Customer Service Jobs at Zions Bancorporation with Visa Sponsorship

INTRODUCTION

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada’s pioneering spirit. As a full-service bank, we offer a complete range of consumer, private, and business banking services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank’s Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect—we have built a culture of service and engagement.

NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong commitment to inclusion, NSB offers several colleague-led business resource forums open to all employees, with the intent to provide our colleagues with opportunities to share and value diverse cultures, viewpoints and experiences. At Nevada State Bank, we truly believe that it matters WHO you work with.

We are looking for an Area Retail Mortgage Production Manager to provide top notch customer service to our clients and customers in Northern Nevada. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

ESSENTIAL FUNCTIONS:

• Manages and coordinates activities of residential construction and mortgage lenders and staff.

• Trains, motivates, coaches and provides guidance to assigned area personnel in order to increase sales productivity.

• Monitors and evaluates production and goals.

• Responsible for personal loan production and the overall sales effort of the assigned team.

• Conducts mortgage sales staff meetings and educates staff on new and existing products and programs.

• Responsible for planning, implementing and developing promotional and marketing initiatives, as well as expanding the company's sales and service culture.

• Train sales staff as needed.

• May solicit and originate residential construction and mortgage loans, obtains and analyzes pertinent financial and credit data.

• Responsible for team compliance with policies and regulatory requirements.

• Manages and mitigates risk within the team.

• Other duties as assigned.

QUALIFICATIONS:

Requires a bachelor's in business, finance or related field and 4+ years of banking, mortgage lending, sales and/or public relations or other directly related experience. Supervisory experience preferred.

• Advanced knowledge of marketing, public relations, sales and service.

• Strong management and leadership skills.

• Strong communication skills, both written and verbal.

• Knowledge of mortgage banking services and products.

• Must have solid customer service and problem resolution skills.

• Ability to make sound decisions.

• Ability to coach and mentor mortgage staff.

BENEFITS:

• Medical, Dental and Vision Insurance - START DAY ONE!

• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

• Mental health benefits including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $50,000 - $80,000 annually depending on job-related factors such as level of experience and location. Plus, commissions.