Customer Service Jobs at Foundation Building Materials with Visa Sponsorship
Customer Service roles at Foundation Building Materials span branch operations, order support, and contractor-facing service across locations nationwide. The company has sponsored work visas for this function, including H-1B and F-1 OPT, making it a viable target for international candidates pursuing customer-facing roles in building materials distribution.
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Company Overview
Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.
Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.
POSITION OVERVIEW
At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.
KEY RESPONSIBILITIES
Customer Service & Sales Support
- Maintain professional, courteous communication with customers before, during, and after sales
- Provide knowledge on products and generate accurate quotes and proposals
- Assist walk-in customers and handle inquiries or complaints promptly
- Drive profitable sales through effective selling, upselling, and cross-selling
Order Management & Communication
- Enter orders, pricing, and customer data into systems accurately
- Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
- Collaborate with outside sales reps and internal teams to fulfill customer needs
Inventory & Showroom Operations
- Maintain stock levels, organize the showroom, and support physical inventories
- Schedule and coordinate inbound/outbound deliveries and shipping logistics
- Negotiate freight rates and manage inventory movement efficiently
Cash Handling & System Use
- Operate and balance the cash register and drawer daily using proper procedures
- Utilize management software for billing, reporting, and project tracking
Product & Project Knowledge
- Maintain up-to-date product expertise
- Manage documentation and order details for large or complex projects
Logistics & Operations Coordination
- Coordinate deliveries with Operations staff
- Coordinate purchase and delivery of special products
Trainings
- Must attend all required meetings in relation to sales and all company required training programs
Miscellaneous
- Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
- Other duties as assigned
QUALIFICATIONS
- High school diploma or equivalent required
- 2+ years inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes
- Familiarity with Windows operating systems
- Warehouse work which includes forklift experience/training
COMPENSATION AND BENEFITS
Reports To
Branch Manager
Compensation
The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.
Job Type: Full-Time
Benefits
At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
- A career path designed with you in mind
EQUAL OPPORTUNITY EMPLOYER
Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.
POSTING PERIOD
This job will be posted for at least 5 days, starting on the initial post date reflected above.
About us
Company Overview
Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.
Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.
POSITION OVERVIEW
At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.
KEY RESPONSIBILITIES
Customer Service & Sales Support
- Maintain professional, courteous communication with customers before, during, and after sales
- Provide knowledge on products and generate accurate quotes and proposals
- Assist walk-in customers and handle inquiries or complaints promptly
- Drive profitable sales through effective selling, upselling, and cross-selling
Order Management & Communication
- Enter orders, pricing, and customer data into systems accurately
- Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
- Collaborate with outside sales reps and internal teams to fulfill customer needs
Inventory & Showroom Operations
- Maintain stock levels, organize the showroom, and support physical inventories
- Schedule and coordinate inbound/outbound deliveries and shipping logistics
- Negotiate freight rates and manage inventory movement efficiently
Cash Handling & System Use
- Operate and balance the cash register and drawer daily using proper procedures
- Utilize management software for billing, reporting, and project tracking
Product & Project Knowledge
- Maintain up-to-date product expertise
- Manage documentation and order details for large or complex projects
Logistics & Operations Coordination
- Coordinate deliveries with Operations staff
- Coordinate purchase and delivery of special products
Trainings
- Must attend all required meetings in relation to sales and all company required training programs
Miscellaneous
- Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
- Other duties as assigned
QUALIFICATIONS
- High school diploma or equivalent required
- 2+ years inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes
- Familiarity with Windows operating systems
- Warehouse work which includes forklift experience/training
COMPENSATION AND BENEFITS
Reports To
Branch Manager
Compensation
The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.
Job Type: Full-Time
Benefits
At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
- A career path designed with you in mind
EQUAL OPPORTUNITY EMPLOYER
Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.
POSTING PERIOD
This job will be posted for at least 5 days, starting on the initial post date reflected above.
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Get Access To All JobsTips for Finding Customer Service Jobs at Foundation Building Materials Jobs
Align your resume to branch operations
Foundation Building Materials hires Customer Service staff to support contractors and trade buyers at branch locations. Frame your experience around order management, product knowledge, or B2B account support rather than general retail, since their customer base skews heavily toward construction professionals.
Confirm OPT eligibility before applying
F-1 OPT authorization must already be approved or in-flight when you start. Customer Service roles typically begin quickly once an offer is made, so apply to USCIS for OPT at least 90 days before your target start date to avoid a gap between offer acceptance and your first day.
Target branch locations in high-demand markets
Foundation Building Materials operates across dozens of states, but hiring activity for Customer Service roles concentrates in markets with active construction sectors. Search by region and prioritize locations where new branch openings or expansions are listed, since those roles are more likely to come with flexibility on visa sponsorship.
Ask about H-1B support during the offer stage
Foundation Building Materials has sponsored H-1B visas for Customer Service. When you reach the offer stage, ask HR directly whether the role has been evaluated as a specialty occupation and who manages their immigration filings, so you understand the internal process before accepting.
Use Migrate Mate to filter open roles by visa type
Filtering Customer Service openings by sponsorship history saves time when targeting Foundation Building Materials specifically. Migrate Mate lets you browse their active listings filtered by visa category, so you can identify which roles and locations align with your authorization status before reaching out.
Prepare documentation for a smooth LCA filing
If H-1B sponsorship moves forward, your employer files a Labor Condition Application with the DOL before submitting to USCIS. Have your official degree transcripts, any relevant certifications, and a clear job description ready early so HR and legal counsel can draft the LCA without delays from missing paperwork.
Customer Service at Foundation Building Materials jobs are hiring across the US. Find yours.
Find Customer Service at Foundation Building Materials JobsFrequently Asked Questions
Does Foundation Building Materials sponsor H-1B visas for Customer Service?
Yes, Foundation Building Materials has sponsored H-1B visas for Customer Service roles. The H-1B requires the position to qualify as a specialty occupation, which typically means a bachelor's degree or higher in a relevant field is a stated requirement. If you're in the H-1B cap lottery or already hold H-1B status, it's worth confirming with their HR team whether the specific role you're targeting meets that threshold.
Which visa types does Foundation Building Materials commonly use for Customer Service roles?
Foundation Building Materials has used H-1B, F-1 OPT, F-1 CPT, and TN visas for Customer Service positions. F-1 OPT and CPT are most accessible for recent graduates already in the U.S. on student status. TN visas apply specifically to Canadian and Mexican nationals working in qualifying professional categories under the USMCA agreement.
What qualifications are expected for Customer Service roles at Foundation Building Materials?
Customer Service positions at Foundation Building Materials typically require experience in order processing, account management, or trade sales support. Familiarity with building materials, construction products, or contractor-facing service is a strong differentiator. For H-1B sponsorship specifically, the role needs to require a bachelor's degree in a relevant field, so candidates with degrees in business, supply chain, or operations management are well-positioned.
How do I apply for Customer Service jobs at Foundation Building Materials?
Applications go through Foundation Building Materials' careers portal, where Customer Service roles are listed by location. For international candidates, Migrate Mate aggregates their open positions filtered by visa sponsorship history, which helps you identify active roles before applying directly. Tailor your application to highlight contractor support experience or product knowledge relevant to building materials distribution.
How do I plan my timeline if I need H-1B sponsorship for a Customer Service role?
The H-1B cap lottery runs once a year, with registrations opening in March and employment start dates no earlier than October 1. If you're selected and your employer files on time, expect several months between registration and an approved start date. Candidates already on F-1 OPT can begin work sooner and transition to H-1B through their employer without waiting for the next lottery cycle, provided OPT is still valid.
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