Customer Enablement Manager Jobs
Customer Enablement Manager jobs are open across SaaS, fintech, healthtech, and enterprise software, from individual contributor to senior and director level, with specializations in onboarding, training program development, and customer success operations. Find a role that fits from the openings below and apply directly.
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Showing 5 of 42+ Customer Enablement Manager jobs
About the Role
We are hiring a Technical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the NinjaOne platform, via both remote/virtual and in-person onsite sessions.
This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reach a level of understanding that will accelerate formal certification, and facilitating “virtual labs” that enable learners to get real-world, hands-on experience, in a safe and non-destructive environment. You will also partner with our content subject matter experts and owners to maintain and update the material in line with product updates as the platform evolves.
This is a key customer- and partner-facing role offering a unique opportunity to lead both new and existing customers and partners to success with the NinjaOne platform.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.
Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.
Travel Requirement: ~40%, including onsite customer training, industry events, and team collaboration.
What You’ll be Doing
Facilitate the NinjaOne training curriculum, such as our Certified Technician course, a multi-module program that covers the breadth of the NinjaOne platform. You will be a part of the team that ensures the curriculum and the content continuously evolves in line with product updates.
Deliver engaging live, in-person and remote/virtual instructor-led training sessions to external customers and partners, applying a variety of instructional techniques (explanation, demonstration, guided practice, discussion, exercises etc).
Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged, active and on track.
Explain technical concepts clearly to audiences with mixed experience levels and adapt your delivery to the room.
Guide learners through hands-on practice with the platform and support them toward earning formal NinjaOne certification.
Assess learner needs and readiness then evaluate training effectiveness; recommend and apply improvements as appropriate.
Partner with content owners and product teams to keep course content, guides, and materials accurate and aligned with NinjaOne product updates.
Maintain deep, current product knowledge of the NinjaOne platform.
Track and report on session delivery, attendance, and certification outcomes
Other duties as needed.
About You
3+ years delivering instructor-led technical training, including live virtual/online as well as in-person onsite delivery to adult learners.
Demonstrated ability to facilitate and hold attention in a live virtual classroom setting that includes a hands-on virtual labs environment, not just presentation.
Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.
Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively.
Skill in assessing learner needs and evaluating whether training achieved its goals.
Proficiency with virtual classroom/webinar tooling; comfort with a learning management system (LMS) and presentation software.
Foundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions – direct experience with NinjaOne a definite plus.
Strong written communication for producing and refining handouts, guides, and course materials.
Based in the United States with authorization to work in the US.
A reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone.
Availability to teach during US business hours across all time zones.
Hands-on experience with NinjaOne or comparable RMM / endpoint management / MDM / PSA tools.
Background as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy).
Formal training/instructional credential such as CompTIA CTT+, ATD (APTD/CPTD), or Microsoft Certified Trainer.
Familiarity with instructional design and adult-learning principles.
Experience training external customers and/or partners at a SaaS or technology company.
Technical Requirements
Proficiency in Windows environments (registry, services, performance troubleshooting).
Familiarity with Linux/macOS systems and basic command-line troubleshooting.
Basic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
NinjaOne Certified Technician certification, or willingness to earn it within 21 days of hire.
Scripting experience in PowerShell, Bash and/or Batch.
Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.
Education
Bachelor's degree, or equivalent practical experience.
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO.
For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $150,000 per year.
For roles based in New York, the base salary hiring range for this position is $150,000 to $150,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-TR1
#LI-Remote
#BI-Remote
About the Role
We are hiring a Technical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the NinjaOne platform, via both remote/virtual and in-person onsite sessions.
This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reach a level of understanding that will accelerate formal certification, and facilitating “virtual labs” that enable learners to get real-world, hands-on experience, in a safe and non-destructive environment. You will also partner with our content subject matter experts and owners to maintain and update the material in line with product updates as the platform evolves.
This is a key customer- and partner-facing role offering a unique opportunity to lead both new and existing customers and partners to success with the NinjaOne platform.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.
Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.
Travel Requirement: ~40%, including onsite customer training, industry events, and team collaboration.
What You’ll be Doing
Facilitate the NinjaOne training curriculum, such as our Certified Technician course, a multi-module program that covers the breadth of the NinjaOne platform. You will be a part of the team that ensures the curriculum and the content continuously evolves in line with product updates.
Deliver engaging live, in-person and remote/virtual instructor-led training sessions to external customers and partners, applying a variety of instructional techniques (explanation, demonstration, guided practice, discussion, exercises etc).
Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged, active and on track.
Explain technical concepts clearly to audiences with mixed experience levels and adapt your delivery to the room.
Guide learners through hands-on practice with the platform and support them toward earning formal NinjaOne certification.
Assess learner needs and readiness then evaluate training effectiveness; recommend and apply improvements as appropriate.
Partner with content owners and product teams to keep course content, guides, and materials accurate and aligned with NinjaOne product updates.
Maintain deep, current product knowledge of the NinjaOne platform.
Track and report on session delivery, attendance, and certification outcomes
Other duties as needed.
About You
3+ years delivering instructor-led technical training, including live virtual/online as well as in-person onsite delivery to adult learners.
Demonstrated ability to facilitate and hold attention in a live virtual classroom setting that includes a hands-on virtual labs environment, not just presentation.
Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.
Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively.
Skill in assessing learner needs and evaluating whether training achieved its goals.
Proficiency with virtual classroom/webinar tooling; comfort with a learning management system (LMS) and presentation software.
Foundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions – direct experience with NinjaOne a definite plus.
Strong written communication for producing and refining handouts, guides, and course materials.
Based in the United States with authorization to work in the US.
A reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone.
Availability to teach during US business hours across all time zones.
Hands-on experience with NinjaOne or comparable RMM / endpoint management / MDM / PSA tools.
Background as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy).
Formal training/instructional credential such as CompTIA CTT+, ATD (APTD/CPTD), or Microsoft Certified Trainer.
Familiarity with instructional design and adult-learning principles.
Experience training external customers and/or partners at a SaaS or technology company.
Technical Requirements
Proficiency in Windows environments (registry, services, performance troubleshooting).
Familiarity with Linux/macOS systems and basic command-line troubleshooting.
Basic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
NinjaOne Certified Technician certification, or willingness to earn it within 21 days of hire.
Scripting experience in PowerShell, Bash and/or Batch.
Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.
Education
Bachelor's degree, or equivalent practical experience.
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO.
For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $150,000 per year.
For roles based in New York, the base salary hiring range for this position is $150,000 to $150,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-TR1
#LI-Remote
#BI-Remote
Customer Enablement Manager Jobs by Experience Level
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Find JobsCustomer Enablement Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software12
- Electronics & Hardware4
- Retail1
- Construction & Real Estate1
What Employers Look For
The qualifications that appear most often in customer enablement manager jobs.
- 3-5 years of experience in customer success, enablement, or training roles
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Demonstrated ability to design and deliver onboarding programs for B2B software customers
- Experience creating enablement content including playbooks, LMS courses, and knowledge bases
- Strong project management skills with the ability to manage multiple cross-functional programs
- Bachelor's degree in business, communications, education, or a related field
Tips for Your Customer Enablement Manager Job Search
Quantify onboarding outcomes on your resume
Hiring managers for customer enablement manager roles want numbers tied to adoption, time-to-value, or retention. Replace vague descriptions like 'improved onboarding' with specifics: the metric you moved, the cohort size, and the timeframe it happened in.
Apply early to roles that fit
Migrate Mate lists customer enablement manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the stack they use
Customer enablement manager postings often specify tools like Gainsight, Salesforce, Guru, or Chorus. Mirror the exact tool names from the job description in your resume so your application clears keyword filters before a recruiter ever reads it.
Distinguish enablement from customer success on your resume
Many candidates blur these two functions. Be explicit: enablement is about building programs, content, and training infrastructure, not managing individual accounts. Hiring teams screening resumes cut applicants who can't demonstrate that distinction clearly.
Prepare a portfolio of enablement artifacts
Interviewers for this role frequently ask to see what you have built. Bring a redacted onboarding playbook, a training deck, or a self-serve knowledge base structure. Candidates who show artifacts rather than describe them move faster through the process.
Negotiate scope before you negotiate title
Customer enablement manager roles vary widely: some own the full program lifecycle, others execute someone else's playbook. Before you discuss offer details, get clarity on whether you are building from scratch or maintaining existing materials, since that changes the role's value entirely.
Customer Enablement Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer enablement managers?
The companies hiring the most customer enablement managers right now include Meta, Databricks, and Figma, with the largest share of openings in California, New York, and Virginia, based on current listings on Migrate Mate as of August 2026. Demand is concentrated in SaaS and enterprise software companies that are scaling their post-sale customer experience teams.
How many customer enablement manager jobs are remote?
About 91% of customer enablement manager openings are fully remote or hybrid as of August 2026, making it one of the more location-flexible roles in the customer success space. Program design, content development, and digital training delivery sub-specializations tend to have the highest share of fully remote positions.
How do you become a customer enablement manager?
Start by building experience in customer success, account management, or corporate training, since those functions share the core skills. From there, take on internal projects that involve designing onboarding flows or creating training documentation. Develop fluency with a customer success platform and an LMS. Roles titled customer success manager or training specialist are the most common stepping stones into a dedicated enablement position.
Can I get a customer enablement manager job with little experience?
Yes, if you target companies that are building their enablement function for the first time and value foundational skills over years in a specific title. Highlight any experience designing training, writing documentation, or supporting new user adoption, even if it was informal or cross-functional. Associate or coordinator-level enablement roles exist at many companies and are explicitly designed for candidates making the transition from adjacent functions.
What does the customer enablement manager interview process look like?
Most processes include a recruiter screen, a hiring manager conversation focused on how you have built or improved enablement programs, and a take-home exercise where you design a sample onboarding flow or training plan for a fictional product. A final panel often includes a customer success leader and a cross-functional partner from product or sales, who assess how well you collaborate across teams.
Where can I find and apply to customer enablement manager jobs?
You can find and apply to customer enablement manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level and specialization, then apply directly to each one that fits.
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Find roles that match your experience and apply in just a few clicks.
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