Customer Service Jobs at KONE with Visa Sponsorship
KONE's Customer Service roles support elevator, escalator, and building door maintenance operations across the U.S. The company has a track record of sponsoring international talent in this function, making it a viable target for candidates on H-1B, OPT, or TN status who bring technical communication and client-facing skills.
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Get Access To All JobsINTRODUCTION
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Job Overview
Are you ready to make your next career move to join our team as our Service Operations Coordinator for KONE Americas? This role will support our Boston, MA branch.
The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule.
- Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?
- Are you able to collaborate with all levels of the organization to achieve business goals?
- Do you thrive in areas where priorities change from time to time?
- Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?
- Do you demonstrate a passion for quality and results?
- Are you committed to promoting a safety culture in your team?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
Job Duties
As our Service Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.
The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.
Other Listed Duties as Needed
- Perform general office work and administrative tasks related to the ongoing service business of the branch.
- Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors
- Maintain Scheduler Area Editor
- Monitor Dispatch Board
- Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested
- Audit completeness and accuracy of KONECT Building Site notes
- Provide internal Technician supports
- Manage Fleet Vehicles
- Assist with Invoice dispute
- Manage and order Office Supplies
- Reporting functions for Branch Staff Meetings
- Process utility invoices
- Additional duties as assigned
HIRING REQUIREMENTS
- Proficient in MS Word and Excel
- Well Organized
- Customer service mindset
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire individuals who value culture because we believe culture drives innovation.
- We value your authentic self.
- Collaborative, creative, and supportive work environment.
- Passionate about safety, quality, and innovation.
- We care about the communities where we live and work.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
Just some of our many benefits include:
- Competitive salary
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
Annual Base Pay Range:
The hiring range for this role is $63,000.00 – $82,740.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable Compensation
KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.
KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
INTRODUCTION
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Job Overview
Are you ready to make your next career move to join our team as our Service Operations Coordinator for KONE Americas? This role will support our Boston, MA branch.
The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule.
- Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?
- Are you able to collaborate with all levels of the organization to achieve business goals?
- Do you thrive in areas where priorities change from time to time?
- Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?
- Do you demonstrate a passion for quality and results?
- Are you committed to promoting a safety culture in your team?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
Job Duties
As our Service Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.
The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.
Other Listed Duties as Needed
- Perform general office work and administrative tasks related to the ongoing service business of the branch.
- Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors
- Maintain Scheduler Area Editor
- Monitor Dispatch Board
- Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested
- Audit completeness and accuracy of KONECT Building Site notes
- Provide internal Technician supports
- Manage Fleet Vehicles
- Assist with Invoice dispute
- Manage and order Office Supplies
- Reporting functions for Branch Staff Meetings
- Process utility invoices
- Additional duties as assigned
HIRING REQUIREMENTS
- Proficient in MS Word and Excel
- Well Organized
- Customer service mindset
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire individuals who value culture because we believe culture drives innovation.
- We value your authentic self.
- Collaborative, creative, and supportive work environment.
- Passionate about safety, quality, and innovation.
- We care about the communities where we live and work.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
Just some of our many benefits include:
- Competitive salary
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
Annual Base Pay Range:
The hiring range for this role is $63,000.00 – $82,740.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable Compensation
KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.
KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
See all 30+ Customer Service at KONE jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at KONE Jobs
Frame Your Technical Communication Skills Clearly
KONE's Customer Service teams coordinate between field technicians and building managers. Highlight experience translating technical maintenance updates into client-friendly language. That operational fluency is what separates sponsored candidates from the general applicant pool.
Target Roles Tied to Service Contracts
KONE's core revenue runs through long-term maintenance contracts for elevators and escalators. Customer Service positions supporting contract renewals or service scheduling are more stable sponsorship targets than short-cycle sales support roles.
Start Your Job Search on Migrate Mate
Filter open Customer Service listings at KONE by visa type to see which roles are actively sponsoring. Migrate Mate surfaces sponsorship-confirmed openings, so you're not guessing which positions are worth pursuing.
Confirm KONE's E-Verify Enrollment Before Accepting
KONE participates in E-Verify, which is required to legally employ STEM OPT workers. Before signing an offer, verify the specific legal entity listed on your contract is enrolled, not just the parent company, since large manufacturers sometimes operate through subsidiaries.
Understand the LCA Wage Requirement for Your Location
KONE files a Labor Condition Application with the DOL for every H-1B hire. Customer Service prevailing wages vary significantly by metro area. Research the DOL wage data for the specific office location before negotiating your offer.
Customer Service at KONE jobs are hiring across the US. Find yours.
Find Customer Service at KONE JobsFrequently Asked Questions
Does KONE sponsor H-1B visas for Customer Service roles?
Yes, KONE has sponsored H-1B visas for Customer Service positions in the U.S. The company operates as a large, established manufacturer with a dedicated HR infrastructure, which supports the petition process. That said, sponsorship decisions depend on the specific role, office location, and business need at the time of hiring, so confirming sponsorship intent early in the interview process is practical.
How do I apply for Customer Service jobs at KONE?
Applications go through KONE's careers portal, where Customer Service openings are listed by location and business unit. To filter specifically for roles open to visa sponsorship, Migrate Mate aggregates KONE's sponsorship-confirmed listings in one place. When applying, tailor your resume to reflect familiarity with service operations, maintenance coordination, or B2B client management, since those align with KONE's core Customer Service functions.
Which visa types does KONE use for Customer Service positions?
KONE sponsors H-1B visas as the primary long-term work authorization path for Customer Service roles. The company also accepts candidates on F-1 OPT and F-1 CPT for eligible positions, and TN status is an option for Canadian and Mexican nationals in qualifying occupational categories. The right visa type depends on your nationality, degree field, and how the specific role is classified.
What qualifications does KONE expect for Customer Service roles?
Most Customer Service positions at KONE require a bachelor's degree, often in business, communications, or a related field, along with experience in B2B account management or technical support environments. Familiarity with service operations, CRM platforms, or the building infrastructure industry strengthens an application. Roles supporting field service teams may also require comfort with technical terminology related to elevators, escalators, or facilities systems.
How do I time my application around visa sponsorship at KONE?
If you need H-1B sponsorship, the practical window to target is between October and February for a role starting the following October 1, when the new H-1B cap year begins. USCIS opens the H-1B registration period in March, so your employer needs adequate lead time to participate. For OPT candidates, build in runway for KONE's internal approval process, since large manufacturers often have multi-stage hiring cycles that extend well beyond standard startup timelines.
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