Customer Enablement Manager Jobs in Seattle, WA

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Business Programs Manager, Compliance Enablement

Introduction to Team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Senior Business Programs Manager, Compliance Enablement role sits within the People organization and is focused on helping put legal and compliance requirements into practice. You will lead complex programs that improve how we manage compliance work for legal frameworks, M&A readiness, and the use of AI and automation. This role requires translating legal and policy requirements into practical, repeatable business processes across complex, global environments while partnering closely with senior leaders on high-impact, high-visibility work.

In this role you will:

• Lead complex compliance and enablement programs that require coordination across teams, functions, and regions.
• Partner with Legal, Employee Relations, People Technology, HR Services, and other COEs to turn policy or compliance requirements into clear processes, tools, and guidance.
• Build and improve repeatable frameworks for compliance work, including review templates, implementation plans, and change/support resources.
• Support M&A and other sensitive work where global policy, reputation, and governance intersect.
• Use data, trends, and risk signals to identify where guidance, training, policy updates, or process changes may be needed.
• Help create solutions that are easy for Employee Relations and partner teams to apply consistently such as playbooks, templates, and guidance.
• Support implementation and change management by making sure teams understand the purpose of the work, their role in it, and what is changing in practice.
• Work with stakeholders to assess feasibility, surface risks early, and keep programs moving with clear updates and practical recommendations.

Experience and qualifications:

• Experience leading complex cross-functional programs with multiple stakeholders, workstreams, and dependencies.
• Strong program management skills, including planning, coordination, documentation, risk management, and follow-through.
• Experience improving business processes and helping teams work through operational, policy, or compliance-related change.
• Comfortable working in a model where different teams own different parts of the work, and you can help clarify roles, decisions rights, and handoffs across teams.
• Skilled at building trust with stakeholders, understanding broader business challenges, and recommending practical solutions that balance consistency, risk, and local feasibility.
• Comfortable using data and trend signals to support decisions, spot patterns, and improve how programs are designed and delivered.
• Experience with Employee relations, policy implementation, M&A support, legal or regulatory change, and building reusable frameworks that support global consistency with local nuance.

The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.