Senior Crm Manager Jobs
Senior Crm Manager jobs are open across retail, financial services, healthcare, and SaaS, from mid-level to director-adjacent roles, with specializations in lifecycle marketing, customer retention, and marketing automation. Find a role that fits from the openings below and apply directly.
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Work you'll do/Responsibilities
Provide strategic and in-depth research, analysis, and recommendations related to Customer Service
business processes, operational performance, and continuous improvement initiatives.
Document business requirements and support compliance with applicable regulatory, operational, and internal
control requirements.
Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions,
and regulatory and operational support.
Act as a liaison between the business area and technical support organizations to ensure business needs are
properly documented and translated into technical requirements.
Support business process analysis, procedure development, workflow optimization, issue resolution, testing,
validation, and implementation of operational improvements.
Support business continuity, governance, risk identification, escalation, operational reporting, and execution of
departmental priorities.
Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
The Team
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.
Qualifications
Required
- 6+ years experience in Change Management
- 6+ yearsSAP experience
- Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
- Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
- Advanced understanding of Web Applications.
- Strong communication skills.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95000 to $150000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Work you'll do/Responsibilities
Provide strategic and in-depth research, analysis, and recommendations related to Customer Service
business processes, operational performance, and continuous improvement initiatives.
Document business requirements and support compliance with applicable regulatory, operational, and internal
control requirements.
Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions,
and regulatory and operational support.
Act as a liaison between the business area and technical support organizations to ensure business needs are
properly documented and translated into technical requirements.
Support business process analysis, procedure development, workflow optimization, issue resolution, testing,
validation, and implementation of operational improvements.
Support business continuity, governance, risk identification, escalation, operational reporting, and execution of
departmental priorities.
Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
The Team
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.
Qualifications
Required
- 6+ years experience in Change Management
- 6+ yearsSAP experience
- Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
- Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
- Advanced understanding of Web Applications.
- Strong communication skills.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95000 to $150000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Senior Crm Manager Jobs by Experience Level
See All 97 Senior Crm Manager Jobs
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Find Senior Crm Manager JobsSenior Crm Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Banking & Financial Services
- Investment & Asset Management
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in senior crm manager jobs.
- 3-6 years of hands-on CRM or lifecycle marketing experience required
- Proficiency with at least one enterprise CRM or ESP platform such as Salesforce, HubSpot, or Braze
- Experience building and analyzing customer segmentation models using behavioral or transactional data
- Strong understanding of email deliverability, A/B testing methodology, and campaign performance metrics
- Ability to collaborate cross-functionally with product, data, and engineering teams on CRM integrations
- Bachelor's degree in marketing, business, or a related field typically preferred
Tips for Your Senior Crm Manager Job Search
Quantify retention and revenue impact
Your resume should show specific outcomes from CRM programs you've owned, such as reductions in churn, improvements in repeat purchase rates, or revenue attributed to lifecycle campaigns. Hiring managers want to see what changed because of your work, not just what tools you used.
List your CRM and ESP platforms clearly
Recruiters filter for Salesforce, HubSpot, Klaviyo, Braze, or Iterable depending on the company's stack. Name every platform you've built campaigns or workflows in, and note whether you used it at an admin or user level so hiring teams can assess depth quickly.
Target openings that match your segment focus
Senior crm manager roles differ significantly between B2B and B2C contexts. Filter for job postings that specify your area, whether that's subscription retention, transactional email, or enterprise account lifecycle, so your application speaks directly to what the team is building.
Apply early to roles that fit
Migrate Mate lists senior crm manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a segmentation and strategy exercise
Many senior crm manager interviews include a take-home or live exercise where you design a segmentation model or retention flow for a hypothetical scenario. Practice walking through your logic from data inputs to send criteria to success metrics before your first round.
Negotiate scope before discussing compensation
In final-stage conversations, clarify what the role owns: the email channel only, or SMS and push as well, whether you'll manage a team, and how much autonomy you'll have over strategy. Scope defines long-term growth, and it's easier to negotiate before an offer is formalized.
Senior Crm Manager Jobs: Frequently Asked Questions
Which companies are hiring the most senior crm managers?
The companies hiring the most senior crm managers right now include ServiceNow, Compass, and Modus Closing, with the largest share of openings in New York, Texas, and California, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at companies with large customer databases and active loyalty or subscription programs.
How many senior crm manager jobs are remote?
About 88% of senior crm manager openings are fully remote or hybrid as of November 2026, making it one of the more flexible roles in the marketing function. Positions focused on email and lifecycle automation tend to be the most remote-friendly, while roles that require close coordination with in-store or field teams are more likely to require some on-site presence.
How do you become a senior crm manager?
Start by building hands-on experience in email marketing, marketing automation, or customer lifecycle roles, learning at least one major CRM or ESP platform in depth. Move toward owning end-to-end campaigns with measurable retention or revenue outcomes. Develop comfort with customer data and segmentation logic, then pursue roles with increasing strategic ownership, such as managing a channel budget or leading a small team, to reach the senior level.
How do you get hired as a senior crm manager with limited experience?
Focus on depth in one channel rather than breadth across many. Candidates who have owned a complete email program, built a segmentation model from scratch, or led an automation workflow end-to-end are more competitive than those with surface-level exposure to several tools. Freelance projects, contract work, or stepping into a CRM analyst role at a data-rich company can accelerate your path to a senior title faster than waiting for a promotion in a generalist marketing role.
What does the senior crm manager interview process look like?
Most processes include an initial recruiter screen followed by a hiring manager conversation focused on your CRM strategy experience and past results. A technical or case-study round often asks you to design a retention flow, evaluate a segmentation approach, or audit a hypothetical email program. Final rounds typically involve cross-functional stakeholders from data, product, or growth teams, and may include a presentation of your case study work to the broader group.
Where can I find and apply to senior crm manager jobs?
You can find and apply to senior crm manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
See All 97 Senior Crm Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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