Customer Support Jobs at Liberty with Visa Sponsorship
Liberty hires Customer Support professionals across its technology and software products, looking for candidates who can resolve complex issues and communicate clearly with users. The company has a history of sponsoring work visas for qualified Customer Support hires, making it a viable target if you need H-1B, F-1 OPT, or TN sponsorship.
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Get Access To All JobsINTRODUCTION
Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada. At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together. We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
PURPOSE:
Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you’ll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.
ACCOUNTABILITIES
- Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
- Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
- Generate and manage service orders, providing customers with updates on service requests
- Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
- Handle routine cash drawer management and balance transactions at the end of each day
- Perform other responsibilities as requested by leadership to support overall team objectives
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required
- 3+ years of experience in a call center or high-volume customer service environment
- Bilingual in English/Spanish required
- Ability to manage a large volume of calls with professionalism, patience, and efficiency
- Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
- Previous cash handling experience is a plus
- Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
- Valid state driver's license
WORK HOURS
8am-5pm PST, subject to change based on business needs.
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.
OUR MISSION
We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.
OUR VISION
We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.
OUR GUIDING PRINCIPLES
- Customer Centric
- Integrity
- Entrepreneurial
- Teamwork
- Owner mindset
- Outcome focused
- Continuous learning
WHAT WE OFFER
- Collaborative environment with a genuine flexible working policy
- 401k Plan with matching
- Share purchase/match plan
- Leadership Development Program
- Volunteer paid days off
- Employee Assistance Program
- Achievement fund
- Free parking
- Variety of Health & Wellness programs
- Discount and Perks program
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.
INTRODUCTION
Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada. At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together. We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
PURPOSE:
Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you’ll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.
ACCOUNTABILITIES
- Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
- Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
- Generate and manage service orders, providing customers with updates on service requests
- Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
- Handle routine cash drawer management and balance transactions at the end of each day
- Perform other responsibilities as requested by leadership to support overall team objectives
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required
- 3+ years of experience in a call center or high-volume customer service environment
- Bilingual in English/Spanish required
- Ability to manage a large volume of calls with professionalism, patience, and efficiency
- Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
- Previous cash handling experience is a plus
- Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
- Valid state driver's license
WORK HOURS
8am-5pm PST, subject to change based on business needs.
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.
OUR MISSION
We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.
OUR VISION
We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.
OUR GUIDING PRINCIPLES
- Customer Centric
- Integrity
- Entrepreneurial
- Teamwork
- Owner mindset
- Outcome focused
- Continuous learning
WHAT WE OFFER
- Collaborative environment with a genuine flexible working policy
- 401k Plan with matching
- Share purchase/match plan
- Leadership Development Program
- Volunteer paid days off
- Employee Assistance Program
- Achievement fund
- Free parking
- Variety of Health & Wellness programs
- Discount and Perks program
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.
See all 16+ Customer Support at Liberty jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Liberty Jobs
Frame Your Tech Support Experience Precisely
Liberty's Customer Support roles sit inside a software environment, so tailor your resume to highlight SaaS platforms, ticketing systems like Zendesk or Salesforce, and technical troubleshooting. Generic call-center experience won't stand out; product-specific support history will.
Target Roles That Qualify as Specialty Occupations
Not every Customer Support title clears the H-1B specialty occupation bar. Focus on senior, technical, or enterprise support roles at Liberty where a bachelor's degree in a specific field is genuinely required, not just preferred, to strengthen your petition.
Align Your Application Timeline With H-1B Cap Dates
USCIS opens H-1B registration in March each year, with cap-subject petitions effective October 1. If Liberty extends an offer outside that window, clarify upfront whether you'll bridge on OPT STEM extension or TN status while waiting for cap season.
Ask Liberty's Recruiter About Internal Transfer Pathways
Liberty's technology footprint means a Customer Support hire today can become a cap-exempt L-1 candidate later if you move into a specialized knowledge or managerial role. Raise this trajectory in your offer negotiation to signal long-term commitment and gauge their immigration infrastructure.
Find Open Roles Through Migrate Mate
Searching for Customer Support openings at companies with confirmed sponsorship history saves significant time. Use Migrate Mate to filter Liberty's active roles by visa type so you're only applying to positions where sponsorship has already been demonstrated for your category.
Customer Support at Liberty jobs are hiring across the US. Find yours.
Find Customer Support at Liberty JobsFrequently Asked Questions
Does Liberty sponsor H-1B visas for Customer Support roles?
Liberty does sponsor H-1B visas, including for Customer Support positions, though sponsorship is not automatic for every role. Your best path is to target senior or technical support titles where the specialty occupation requirement is clearly met, then confirm sponsorship intent directly with the recruiter during the screening stage before investing time in later interview rounds.
How do I apply for Customer Support jobs at Liberty?
Start by browsing Liberty's open Customer Support roles on Migrate Mate, which surfaces positions from employers with a visa sponsorship track record. Apply through Liberty's careers portal, tailor your resume to their software product environment, and surface your visa status early in the recruiter conversation so sponsorship is addressed before you reach the offer stage.
Which visa types are commonly used for Customer Support roles at Liberty?
Liberty sponsors H-1B visas for roles that meet the specialty occupation standard, which typically means technical or enterprise-tier support positions requiring a relevant bachelor's degree. F-1 OPT and OPT STEM extension are also viable for recent graduates provided Liberty is enrolled in E-Verify. Canadian and Mexican nationals in qualifying support roles may also explore TN status under the USMCA professional categories.
What qualifications does Liberty expect for Customer Support positions?
Liberty's Customer Support roles within its technology and software products generally call for experience with SaaS platforms, strong written and verbal communication, and familiarity with ticketing or CRM systems. For visa-sponsored positions specifically, a bachelor's degree in a directly related field strengthens your H-1B petition considerably, since USCIS scrutinizes whether the role genuinely requires specialized academic preparation rather than general troubleshooting skills.
How do I time my application to avoid gaps in work authorization at Liberty?
If you're on F-1 OPT, apply to Liberty with enough runway to complete the hiring process before your OPT end date, since USCIS cap-subject H-1B petitions carry an October 1 start date. A 60-day grace period follows OPT expiration, but you cannot work during that window. TN status can sometimes bridge the gap for Canadian or Mexican nationals while an H-1B petition is pending.
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