Customer Support Jobs at Hornblower Group with Visa Sponsorship
Customer Support roles at Hornblower Group sit at the intersection of hospitality and waterborne transportation, requiring staff who can manage bookings, resolve guest issues, and represent the brand across cruises and experiences. Hornblower has a track record of supporting international hires in operational and guest-facing functions through formal sponsorship pathways.
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Get Access To All JobsPosition Summary:
About us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About you:
The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About the opportunity:
The Port Ambassador will drive the commercial opportunity of the ticket booth and surrounding areas, capturing potential guests that are in the area. The ultimate responsibility of this position is to increase on-site ticket sales, merchandise sales in addition to other partner opportunities as they present themselves.
Duties and Responsibilities:
Revenue Generation:
- Serves as point person in generating walk up sales, both in front of the ticket booth in addition to nearby areas with high foot traffic.
- Successfully persuades guests to purchase tickets, merchandise, and any other opportunities that exist within the specific ticket booth.
- Exhibits ability to bounce back quick from receiving a no, with the understanding that the success of the role is partially predicated on conversing with as many potential guests as possible.
- Upsells clients to higher value items if possible, including existing guests that may have already made a purchase.
- Following the conclusion of your shift, run reporting that reflects sales during that period, which are to be delivered to your supervisor for commission processing.
Operating Standards:
- Assists in overseeing ticket booth presentation, including the appearance of the ticket booth itself in addition to the personnel that work within the ticket booth.
- Ensures no hand-written signage.
- Wipes clean guest facing surfaces glass/countertops several times during shift.
- Maintains proper dress attire, including wearing of selling merchandise to further attract and increase chance of sales to a guest.
- Enforces City Cruises standard of a no cell phone policy during work hours.
- Ensures that the ticket booth is clear of clutter; all surfaces are clean and presentable to walk up guests.
- Regularly monitors guest engagement from the ticket booth staff, including proper eye contact and a positive attitude.
Operational:
- Address guests by name and recognize their special occasions.
- Explain products or services and prices and answer questions from customers.
- Collect outstanding balances for reservations and collect payment vouchers from third party.
- Additional job duties as assigned.
Requirements & Qualifications:
- High school diploma or equivalency is required.
- A minimum of 1 year customer service experience in a direct selling role preferred.
- Previous sales experience is preferred, especially in a customer-facing setting.
- Cash handling experience preferred.
- Must meet minimum state age requirements.
- Strong customer service, organization, and interpersonal skills.
- Maintain a high level of organization, detail-oriented, and meet deadlines.
- Handle multiple tasks/projects at one time.
- Establish and maintain effective working relationships as required by job responsibility.
- Listen effectively, assess the situation, determine relevant issues, and suggest solutions.
- Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
- Must be able to effectively understand and convey written and verbal information to coworkers and guests.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Will be required to be available for work nights, weekends and on all major holidays.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Position Summary:
About us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About you:
The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About the opportunity:
The Port Ambassador will drive the commercial opportunity of the ticket booth and surrounding areas, capturing potential guests that are in the area. The ultimate responsibility of this position is to increase on-site ticket sales, merchandise sales in addition to other partner opportunities as they present themselves.
Duties and Responsibilities:
Revenue Generation:
- Serves as point person in generating walk up sales, both in front of the ticket booth in addition to nearby areas with high foot traffic.
- Successfully persuades guests to purchase tickets, merchandise, and any other opportunities that exist within the specific ticket booth.
- Exhibits ability to bounce back quick from receiving a no, with the understanding that the success of the role is partially predicated on conversing with as many potential guests as possible.
- Upsells clients to higher value items if possible, including existing guests that may have already made a purchase.
- Following the conclusion of your shift, run reporting that reflects sales during that period, which are to be delivered to your supervisor for commission processing.
Operating Standards:
- Assists in overseeing ticket booth presentation, including the appearance of the ticket booth itself in addition to the personnel that work within the ticket booth.
- Ensures no hand-written signage.
- Wipes clean guest facing surfaces glass/countertops several times during shift.
- Maintains proper dress attire, including wearing of selling merchandise to further attract and increase chance of sales to a guest.
- Enforces City Cruises standard of a no cell phone policy during work hours.
- Ensures that the ticket booth is clear of clutter; all surfaces are clean and presentable to walk up guests.
- Regularly monitors guest engagement from the ticket booth staff, including proper eye contact and a positive attitude.
Operational:
- Address guests by name and recognize their special occasions.
- Explain products or services and prices and answer questions from customers.
- Collect outstanding balances for reservations and collect payment vouchers from third party.
- Additional job duties as assigned.
Requirements & Qualifications:
- High school diploma or equivalency is required.
- A minimum of 1 year customer service experience in a direct selling role preferred.
- Previous sales experience is preferred, especially in a customer-facing setting.
- Cash handling experience preferred.
- Must meet minimum state age requirements.
- Strong customer service, organization, and interpersonal skills.
- Maintain a high level of organization, detail-oriented, and meet deadlines.
- Handle multiple tasks/projects at one time.
- Establish and maintain effective working relationships as required by job responsibility.
- Listen effectively, assess the situation, determine relevant issues, and suggest solutions.
- Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
- Must be able to effectively understand and convey written and verbal information to coworkers and guests.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Will be required to be available for work nights, weekends and on all major holidays.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
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Get Access To All JobsTips for Finding Customer Support Jobs at Hornblower Group Jobs
Document Guest-Facing Experience in Detail
Hornblower's Customer Support hires handle complex booking systems and live event logistics. Tailor your resume to show experience managing high-volume inquiries, rebooking workflows, or conflict resolution in hospitality, transportation, or tourism contexts specifically.
Target Roles That Fit Specialty Occupation Standards
H-1B eligibility requires a specialty occupation with a specific degree requirement. For Customer Support at a transportation and hospitality company, frame your role around systems administration, operations coordination, or service management to strengthen the specialty occupation argument with USCIS.
Search Hornblower Openings Through Migrate Mate
Hornblower posts Customer Support roles across multiple ports and event brands. Use Migrate Mate to filter for positions where sponsorship has been offered, so you spend your time on applications that are actually open to international candidates.
Understand How TN Status Applies to Support Roles
Canadian and Mexican nationals can pursue TN status, but the role must map to an eligible USMCA occupation category. Customer Support titles that blend systems, logistics, or management duties often qualify under Management Consultant or Computer Systems Analyst, depending on the scope.
Customer Support at Hornblower Group jobs are hiring across the US. Find yours.
Find Customer Support at Hornblower Group JobsFrequently Asked Questions
Does Hornblower Group sponsor H-1B visas for Customer Supports?
Hornblower Group has sponsored H-1B visas for roles in its operations, including Customer Support functions. Sponsorship is not guaranteed for every open position, and eligibility depends on whether the specific role meets USCIS's specialty occupation standard. Roles that involve systems coordination, operations management, or technical service workflows tend to have a stronger case than general frontline support titles.
Which visa types are commonly used for Customer Support roles at Hornblower Group?
Hornblower has supported hires through H-1B, F-1 OPT, F-1 CPT, TN, and employment-based Green Card pathways including EB-2 and EB-3. F-1 OPT is common for recent graduates in early-career support roles, while H-1B and Green Card sponsorship tends to apply to longer-tenure or more senior positions. TN is an option for Canadian and Mexican nationals in qualifying occupational categories.
What qualifications or experience does Hornblower Group expect for Customer Support positions?
Hornblower typically looks for candidates with experience in guest services, hospitality, or transportation operations. Familiarity with reservation or ticketing platforms, strong written and verbal communication, and the ability to manage high-volume, time-sensitive inquiries are consistent expectations. For sponsored roles, a relevant bachelor's degree in hospitality management, business, or communications helps satisfy the specialty occupation requirement for H-1B purposes.
How do I apply for Customer Support jobs at Hornblower Group?
You can browse and apply for Customer Support openings at Hornblower Group through Migrate Mate, which filters for roles where sponsorship is available. When applying, tailor your resume to reflect experience in waterborne, event, or hospitality-adjacent environments. If you're on F-1 OPT or need H-1B sponsorship, flag your status in your cover note so Hornblower's HR team can route your application to the right hiring manager from the start.
How do I navigate the H-1B filing timeline when targeting a role at Hornblower Group?
USCIS opens H-1B registration in March for an October 1 start date. If you're securing a Customer Support role at Hornblower with H-1B sponsorship, you need an accepted offer before the registration window closes. Hornblower's peak hiring often aligns with pre-summer staffing needs, so targeting applications in January and February gives you time to move through interviews and align with the H-1B cap-subject lottery cycle.
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