Customer Support Jobs at Syracuse University with Visa Sponsorship
Customer Support roles at Syracuse University span help desk, student services, and technical support functions across a large research institution. Syracuse has an established practice of sponsoring international employees in support roles, making it a viable target for candidates on work or student visas seeking long-term stability in higher education.
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Get Access To All JobsJob # 042654
Department Code 31104-1090
Department Office of Chief Operations Officer
Job Title Computer Consultant I
Location Syracuse, NY
Campus Syracuse, NY
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range $23.15 - $28.37
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level S4
FLSA Status Non-exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type Full-time
Unionized Position Code Not Applicable
Job Description
The Computer Consultant I position is responsible for performing a variety of professional and administrative duties that facilitate the day-to-day operations of the Office of the Chief Operations Officer business units. The Office of the Chief Operations Officer is comprised of seven profit centers generating total annual revenue of over $160 million. The Computer Consultant I position will be responsible for desktop support for over 300 users in Auxiliary Services (Software and Hardware support), 300+ POS Devices (Receipt printers, registers, cash drawers and associated peripherals), and 100+ Network Printers.
This position will also be responsible for desktop and laptop deployment. Additional duties include maintaining inventory room storage as well as asset tracking for financial and PCI requirements. This position will be required to work evenings and/or weekends for campus events which include Athletic events at the Dome and remote events that require POS support for Division. Participates in special projects implementation as needed. Resolves problems that have significant impact on goals of business units. Strong people skills are required to effectively collaborate with leaders, peers, and other organizational units.
Education and Experience
Bachelor’s degree in information technology, Computer Science or related field or 2-4 years equivalent experience.
Skills and Knowledge
- Experience supporting various operating systems such as, Windows, MacOS, Windows Server 2016/2019/2022, Active Directory and In Tune, Network Security Software, and Network Security Appliances.
- Basic knowledge of Windows OS, MacOS and Office365 with how to use and how to install.
- Must be able to troubleshoot hardware and software problems, including desktops and printers and proprietary devices. PowerShell, scripting and POS knowledge, a plus.
Responsibilities
- Assist in day to day troubleshooting through web-based ticketing system and maintain accuracy of inventory system.
- Review Data Systems procedural documentation when created and update accordingly.
- Develop process to review such documentation on an annual basis.
- Assist in administering user accounts and computers within Active Directory.
- Provide support for Auxiliary Services departmental applications.
- Setup and installation of desktops and laptops (Windows and Mac).
- Assist in maintaining and installing all Auxiliary Services POS and networking equipment.
- Provide support and inform users on using technology.
- Including limited training and developing work instructions.
- Support may include events outside normal working hours and may include nights or weekends.
- Organize inventory and make recommendations when inventory is low.
- Provide feedback on equipment purchases by staying on top of new trends in the desktop and laptop environments.
- Interact with others to analyze information/data, provide advice, opinions, and counsel utilizing problem solving skills.
Physical Requirements
NA
Tools/Equipment
NA
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Job # 042654
Department Code 31104-1090
Department Office of Chief Operations Officer
Job Title Computer Consultant I
Location Syracuse, NY
Campus Syracuse, NY
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range $23.15 - $28.37
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level S4
FLSA Status Non-exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type Full-time
Unionized Position Code Not Applicable
Job Description
The Computer Consultant I position is responsible for performing a variety of professional and administrative duties that facilitate the day-to-day operations of the Office of the Chief Operations Officer business units. The Office of the Chief Operations Officer is comprised of seven profit centers generating total annual revenue of over $160 million. The Computer Consultant I position will be responsible for desktop support for over 300 users in Auxiliary Services (Software and Hardware support), 300+ POS Devices (Receipt printers, registers, cash drawers and associated peripherals), and 100+ Network Printers.
This position will also be responsible for desktop and laptop deployment. Additional duties include maintaining inventory room storage as well as asset tracking for financial and PCI requirements. This position will be required to work evenings and/or weekends for campus events which include Athletic events at the Dome and remote events that require POS support for Division. Participates in special projects implementation as needed. Resolves problems that have significant impact on goals of business units. Strong people skills are required to effectively collaborate with leaders, peers, and other organizational units.
Education and Experience
Bachelor’s degree in information technology, Computer Science or related field or 2-4 years equivalent experience.
Skills and Knowledge
- Experience supporting various operating systems such as, Windows, MacOS, Windows Server 2016/2019/2022, Active Directory and In Tune, Network Security Software, and Network Security Appliances.
- Basic knowledge of Windows OS, MacOS and Office365 with how to use and how to install.
- Must be able to troubleshoot hardware and software problems, including desktops and printers and proprietary devices. PowerShell, scripting and POS knowledge, a plus.
Responsibilities
- Assist in day to day troubleshooting through web-based ticketing system and maintain accuracy of inventory system.
- Review Data Systems procedural documentation when created and update accordingly.
- Develop process to review such documentation on an annual basis.
- Assist in administering user accounts and computers within Active Directory.
- Provide support for Auxiliary Services departmental applications.
- Setup and installation of desktops and laptops (Windows and Mac).
- Assist in maintaining and installing all Auxiliary Services POS and networking equipment.
- Provide support and inform users on using technology.
- Including limited training and developing work instructions.
- Support may include events outside normal working hours and may include nights or weekends.
- Organize inventory and make recommendations when inventory is low.
- Provide feedback on equipment purchases by staying on top of new trends in the desktop and laptop environments.
- Interact with others to analyze information/data, provide advice, opinions, and counsel utilizing problem solving skills.
Physical Requirements
NA
Tools/Equipment
NA
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
See all 26+ Customer Support at Syracuse University jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Syracuse University Jobs
Align your credentials with USCIS specialty occupation standards
Customer Support roles at universities can be borderline for H-1B specialty occupation approval. Frame your degree in information systems, communications, or a related field as directly required for the role, not just preferred, when preparing your application materials.
Target postings tied to specific university departments
Syracuse hires Customer Support staff across IT, financial aid, and student services departments, each with different hiring timelines and budget cycles. Applying to department-specific postings rather than general listings puts you in front of hiring managers with more direct sponsorship authority.
Use OPT early to build your sponsorship case
If you are on F-1 OPT, starting at Syracuse in a Customer Support role lets you demonstrate value before your employer needs to commit to H-1B sponsorship. Universities typically file H-1B petitions in April, so time your OPT start date to maximize overlap with the cap-subject filing window.
Ask about J-1 exchange visitor eligibility during interviews
Syracuse actively uses the J-1 visa for staff and researchers. If your background fits an exchange visitor category, this can be a faster path than H-1B for an initial entry into a Customer Support role while longer-term sponsorship is arranged.
Verify Syracuse's E-Verify enrollment before accepting an offer
As a federal contractor and Title IV institution, Syracuse is enrolled in E-Verify, which is required for STEM OPT extensions. Confirm this with HR at the offer stage so your 24-month STEM OPT extension is not delayed by administrative back-and-forth after you start.
Browse open roles at Syracuse using Migrate Mate
Finding Customer Support positions at universities that actively sponsor visas takes time. Use Migrate Mate to filter open roles at Syracuse University by visa type so you are only applying to positions where sponsorship is already part of the hiring picture.
Customer Support at Syracuse University jobs are hiring across the US. Find yours.
Find Customer Support at Syracuse University JobsFrequently Asked Questions
Does Syracuse University sponsor H-1B visas for Customer Supports?
Yes, Syracuse University sponsors H-1B visas for qualifying Customer Support roles. The key hurdle is demonstrating that the position meets USCIS specialty occupation standards, which requires showing the job normally requires a bachelor's degree or higher in a specific field. Roles tied to IT systems, enterprise platforms, or specialized student services tend to meet this bar more clearly than general help desk positions.
How do I apply for Customer Support jobs at Syracuse University?
Applications go through Syracuse University's official careers portal at Syracuse.edu. Each posting lists required qualifications, and most Customer Support roles require a cover letter alongside your resume. You can also browse currently open, visa-sponsorship-eligible positions at Syracuse on Migrate Mate, which filters specifically for roles where sponsorship is available, saving you time screening postings manually.
Which visa types does Syracuse University use for Customer Support roles?
Syracuse sponsors H-1B and TN visas for professional-level Customer Support roles, and uses F-1 OPT and CPT for current students or recent graduates. J-1 exchange visitor status is also used for certain staff positions. Candidates pursuing permanent residency may be eligible for employer-sponsored Green Card pathways through EB-2 or EB-3 labor certification after establishing tenure in the role.
What qualifications does Syracuse University expect for Customer Support roles?
Most Customer Support positions at Syracuse require at least a bachelor's degree, with preference for fields like information technology, communications, or business. For visa sponsorship purposes, the degree field matters, since USCIS requires a direct relationship between your academic background and the duties of the role. Hands-on experience with ticketing systems, enterprise software, or student information platforms strengthens both your candidacy and your sponsorship eligibility.
How do I time my application to align with H-1B filing deadlines at Syracuse University?
H-1B cap-subject petitions must be filed with USCIS by April 1 each year for an October 1 start date. To meet that window, you need a signed offer and a completed Labor Condition Application certified by the DOL well before April, meaning your hiring process should ideally be complete by late February or early March. Targeting open roles at Syracuse in the fall or winter gives you the best chance of clearing all pre-filing steps in time.
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