Customer Support Jobs at KONE with Visa Sponsorship
Customer Support roles at KONE sit at the intersection of technical knowledge and client relationship management, supporting elevator, escalator, and building solutions customers across the U.S. KONE has a track record of sponsoring work visas for this function, making it a viable target for international candidates with relevant industry experience.
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Get Access To All JobsINTRODUCTION
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Job Overview
Are you ready to make your next career move to join our team as our Service Operations Coordinator for KONE Americas? This role will support our Boston, MA branch.
The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule.
- Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?
- Are you able to collaborate with all levels of the organization to achieve business goals?
- Do you thrive in areas where priorities change from time to time?
- Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?
- Do you demonstrate a passion for quality and results?
- Are you committed to promoting a safety culture in your team?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
Job Duties
As our Service Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.
The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.
Other Listed Duties as Needed
- Perform general office work and administrative tasks related to the ongoing service business of the branch.
- Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors
- Maintain Scheduler Area Editor
- Monitor Dispatch Board
- Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested
- Audit completeness and accuracy of KONECT Building Site notes
- Provide internal Technician supports
- Manage Fleet Vehicles
- Assist with Invoice dispute
- Manage and order Office Supplies
- Reporting functions for Branch Staff Meetings
- Process utility invoices
- Additional duties as assigned
HIRING REQUIREMENTS
- Proficient in MS Word and Excel
- Well Organized
- Customer service mindset
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire individuals who value culture because we believe culture drives innovation.
- We value your authentic self.
- Collaborative, creative, and supportive work environment.
- Passionate about safety, quality, and innovation.
- We care about the communities where we live and work.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
Just some of our many benefits include:
- Competitive salary
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
Annual Base Pay Range:
The hiring range for this role is $63,000.00 – $82,740.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable Compensation
KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.
KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
INTRODUCTION
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Job Overview
Are you ready to make your next career move to join our team as our Service Operations Coordinator for KONE Americas? This role will support our Boston, MA branch.
The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule.
- Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?
- Are you able to collaborate with all levels of the organization to achieve business goals?
- Do you thrive in areas where priorities change from time to time?
- Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?
- Do you demonstrate a passion for quality and results?
- Are you committed to promoting a safety culture in your team?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
Job Duties
As our Service Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.
The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.
Other Listed Duties as Needed
- Perform general office work and administrative tasks related to the ongoing service business of the branch.
- Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors
- Maintain Scheduler Area Editor
- Monitor Dispatch Board
- Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested
- Audit completeness and accuracy of KONECT Building Site notes
- Provide internal Technician supports
- Manage Fleet Vehicles
- Assist with Invoice dispute
- Manage and order Office Supplies
- Reporting functions for Branch Staff Meetings
- Process utility invoices
- Additional duties as assigned
HIRING REQUIREMENTS
- Proficient in MS Word and Excel
- Well Organized
- Customer service mindset
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire individuals who value culture because we believe culture drives innovation.
- We value your authentic self.
- Collaborative, creative, and supportive work environment.
- Passionate about safety, quality, and innovation.
- We care about the communities where we live and work.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
Just some of our many benefits include:
- Competitive salary
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
Annual Base Pay Range:
The hiring range for this role is $63,000.00 – $82,740.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable Compensation
KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.
KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
See all 28+ Customer Support at KONE jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at KONE Jobs
Frame Your Technical Vocabulary for Manufacturing
KONE's customer support teams handle service escalations, maintenance scheduling, and equipment troubleshooting for building systems. Tailor your resume to reflect familiarity with service-oriented manufacturing workflows, not just general helpdesk or call center experience.
Target Roles with B2B Service Complexity
KONE's open Customer Support positions often involve managing accounts across commercial and industrial building clients. Prioritize listings that reference CRM systems, field service coordination, or escalation management, as these are the profiles KONE's sponsorship filings tend to support.
Use Migrate Mate to Surface Sponsor-Verified Openings
Filter KONE's Customer Support listings by visa type on Migrate Mate to identify roles that align with your sponsorship eligibility. This saves time that would otherwise go toward applying to postings where sponsorship hasn't been confirmed.
Initiate the LCA Conversation Before Accepting an Offer
KONE's HR team must file a Labor Condition Application with the DOL before your H-1B petition can proceed. Ask your recruiter to confirm the LCA timeline during the offer stage so there's no delay between your acceptance and the start of the filing process.
Prepare Documentation That Demonstrates Specialty Occupation Standing
USCIS requires Customer Support roles to qualify as specialty occupations for H-1B eligibility. Collect transcripts, job descriptions from prior roles, and any certifications in building systems or service operations that show the position requires degree-level knowledge.
Customer Support at KONE jobs are hiring across the US. Find yours.
Find Customer Support at KONE JobsFrequently Asked Questions
Does KONE sponsor H-1B visas for Customer Support?
Yes, KONE sponsors H-1B visas for Customer Support roles. The process requires your position to qualify as a specialty occupation under USCIS standards, meaning it must typically require a bachelor's degree or equivalent in a relevant field. KONE's HR and legal teams coordinate the Labor Condition Application with the DOL before filing the H-1B petition with USCIS.
How do I apply for Customer Support jobs at KONE?
Apply directly through KONE's careers portal, filtering by Customer Support or related service roles. Before applying, confirm the listing aligns with your visa type, since not every posting is pre-approved for sponsorship. Migrate Mate lets you browse KONE's open Customer Support positions filtered by visa eligibility, so you can focus your applications where sponsorship is a realistic option.
Which visa types does KONE typically use for Customer Support roles?
KONE has sponsored H-1B, F-1 OPT, F-1 CPT, and TN visas for Customer Support positions. OPT is common for recent graduates entering support roles, while H-1B is the primary long-term path. TN is available to Canadian and Mexican nationals in qualifying professional categories. The right visa depends on your nationality, education, and where you are in your career.
What qualifications does KONE expect for sponsored Customer Support positions?
KONE's Customer Support roles in the building systems and manufacturing space typically require a bachelor's degree in business, engineering technology, or a related field. Experience with CRM platforms, technical service environments, or B2B account management strengthens your profile. For H-1B sponsorship, your degree needs to align closely with the specific duties of the role as USCIS defines specialty occupation status.
How do I plan my timeline if I need KONE to sponsor my H-1B?
The H-1B cap lottery opens each March for an October 1 start date, so your offer timing matters. If you're on OPT, confirm whether your expiration date allows you to bridge to H-1B status through a cap-gap extension. USCIS premium processing can accelerate approval to roughly 15 business days once the petition is filed, which can ease uncertainty during the transition period.
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