Customer Support Jobs at Peak Living with Visa Sponsorship
Customer Support roles at Peak Living sit at the intersection of property management and resident services, handling everything from lease inquiries to maintenance coordination. Peak Living has a track record of sponsoring international talent across multiple visa categories for this function, making it a realistic target for candidates building a U.S. career in real estate operations.
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Get Access To All JobsINTRODUCTION
Peak Living is seeking a qualified Community Manager, with tax credit experience, to join our team!
At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.
Overview
Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.
Responsibilities
- The Community Manager supervises all community associates.
- Ensures that the property follows all tax credit requirements.
- The Community Manager supports and participates in fulfilling the customer service and leasing standards.
- Responds to resident requests promptly and courteously and provides solutions to resolve resident issues.
- Direct all marketing efforts.
- Assist in preparing all paperwork specific to new and renewal lease agreements.
- Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
- Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
- Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
- Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
- Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
- Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
- Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
- Collect, post, and deposit rents/security deposits and other community income daily.
- Lead the maintenance and management of budgeted occupancy, collections, and expenses.
QUALIFICATIONS
- A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
- A high school diploma or equivalent is required.
- College education, CAM or ARM certification preferred.
- Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC).
- Certified Occupancy Specialist (COS) designation preferred (for Section 8).
- 1 year of experience in LIHTC communities.
- Valid driver's license.
- Must have the ability to communicate in English.
WHY JOIN PEAK LIVING
- 3 Weeks of Paid Time Off (PTO)
- 10 Paid Holidays + 3 Floating Holidays
- Medical, Dental, and Vision Plans
- 401k matching
- Employee Referral Bonus Program
- Employee Assistance Program
- Employee Appreciation Events
INTRODUCTION
Peak Living is seeking a qualified Community Manager, with tax credit experience, to join our team!
At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.
Overview
Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.
Responsibilities
- The Community Manager supervises all community associates.
- Ensures that the property follows all tax credit requirements.
- The Community Manager supports and participates in fulfilling the customer service and leasing standards.
- Responds to resident requests promptly and courteously and provides solutions to resolve resident issues.
- Direct all marketing efforts.
- Assist in preparing all paperwork specific to new and renewal lease agreements.
- Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
- Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
- Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
- Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
- Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
- Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
- Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
- Collect, post, and deposit rents/security deposits and other community income daily.
- Lead the maintenance and management of budgeted occupancy, collections, and expenses.
QUALIFICATIONS
- A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
- A high school diploma or equivalent is required.
- College education, CAM or ARM certification preferred.
- Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC).
- Certified Occupancy Specialist (COS) designation preferred (for Section 8).
- 1 year of experience in LIHTC communities.
- Valid driver's license.
- Must have the ability to communicate in English.
WHY JOIN PEAK LIVING
- 3 Weeks of Paid Time Off (PTO)
- 10 Paid Holidays + 3 Floating Holidays
- Medical, Dental, and Vision Plans
- 401k matching
- Employee Referral Bonus Program
- Employee Assistance Program
- Employee Appreciation Events
See all 22+ Customer Support at Peak Living jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Peak Living roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Peak Living Jobs
Frame your resume around property management workflows
Highlight experience with tenant communication, lease administration, or CRM platforms used in residential property management. Peak Living's customer support team operates within real estate cycles, so language that mirrors those workflows signals immediate fit.
Target Peak Living's high-volume leasing seasons deliberately
Residential property managers like Peak Living ramp up customer support hiring in late winter and spring ahead of peak leasing season. Submitting applications between January and March puts you in the pipeline when sponsorship-eligible roles are most likely to open.
Ask directly about TN eligibility during the offer conversation
Peak Living sponsors TN visas, but customer support roles need to map to a qualifying TN occupation category. Canadian and Mexican candidates should verify with the hiring manager that the specific job duties support a TN classification before accepting an offer.
Prepare for a PERM-backed Green Card timeline if targeting EB-3
EB-3 sponsorship through PERM requires DOL to certify no qualified U.S. workers are available. The process typically takes one to two years from initial filing. Clarify with Peak Living's HR team whether they initiate PERM concurrently with employment or after a probationary period.
Use Migrate Mate to identify open roles and sponsorship history
Search Migrate Mate to filter Peak Living's active customer support openings by visa type before applying. Knowing which categories the company has filed for this function helps you tailor your application and ask informed questions during screening calls.
Customer Support at Peak Living jobs are hiring across the US. Find yours.
Find Customer Support at Peak Living JobsFrequently Asked Questions
Does Peak Living sponsor H-1B visas for Customer Supports?
Peak Living's documented sponsorship activity for customer support roles centers on EB-2, EB-3, F-1 OPT, F-1 CPT, and TN categories rather than H-1B. Customer support positions in property management are generally classified as non-specialty occupations, which makes H-1B qualification difficult. If you hold H-1B status through a prior employer, portability may apply, but Peak Living is unlikely to initiate a new H-1B petition for this role type.
How do I apply for Customer Support jobs at Peak Living?
You can browse and apply for Peak Living's open customer support positions through Migrate Mate, which filters roles by visa sponsorship type so you can confirm eligibility before applying. When submitting your application, highlight experience in residential leasing, tenant relations, or property management software. Follow up with the recruiting team to confirm sponsorship availability for your specific visa category early in the process.
Which visa types does Peak Living commonly use for Customer Support roles?
Peak Living sponsors F-1 OPT, F-1 CPT, TN, EB-2, and EB-3 for customer support positions. F-1 OPT and CPT are the most accessible entry points for recent graduates, while TN is available to Canadian and Mexican nationals in qualifying occupation categories. EB-2 and EB-3 represent longer-term immigrant visa pathways typically initiated after a period of employment.
What qualifications does Peak Living expect for Customer Support roles?
Peak Living's customer support positions in property management typically require strong communication skills, familiarity with leasing processes or residential real estate operations, and experience with property management software platforms. A bachelor's degree in business, communications, or a related field strengthens EB-2 and EB-3 petitions. Prior experience in high-volume tenant or client-facing environments is a practical differentiator given the operational pace of residential property management.
How do I plan my timeline if Peak Living is sponsoring my Green Card?
EB-3 sponsorship through PERM requires your employer to complete a DOL-supervised recruitment process before filing, which alone can take six to twelve months. USCIS then processes the I-140 petition, and priority date wait times vary by country of birth. Start this conversation with Peak Living's HR team as early as possible, and track your priority date monthly through the USCIS Visa Bulletin once your I-140 is approved.
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