Support Associate Jobs at Republic Services with Visa Sponsorship
Support Associate roles at Republic Services sit at the heart of daily operations in waste management and environmental services, handling customer interactions, scheduling, and service coordination. Republic Services has a history of sponsoring work visas across its operational support functions, making it a realistic target for internationally sponsored candidates.
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Get Access To All JobsPosition Summary:
The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
PRINCIPLE RESPONSIBILITIES:
- Communicates with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval.
- Assists and provides support to internal and external customers.
- Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
- Maintains customer profiles and contract filing system.
- Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
- Researches operational concerns, questions and discrepancies.
- Prepares and transmits reports and waste shipment summaries.
- Prepares manifests for mailing, scanning, or emailing.
- Processes memos, correspondence, reports and other documents.
- Reviews billing adjustments.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS:
- 3 or more years related customer service experience.
PREFERRED QUALIFICATIONS:
- To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability.
- Knowledge of RCRA as it relates to waste characterization and waste processing protocols.
- Familiarity with DOT regulations.
- Knowledge of the MS Office Suite.
- Ability to identify trends and data patterns.
- Ability to coordinate and manage multiple projects.
- Ability to work within a team environment and handle multiple assignments simultaneously.
Pay Range:
The pay range for this position is $24.10 to $33.10* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
EEO STATEMENT:
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
Position Summary:
The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
PRINCIPLE RESPONSIBILITIES:
- Communicates with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval.
- Assists and provides support to internal and external customers.
- Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
- Maintains customer profiles and contract filing system.
- Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
- Researches operational concerns, questions and discrepancies.
- Prepares and transmits reports and waste shipment summaries.
- Prepares manifests for mailing, scanning, or emailing.
- Processes memos, correspondence, reports and other documents.
- Reviews billing adjustments.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS:
- 3 or more years related customer service experience.
PREFERRED QUALIFICATIONS:
- To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability.
- Knowledge of RCRA as it relates to waste characterization and waste processing protocols.
- Familiarity with DOT regulations.
- Knowledge of the MS Office Suite.
- Ability to identify trends and data patterns.
- Ability to coordinate and manage multiple projects.
- Ability to work within a team environment and handle multiple assignments simultaneously.
Pay Range:
The pay range for this position is $24.10 to $33.10* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
EEO STATEMENT:
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
See all 87+ Support Associate at Republic Services jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Associate at Republic Services roles.
Get Access To All JobsTips for Finding Support Associate Jobs at Republic Services Jobs
Frame Your Customer Service Credentials Precisely
Support Associate roles at Republic Services prioritize experience with high-volume customer contact, service scheduling, and CRM platforms. Tailor your resume to reflect those specifics rather than generic administrative experience, so your credentials align with what their hiring teams screen for.
Verify Republic Services Uses E-Verify Before Applying
As a federal contractor operating across regulated environmental services, Republic Services participates in E-Verify. Confirming this before you apply tells you the employer infrastructure for work authorization verification is already in place, which matters most if you're on F-1 OPT.
Target Openings in High-Turnover Service Markets
Republic Services operates regional service centers across dozens of U.S. markets. Locations with persistent Support Associate vacancies signal higher hiring urgency, which correlates with greater willingness to move through sponsorship paperwork for strong candidates.
Use Migrate Mate to Filter Verified Sponsorship Openings
Search for Support Associate roles at Republic Services on Migrate Mate, which filters verified sponsoring employers by visa type. This lets you focus your applications on openings where sponsorship is confirmed rather than inferred from job descriptions that rarely mention immigration support.
Time Your OPT Application Window Against Hiring Cycles
Republic Services runs operational support hiring on a rolling basis tied to regional service contract cycles. If you're on F-1 OPT, apply at least three months before your authorization expires so there's sufficient runway for onboarding and, if applicable, an H-1B cap-gap bridge into the next fiscal year.
Ask Directly About the H-1B Filing Timeline During Offers
Once you reach the offer stage, ask the recruiter whether legal and HR coordinate H-1B petitions internally or through outside counsel. Republic Services files under the standard USCIS cap process, so knowing their internal lead time helps you align your start date and avoid gaps in work authorization.
Support Associate at Republic Services jobs are hiring across the US. Find yours.
Find Support Associate at Republic Services JobsFrequently Asked Questions
Does Republic Services sponsor H-1B visas for Support Associates?
Yes, Republic Services sponsors H-1B visas for Support Associate roles. Sponsorship is not guaranteed for every opening, so the clearest path is to confirm visa support with the recruiter during the screening stage. Because Support Associate positions typically require a specialty occupation framing, your application is stronger when your degree field directly relates to the responsibilities of the role.
How do I apply for Support Associate jobs at Republic Services?
Applications go through Republic Services' careers portal, where Support Associate openings are listed by region. Migrate Mate also aggregates these listings and filters them by visa sponsorship type, which helps you identify verified opportunities faster. In your application, highlight experience with customer service platforms, service coordination, and high-volume communication environments, since those are the core competencies Republic Services screens for in this function.
Which visa types are commonly used for Support Associate roles at Republic Services?
Republic Services sponsors H-1B, TN, and F-1 OPT and CPT for Support Associate roles, along with employment-based Green Card pathways including EB-2 and EB-3 for longer-term employees. TN is available to Canadian and Mexican nationals in eligible occupational categories. F-1 OPT is common for recent graduates moving into operational support roles before an H-1B petition is filed.
What qualifications does Republic Services expect for sponsored Support Associate positions?
Republic Services typically looks for candidates with a bachelor's degree in a relevant field such as business, communications, or operations management, combined with direct experience in customer-facing or service coordination roles. Familiarity with CRM tools, scheduling systems, and billing processes gives your application an edge. For H-1B eligibility, the role must qualify as a specialty occupation, so aligning your degree and job duties is essential before applying.
How do I estimate the timeline from application to work authorization at Republic Services?
From initial application to a start date, you should plan for at least three to five months if an H-1B petition is required, assuming you apply ahead of the April 1 USCIS filing window and your registration is selected in the lottery. TN processing at the border is much faster, often same-day for Canadian nationals. F-1 OPT authorization through USCIS typically takes two to three months, so apply early to avoid a gap between graduation and your start date.
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