Customer Service Jobs at Freedom Mortgage with Visa Sponsorship
Customer Service roles at Freedom Mortgage involve supporting homeowners and borrowers through the mortgage lifecycle, from loan inquiries to servicing questions. Freedom Mortgage has an established track record of sponsoring international workers in this function, including pathways through OPT, CPT, TN, and permanent residence routes.
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Get Access To All JobsSummary
The Underwriter, Loss Mit I is responsible for the underwriting of loss mitigation options for all workout types on all loan types. Will need to maintain and acquire any licensing requirements.
Essential Job Functions:
- Must be in compliance of established timelines and quality decisions for each file assigned.
- Preferred to have underwriting experience.
- Must be familiar with mortgage documents.
- Must be familiar with financial documents.
- Must be able to communicate effectively with customers.
- Maintain regular and punctual attendance.
Other Related Duties:
- Performs other related duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and/or Experience:
- Bachelor’s Degree from a Four (4) year College or University
- One (1) to two (2) years related experience and/or training
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations:
None required
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Equal Employment Opportunity
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities
The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
LI-AC1
LOCATION
Remote
Summary
The Underwriter, Loss Mit I is responsible for the underwriting of loss mitigation options for all workout types on all loan types. Will need to maintain and acquire any licensing requirements.
Essential Job Functions:
- Must be in compliance of established timelines and quality decisions for each file assigned.
- Preferred to have underwriting experience.
- Must be familiar with mortgage documents.
- Must be familiar with financial documents.
- Must be able to communicate effectively with customers.
- Maintain regular and punctual attendance.
Other Related Duties:
- Performs other related duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and/or Experience:
- Bachelor’s Degree from a Four (4) year College or University
- One (1) to two (2) years related experience and/or training
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations:
None required
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Equal Employment Opportunity
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities
The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
LI-AC1
LOCATION
Remote
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Get Access To All JobsTips for Finding Customer Service Jobs at Freedom Mortgage Jobs
Frame Your Credentials Around Regulated Service
Freedom Mortgage operates in a federally regulated lending environment, so document any experience with compliance-sensitive customer interactions. Highlighting familiarity with RESPA disclosures or escrow inquiries signals you can handle the specific rigor mortgage servicing demands.
Target Roles That Align With OPT Timing
Freedom Mortgage hires for Customer Service across its servicing centers on a rolling basis. If you're on F-1 OPT, apply at least 90 days before your authorization end date to leave room for employer-side processing and any USCIS delays on an extension petition.
Understand How TN Status Fits Customer Service
TN classification for customer-facing roles in financial services typically requires the position to qualify under a listed USMCA profession. Confirm the specific job title and duties align with an eligible category before accepting an offer, since a mismatch creates filing complications.
Ask Recruiters About Their PERM Experience
Freedom Mortgage has filed PERM-based Green Card sponsorships for operational roles. When you reach the offer stage, ask directly whether the Customer Service function has a defined pathway to EB-2 or EB-3 sponsorship and what the typical tenure requirement is before filing begins.
Prepare for E-Verify at the Offer Stage
As a federal mortgage servicer, Freedom Mortgage uses E-Verify for all new hires. Have your work authorization documents organized before your start date so the verification clears without delays that could affect your first-day status.
Use Migrate Mate to Surface Active Openings
Freedom Mortgage posts Customer Service roles across multiple servicing locations and the listings cycle quickly. Use Migrate Mate to filter specifically for Freedom Mortgage positions that match your visa type so you're applying to openings before sponsorship slots fill.
Customer Service at Freedom Mortgage jobs are hiring across the US. Find yours.
Find Customer Service at Freedom Mortgage JobsFrequently Asked Questions
Does Freedom Mortgage sponsor H-1B visas for Customer Service?
Freedom Mortgage's Customer Service roles do not commonly support H-1B sponsorship, since H-1B requires a specialty occupation typically tied to a specific academic field, and most customer service positions don't meet that threshold. Freedom Mortgage's sponsorship activity in this function is concentrated around EB-2, EB-3 Green Card pathways, F-1 OPT, F-1 CPT, and TN visas for eligible Canadian and Mexican nationals.
How do I apply for Customer Service jobs at Freedom Mortgage?
Applications go through Freedom Mortgage's careers portal, where you can filter by department and location. Roles are posted on a rolling basis and often tied to their servicing centers. Migrate Mate lets you browse current Freedom Mortgage Customer Service openings filtered by visa type, so you can identify which listings are realistically accessible before investing time in a full application.
Which visa types does Freedom Mortgage commonly use for Customer Service roles?
Freedom Mortgage's sponsorship activity in Customer Service spans F-1 OPT and CPT for recent graduates, TN status for qualified Canadian and Mexican nationals working in eligible professional categories, and permanent residence through EB-2 and EB-3 PERM filings for longer-tenured employees. The mix reflects a preference for candidates who are already authorized to work and may transition to permanent sponsorship after demonstrating performance.
What qualifications does Freedom Mortgage look for in Customer Service candidates?
Freedom Mortgage prioritizes candidates with direct experience in financial services or mortgage servicing, since their Customer Service teams handle escrow, loan status, and payment inquiries requiring regulatory awareness. Familiarity with call center environments, proficiency in CRM platforms, and comfort explaining complex financial information to borrowers under stress all differentiate applicants. A bachelor's degree is not always required, but relevant experience in banking or lending carries significant weight.
How do I time my application around visa sponsorship availability?
If you're on F-1 OPT, apply with enough lead time for Freedom Mortgage's internal approval process and any USCIS processing on a potential OPT extension. For TN status, processing can be completed at a port of entry or through USCIS, which affects how quickly you can start. For EB-2 or EB-3 PERM sponsorship, expect that most employers, including Freedom Mortgage, initiate those filings after a period of full-time employment rather than at the point of hire.
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