Account Operations Manager Jobs at PetSmart with Visa Sponsorship
Account Operations Manager jobs at PetSmart sit at the intersection of vendor relationships, retail supply chains, and cross-functional coordination. PetSmart has a history of sponsoring work visas for operations professionals, making it a viable target for international candidates building a long-term career in U.S. retail.
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Get Access To All JobsPetSmart does Anything for Pets – JOIN OUR TEAM!
Retail Operations Manager
About Life at PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits that benefit you
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:
- Paid Weekly
- Health & Wellness Benefits*
- 401k Plan with company match
- Paid Time off for full-time associates
- Associate discounts
- Tuition Assistance
- Career pathing
- Development opportunities
Job summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
- Participates in employment decisions such as recruiting, interviewing, and coaching.
- Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
- Address and administer associate complaints and grievances.
- Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
- Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
- Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
- Validates completion of assigned operational messages and engagement video compliance.
- Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
- Recognizes and celebrates associates driving overall associate engagement.
Overall Store Experience:
- Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
- Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
- Evaluates operations and seeks opportunities to continuously improve experiences and services.
- Maintains vendor relationships, backroom standards, and communication boards.
- Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
- Identifies and reacts to sales trends through analysis and merchandising activities.
- Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
- Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
- Ensures a safe environment for our associates, pets, and pet parents.
- Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
- Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.
Expense Management:
- Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
- Analyzes inventory management reporting to identify trends, opportunities, and root causes.
- Manages expenses such as labor and supplies, as well as any other relevant store metrics.
- Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Qualifications
- 3+ years of retail leadership or experience in a customer-focused environment.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory responsibilities
Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Responsible for employment decisions and associate development.
Essential physical demands and work environment
Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
*In accordance with the Affordable Care Act (ACA), part-time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.
PetSmart does Anything for Pets – JOIN OUR TEAM!
Retail Operations Manager
About Life at PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits that benefit you
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:
- Paid Weekly
- Health & Wellness Benefits*
- 401k Plan with company match
- Paid Time off for full-time associates
- Associate discounts
- Tuition Assistance
- Career pathing
- Development opportunities
Job summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
- Participates in employment decisions such as recruiting, interviewing, and coaching.
- Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
- Address and administer associate complaints and grievances.
- Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
- Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
- Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
- Validates completion of assigned operational messages and engagement video compliance.
- Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
- Recognizes and celebrates associates driving overall associate engagement.
Overall Store Experience:
- Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
- Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
- Evaluates operations and seeks opportunities to continuously improve experiences and services.
- Maintains vendor relationships, backroom standards, and communication boards.
- Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
- Identifies and reacts to sales trends through analysis and merchandising activities.
- Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
- Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
- Ensures a safe environment for our associates, pets, and pet parents.
- Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
- Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.
Expense Management:
- Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
- Analyzes inventory management reporting to identify trends, opportunities, and root causes.
- Manages expenses such as labor and supplies, as well as any other relevant store metrics.
- Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Qualifications
- 3+ years of retail leadership or experience in a customer-focused environment.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory responsibilities
Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Responsible for employment decisions and associate development.
Essential physical demands and work environment
Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
*In accordance with the Affordable Care Act (ACA), part-time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.
See all Account Operations Manager Jobs at PetSmart
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Account Operations Manager Jobs at PetSmart.
Get Access To All JobsTips for Finding Account Operations Manager Jobs at PetSmart
Align Your Degree to Operations Functions
H-1B eligibility requires a specialty occupation with a directly related bachelor's degree. For an Account Operations Manager role, degrees in supply chain management, business administration, or operations management strengthen the specialty occupation argument considerably when PetSmart files your petition.
Research PetSmart's Vendor Ecosystem First
PetSmart works with major pet product suppliers across national retail channels. Understanding their vendor base, replenishment cycles, and category management priorities lets you speak directly to operational pain points during interviews, which signals genuine role fit rather than a general operations background.
Time Your Application Around Retail Hiring Cycles
Retail operations hiring at PetSmart tends to accelerate before peak seasons. Applying in late winter or early fall increases your chances of landing an offer with enough runway for H-1B cap filing in April or, if cap-exempt, for timely I-129 processing through USCIS.
Clarify Sponsorship Scope During Offer Negotiation
Before signing an offer, confirm whether PetSmart will cover premium processing through USCIS, which reduces adjudication time significantly. Some retail employers limit sponsorship to standard processing, which can affect your start date if you need a status change or new visa stamp.
Use Migrate Mate to Filter Verified Sponsoring Employers
Filtering by visa type and role function saves weeks of manual research. Migrate Mate aggregates verified sponsorship data so you can confirm PetSmart's track record for Account Operations Manager positions before investing time in the application process.
Prepare for PERM If Targeting Permanent Residency
If PetSmart supports an EB-2 or EB-3 Green Card, the PERM labor certification process through DOL requires documenting that no qualified U.S. worker was available. Start this conversation early in your employment, as the process typically takes one to two years before an I-140 petition can be filed.
Frequently Asked Questions
Does PetSmart sponsor H-1B visas for Account Operations Managers?
Yes, PetSmart has sponsored H-1B visas for operations-focused roles. For an Account Operations Manager position, your degree field needs to align directly with the role, typically supply chain management, business administration, or a related discipline. PetSmart's legal and HR teams handle petition filing through USCIS, but you should confirm sponsorship scope, including whether premium processing is included, before accepting an offer.
How do I apply for Account Operations Manager jobs at PetSmart?
Applications go through PetSmart's careers portal, where Account Operations Manager openings are listed by location and department. Migrate Mate also aggregates these roles with verified sponsorship data, so you can identify which positions are open to international candidates before applying. Tailoring your application to PetSmart's vendor management and retail operations context improves your chances of getting to the interview stage.
Which visa types are commonly used for Account Operations Manager roles at PetSmart?
H-1B is the most common nonimmigrant visa for Account Operations Manager roles at PetSmart, particularly for candidates with degrees in business or supply chain fields. F-1 OPT and CPT are used by recent graduates during their authorized work period. TN visas are available to Canadian and Mexican nationals in qualifying management or business roles. For permanent residency, EB-2 and EB-3 pathways through PERM labor certification are options PetSmart has supported.
What qualifications and experience does PetSmart expect for Account Operations Manager roles?
PetSmart typically looks for candidates with experience in account management, vendor coordination, or retail operations, often with a bachelor's degree in a business-related field. Familiarity with inventory systems, cross-functional team coordination, and supplier relationship management is valued. For international candidates, ensuring your degree and job duties align under USCIS specialty occupation standards is important before pursuing H-1B sponsorship through PetSmart.
How do I plan my timeline if I need visa sponsorship for a PetSmart Account Operations Manager role?
If you need an H-1B, the annual cap filing window opens in April, with employment starting October 1 at the earliest. F-1 OPT holders can begin working sooner if their authorized period covers the start date. For TN visa holders, processing can happen at the border or a U.S. consulate without USCIS involvement. Factor in at least two to four months between offer acceptance and your expected start date to allow for petition preparation and filing.