Customer Service Jobs at IXL Learning with Visa Sponsorship
Customer Service roles at IXL Learning sit at the intersection of education technology and learner support, helping students, parents, and educators get the most from the platform. IXL has a consistent track record of sponsoring international talent across multiple visa categories for this function.
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Get Access To All JobsINTRODUCTION
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, high-energy individual to join our Inside Sales team.
The ideal candidate will be goal-oriented and tenacious with a natural sales instinct. You will have experience working with technology and assisting customers. We are looking for a self-starter that will support our rapidly growing global customer base.
This is a full-time position in our San Mateo, CA area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.
WHAT YOU'LL BE DOING
- Lead follow up for transactional sales and data input for processing
- Conduct cold outbound calls and qualify inbound sales leads to communicate IXL's value proposition to new global users and to identify their requirements for the sales team
- Ensure the timely processing of leads and assist with and support sales campaigns
- Identify growth opportunities for the sales teams to ensure growth attainment
- Conduct web application product demonstrations virtually using screen share technology
WHAT WE'RE LOOKING FOR
- BA/BS degree
- 1 year of customer service, inside sales or education experience, preferably within the ed-tech or software industry
- A high level of self-motivation, energy, and drive to succeed
- Demonstrated ability to communicate, present and influence credibly and effectively
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, and presentation skills
- Excellent verbal (telephone) and written communications skills
- Understanding of web applications
- Ability to accommodate various global time zones is a plus
- Salesforce.com experience is a plus
The base hourly rate for this full-time position is $28 to $33 per hour + commission eligibility + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay ranges for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
INTRODUCTION
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, high-energy individual to join our Inside Sales team.
The ideal candidate will be goal-oriented and tenacious with a natural sales instinct. You will have experience working with technology and assisting customers. We are looking for a self-starter that will support our rapidly growing global customer base.
This is a full-time position in our San Mateo, CA area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.
WHAT YOU'LL BE DOING
- Lead follow up for transactional sales and data input for processing
- Conduct cold outbound calls and qualify inbound sales leads to communicate IXL's value proposition to new global users and to identify their requirements for the sales team
- Ensure the timely processing of leads and assist with and support sales campaigns
- Identify growth opportunities for the sales teams to ensure growth attainment
- Conduct web application product demonstrations virtually using screen share technology
WHAT WE'RE LOOKING FOR
- BA/BS degree
- 1 year of customer service, inside sales or education experience, preferably within the ed-tech or software industry
- A high level of self-motivation, energy, and drive to succeed
- Demonstrated ability to communicate, present and influence credibly and effectively
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, and presentation skills
- Excellent verbal (telephone) and written communications skills
- Understanding of web applications
- Ability to accommodate various global time zones is a plus
- Salesforce.com experience is a plus
The base hourly rate for this full-time position is $28 to $33 per hour + commission eligibility + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay ranges for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
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Get Access To All JobsTips for Finding Customer Service Jobs at IXL Learning Jobs
Translate education support experience into IXL's language
IXL serves K-12 students and teachers, so frame prior customer service experience around EdTech, SaaS platforms, or education environments. Generic retail or hospitality support backgrounds are less competitive than roles involving software troubleshooting or user onboarding.
Confirm your visa category matches the role level
IXL sponsors multiple visa types for Customer Service roles. Clarify with the recruiter early whether your specific category fits the position's USCIS specialty occupation classification, since some Customer Service roles fall outside H-1B eligibility depending on how the job duties are defined.
Time your OPT application to align with IXL's hiring cycles
IXL recruits Customer Service staff on a rolling basis given their active open roles. If you're on F-1 OPT, submit your EAD application to USCIS at least 90 days before your program end date so authorization is in hand before an offer is extended.
Request written confirmation of sponsorship before accepting
Before signing an offer, ask IXL's HR team to confirm in writing which visa category they'll file, who covers filing fees, and whether premium processing is included. This prevents surprises after you've given notice at a previous employer or relocated.
Target IXL's seasonal Customer Service hiring windows strategically
EdTech platforms typically see peak hiring demand ahead of new school years in late spring and early fall. Submitting applications for IXL Customer Service roles between March and June positions you ahead of the hiring surge when sponsorship decisions move faster.
Use Migrate Mate to filter IXL Customer Service openings by visa type
Searching broad job boards makes it hard to confirm which roles at IXL are open to sponsored candidates. Migrate Mate filters IXL Customer Service listings by visa category so you apply only to roles where sponsorship is already confirmed, saving time on mismatched applications.
Customer Service at IXL Learning jobs are hiring across the US. Find yours.
Find Customer Service at IXL Learning JobsFrequently Asked Questions
Does IXL Learning sponsor H-1B visas for Customer Service?
Yes, IXL Learning has a track record of sponsoring H-1B visas across multiple roles, including Customer Service. Sponsorship eligibility depends on how the specific role is classified under USCIS specialty occupation criteria. Customer Service positions involving technical troubleshooting, SaaS platform support, or roles requiring a relevant bachelor's degree are more likely to qualify than general support roles.
How do I apply for Customer Service jobs at IXL Learning?
Applications go through IXL Learning's careers page, where Customer Service roles are listed with full requirements. Before applying, review whether the role explicitly mentions visa sponsorship or whether it's listed as open to candidates requiring work authorization. Migrate Mate is a reliable way to browse IXL's current Customer Service openings filtered specifically by visa sponsorship availability, so you don't waste time on roles that won't support your situation.
Which visa types does IXL Learning commonly use for Customer Service roles?
IXL Learning sponsors across several categories for Customer Service hires, including H-1B, F-1 OPT, F-1 CPT, TN, J-1, and Green Card pathways such as EB-2 and EB-3. The right category depends on your nationality, educational background, and current status. TN visas are available to Canadian and Mexican nationals in qualifying roles, while F-1 OPT is typically the entry point for recent graduates before H-1B sponsorship.
What qualifications does IXL Learning expect for sponsored Customer Service roles?
IXL's Customer Service team supports an educational software platform, so strong candidates typically have experience with SaaS products, technical support workflows, or education technology environments. A bachelor's degree in a relevant field strengthens your H-1B eligibility. Familiarity with CRM tools, the ability to troubleshoot software issues, and clear written communication skills are commonly emphasized in IXL's Customer Service job descriptions.
How do I navigate the sponsorship timeline for a Customer Service role at IXL?
Timeline depends heavily on your visa category. H-1B filings for cap-subject candidates must be submitted by April 1 for an October 1 start, so job searches need to begin well before that. If you're on F-1 OPT, you can start immediately while USCIS processes an H-1B petition. TN visa holders can often begin faster since TN status can be obtained at a port of entry. Confirm filing timelines with IXL's HR team before accepting any offer.
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