Customer Support Jobs at International Rescue Committee with Visa Sponsorship

INTRODUCTION

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people worldwide for a better future.

ROLE AND RESPONSIBILITIES:

The Digital Inclusion Specialist supports IRC’s Digital Inclusion initiatives under the supervision of the Education & Training Program Manager and the Emerging Tech Coordinator. This role works closely with community stakeholders in San Diego to expand equitable access to technology and strengthen essential digital skills that support daily activities, employment opportunities, and long-term self-sufficiency. The specialist serves as the office’s Digital Navigator, applying National Digital Inclusion Alliance (NDIA) Digital Navigator framework and best practices to guide clients in accessing available digital resources, including digital literacy training opportunities, low-cost computer programs, and affordable internet connectivity options. In addition, the position supports the distribution of technology devices to households participating in our programs and contributes to the development and maintenance of digital literacy resources and materials relevant to the communities served.

Major Responsibilities:

• Conduct intake screening calls with prospective clients, working with interpreters as needed and determining program eligibility.
• Provide timely follow-up with clients and connect eligible participants to additional IRC services as appropriate.
• Administer client pre- and post-assessments when applicable.
• Deliver digital skills education workshops for all applicable cohort-based training.
• Deliver one-on-one digital coaching and responsive digital support services.
• Facilitate digital skills development through individual sessions, workshops, and cohort-based trainings.
• Collaborate with community partners and IRC programs to implement and refine the Digital Literacy training series based on community needs.
• Developing in-language instructional videos and digital literacy materials.
• Distribute and track technology devices allocated to program participants.
• Maintain accurate client records, including eligibility documentation, case notes, and data entry for reporting purposes.
• Participate in program meetings, staff trainings, and ongoing program evaluation activities.
• Follow IRC policies, procedures, and program protocols.
• Other duties as assigned.

BASIC QUALIFICATIONS:

• Bachelor’s degree in a related field (e.g., Communications, Graphic Design, Information Technology, Education or Adult Education, Social Work, or a related discipline), or an equivalent combination of education and relevant professional experience. At least 1 year of experience in the nonprofit sector strongly preferred.
• Strong familiarity with digital literacy, digital inclusion, and technology access initiatives required.
• At least 1 year of experience in instruction or coaching required.
• At least 1 year of experience with data tracking and reporting, including managing case management records using a CRM system (e.g., Salesforce, ETO, or similar platforms), required.
• Demonstrated enthusiasm for teaching and supporting adults, with the patience and commitment needed to help non-technical individuals overcome digital barriers.
• Experience developing training and instructional materials using tools such as PowerPoint, Canva, and AI-assisted content creation tools.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Experience using online meeting platforms such as Zoom.
• Strong written and verbal communication skills, including the ability to deliver in-person and virtual presentations.
• Willingness to learn about IRC programs and engage effectively in cross-cultural communication with clients.
• Ability to communicate clearly and effectively in English; fluency in Haitian Creole, Farsi, Dari, Spanish, Pashto, Arabic, Swahili, Ukrainian, or Russian preferred.
• Prior experience working with refugee, immigrant, or low-income populations required.
• Ability to work independently, demonstrate initiative, and manage multiple responsibilities simultaneously.
• Excellent organizational skills and attention to detail.
• Adherence to IRC Employee and workplace policies and dress code.
• Must successfully pass the IRC background check.

WORKING ENVIRONMENT:

This position operates within a hybrid work environment, consisting of a combination of standard office-based work, remote/virtual work, and regular field engagement across the service delivery area. Regular travel between offices is required.

Access to a reliable vehicle to travel regularly throughout the service delivery area.

COMPENSATION:

• Pay Range: $24.00 - $26.78. Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.