Customer Service Jobs at University of Kentucky with Visa Sponsorship
Customer Service roles at University of Kentucky span student services, enrollment support, and administrative operations across a large public research institution. The university has an established sponsorship infrastructure, making it a practical target for international candidates pursuing roles that blend communication skills with higher education support.
See All Customer Service at University of Kentucky JobsOverview
Showing 5 of 14+ Customer Service Jobs at University of Kentucky jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 14+ Customer Service Jobs at University of Kentucky
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at University of Kentucky.
Get Access To All JobsJob Title: Patient Financial Services Supvs/UKHC
Requisition Number: RE54069
Working Title: Supervisor, Patient Financial Services
Department Name: H4014:Patient Accounts
Work Location: Lexington, KY
Grade Level: 09
Salary Range: $43,680-71,323/year
Type of Position: Staff
Position Time Status: Full-Time
Required Education
BA
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.
Shift
M-F 7:30 AM-4:00 PM.
Remote Options Available.
Job Summary
The Supervisor, Patient Financial Services/UKHC is responsible for supervising daily operations of patient financial services staff to ensure efficient workflow, regulatory compliance, and timely account resolution. The position provides direction in staffing and performance management to maintain service quality and accuracy. The position develops processes to monitor productivity, optimize resources, and achieve departmental goals. The supervisor ensures customer satisfaction, adherence to policies, and alignment with organizational financial objectives. Coordinates reporting, escalations, and workflow adjustments to support continuous improvement and operational excellence.
Why Join Our Team: This role offers the opportunity to lead a front line team that directly impacts revenue cycle performance through timely account resolution, strong compliance practices, and continuous improvement.
Effective 7/1/2026, this position will report through the Enterprise Revenue Cycle department in Beyond Blue.
Skills / Knowledge / Abilities
The ideal candidate will possess experience with Government follow-up, CMS billing regulations, reporting; identification of payer trends; knowledge of Revenue Cycle process preferred; have the ability to analyze and interpret reports/data; knowledge of medical, financial, and contractual terminology; knowledge of EPIC preferred; customer service oriented; possess in-depth HIPAA knowledge; have the ability to lead and direct others toward goal setting and attainment, taking into account divergent demands while managing scope and timelines; be well organized with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position; and a thorough understanding of resource and employee management. A high level of respect for confidentiality is a must.
Does this position have supervisory responsibilities? Yes
Preferred Education/Experience
Bachelor’s degree and at least three years of billing and follow-up experience preferred; previous experience working in a healthcare revenue cycle operation highly preferred.
Deadline to Apply: 04/30/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Job Title: Patient Financial Services Supvs/UKHC
Requisition Number: RE54069
Working Title: Supervisor, Patient Financial Services
Department Name: H4014:Patient Accounts
Work Location: Lexington, KY
Grade Level: 09
Salary Range: $43,680-71,323/year
Type of Position: Staff
Position Time Status: Full-Time
Required Education
BA
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.
Shift
M-F 7:30 AM-4:00 PM.
Remote Options Available.
Job Summary
The Supervisor, Patient Financial Services/UKHC is responsible for supervising daily operations of patient financial services staff to ensure efficient workflow, regulatory compliance, and timely account resolution. The position provides direction in staffing and performance management to maintain service quality and accuracy. The position develops processes to monitor productivity, optimize resources, and achieve departmental goals. The supervisor ensures customer satisfaction, adherence to policies, and alignment with organizational financial objectives. Coordinates reporting, escalations, and workflow adjustments to support continuous improvement and operational excellence.
Why Join Our Team: This role offers the opportunity to lead a front line team that directly impacts revenue cycle performance through timely account resolution, strong compliance practices, and continuous improvement.
Effective 7/1/2026, this position will report through the Enterprise Revenue Cycle department in Beyond Blue.
Skills / Knowledge / Abilities
The ideal candidate will possess experience with Government follow-up, CMS billing regulations, reporting; identification of payer trends; knowledge of Revenue Cycle process preferred; have the ability to analyze and interpret reports/data; knowledge of medical, financial, and contractual terminology; knowledge of EPIC preferred; customer service oriented; possess in-depth HIPAA knowledge; have the ability to lead and direct others toward goal setting and attainment, taking into account divergent demands while managing scope and timelines; be well organized with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position; and a thorough understanding of resource and employee management. A high level of respect for confidentiality is a must.
Does this position have supervisory responsibilities? Yes
Preferred Education/Experience
Bachelor’s degree and at least three years of billing and follow-up experience preferred; previous experience working in a healthcare revenue cycle operation highly preferred.
Deadline to Apply: 04/30/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
See all 14+ Customer Service at University of Kentucky jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at University of Kentucky roles.
Get Access To All JobsTips for Finding Customer Service Jobs at University of Kentucky Jobs
Align your credentials to specialty occupation standards
Customer Service roles at universities often require a bachelor's degree in communications, business, or a related field to qualify as a specialty occupation under H-1B. Gather official transcripts and a credential evaluation before applying so your documents are ready when an offer comes.
Target roles within student-facing university departments
University of Kentucky hires Customer Service staff across registrar, financial aid, and enrollment management offices. These units frequently support international employees because they operate within an institution that already has USCIS compliance infrastructure in place.
Ask HR directly about their immigration filing process
Large public universities typically handle sponsorship through an in-house international center or legal team. During the offer stage, ask whether their office files petitions directly or uses outside counsel, so you understand your timeline from offer to work authorization.
Factor the H-1B cap into your start date planning
If you're not currently in H-1B status, the annual cap and April filing window mean an October 1 start date at the earliest. Discuss this constraint with your hiring manager early so the university can plan around the academic calendar accordingly.
Search open roles on Migrate Mate to filter by sponsorship
University of Kentucky's Customer Service openings are spread across multiple departments and can be hard to track manually. Use Migrate Mate to filter specifically for roles at the university that have a visa sponsorship history, saving you time on applications unlikely to lead anywhere.
Prepare for PERM requirements if pursuing a Green Card
Universities can sponsor Customer Service staff through EB-2 or EB-3, but PERM requires the employer to demonstrate no qualified U.S. workers are available. Understand that this process typically takes one to two years before your I-140 is even filed.
Customer Service at University of Kentucky jobs are hiring across the US. Find yours.
Find Customer Service at University of Kentucky JobsFrequently Asked Questions
Does University of Kentucky sponsor H-1B visas for Customer Service?
Yes, University of Kentucky sponsors H-1B visas for Customer Service roles where the position qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field. As a large public research university, the institution has an established immigration compliance infrastructure, which makes the sponsorship process more predictable than smaller employers. Confirm degree requirements with the specific department during the hiring process.
How do I apply for Customer Service jobs at University of Kentucky?
Applications go through the University of Kentucky's official careers portal, where positions are listed by department and job family. You can also browse Customer Service openings at University of Kentucky on Migrate Mate, which filters for roles with a visa sponsorship track record. Tailor your application to the specific unit, whether that's the registrar, financial aid, or student services, since each has different operational priorities.
Which visa types does University of Kentucky use for Customer Service roles?
University of Kentucky uses several visa categories for Customer Service staff, including H-1B for specialty occupation roles, TN for Canadian and Mexican nationals in qualifying positions, J-1 for exchange visitor programs, and F-1 OPT or CPT for current students. For longer-term employment, the university can also support EB-2 or EB-3 Green Card sponsorship depending on the role and department needs.
What qualifications does University of Kentucky expect for Customer Service roles?
Most Customer Service positions at University of Kentucky require a bachelor's degree, particularly for roles in student services, enrollment management, or financial aid advising. Strong written and verbal communication skills are consistently emphasized, along with familiarity with higher education systems or student information platforms. Roles with supervisory responsibilities often require prior experience in a university or large institutional setting.
How do I time my application given visa sponsorship processing timelines?
If you need H-1B sponsorship and are not currently in H-1B status, plan for an October 1 start date at the earliest due to the annual cap and April registration window. F-1 OPT and TN status can allow earlier start dates without waiting for a new cap year. Discuss your current status and authorization end date with the hiring team before the offer stage so neither side is caught off guard.
See which Customer Service at University of Kentucky employers are hiring and sponsoring visas right now.
Search Customer Service at University of Kentucky Jobs