Customer Service Jobs at Ryan Specialty with Visa Sponsorship

Position Summary

RT Specialty is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

The Inside Broker is responsible for assisting the Broker in developing, managing, and sustaining profitable business by providing high level technical expertise. The role is responsible for managing a broker’s book of business in-house using deep knowledge of initial risk assessments to secure the best coverage and place it smoothly in the right market. They provide customer service, resolve client inquiries through efficient communication, and process routine and complex transactions accurately.

This role is 100% on site reporting to our RT Specialty office in Burbank, CA (3400 West Riverside Drive Suite 1000 Burbank, CA 91505)

What will your job entail?

- Collaborates with brokers to craft seamless service and strategic market placement for commercial accounts in the real estate and hospitality markets, ensuring client satisfaction and loyalty.
- Demonstrates knowledge of commercial insurance coverages, evaluates submissions from retail insurance brokers, and identifies exposures and coverage required.
- Analyzes risk exposures and coverage needs from broker submissions, exercising independent judgment and discretion to strategically place risks with optimal carriers.
- Determines suitable insurance markets for quote requests, secures quotes, and manages the placement process according to broker and market agreements.
- Analyzes and negotiates optimal quotes terms for coverage and pricing and explains quote details to brokers to facilitate binding decisions.
- Ensures lead generation through outbound calls, analyzes online and phone quote activity, and identifies opportunities to expand the business.
- Drives revenue development and growth of personal book of business through assigned sales targets.
- Partners with retail agencies and brokerage, acting as a key liaison between insurance markets and retail brokers and addressing their needs.
- Ensures meticulous account management by attaching and maintaining all necessary documents for the appropriate policy and account.
- Participates in assigned educational courses, professional designations, and licensing programs.

Required Qualifications:

- 3+ years of experience in one or more of the following:
- Wholesale Insurance Brokerage
- Commercial Insurance Sales
- Commercial Insurance Underwriting
- Strong knowledge of:
- Commercial Property & Casualty insurance coverages
- Risk assessment and underwriting principles
- Insurance market placement and quote negotiation
- Experience managing a book of business and working directly with retail insurance brokers.
- Proven ability to analyze risk exposures and coverage requirements and place business with appropriate carriers.
- Bachelor’s degree in Business Administration, Risk Management, Insurance, Sales, or a related field.

Preferred Qualifications:

- Master’s degree in Business Administration, Risk Management, or related field.
- Experience working within real estate and hospitality commercial markets.
- Experience exceeding sales or production targets in a commercial insurance brokerage environment.
- Familiarity with surplus lines placements and non-admitted markets.
- Familiarity with various carriers and maintaining positive carrier relationships.

Licenses & Certifications:

- Active State Property & Casualty (P&C) license required
- Surplus Lines license preferred (or ability to obtain)
- CPCU, a major plus

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $96,000.00 - $120,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com.

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.