Remote Senior Crm Manager Jobs
Remote Senior Crm Manager jobs are open across the U.S. at remote-first firms and distributed teams in sectors like SaaS, e-commerce, and financial services. Employers hiring remotely right now include ServiceNow, BairesDev, and eBay. Find a role that fits below and apply directly.
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The CRM Prime AE role is a sales role built for experienced sellers who have the curiosity, confidence, and technical acumen to transform a customer’s business. You will play a pivotal role in shaping ServiceNow’s CRM business and work on exciting and transformational sales opportunities. People who excel at this job can lead discovery sessions, leverage value-based selling, and deliver measurable business outcomes through customer specific priorities and use cases. The CRM Prime Account Executive has the technical fluency to present, demo, and provide customers with the confidence to invest in ServiceNow CRM Solutions.
What you get to do in this role:
Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.
Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals
Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.
Qualifications
Current location in/near Charlotte, North Carolina10+ years of sales experience within software OR solutions sales organization
Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise HCLS
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The CRM Prime AE role is a sales role built for experienced sellers who have the curiosity, confidence, and technical acumen to transform a customer’s business. You will play a pivotal role in shaping ServiceNow’s CRM business and work on exciting and transformational sales opportunities. People who excel at this job can lead discovery sessions, leverage value-based selling, and deliver measurable business outcomes through customer specific priorities and use cases. The CRM Prime Account Executive has the technical fluency to present, demo, and provide customers with the confidence to invest in ServiceNow CRM Solutions.
What you get to do in this role:
Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.
Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals
Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.
Qualifications
Current location in/near Charlotte, North Carolina10+ years of sales experience within software OR solutions sales organization
Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise HCLS
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
See All 36 Remote Senior Crm Manager Jobs
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Find JobsRemote Senior Crm Manager Job Market
Who's Hiring
- ServiceNow14
- BairesDev4
- eBay2
- Veeva Systems2
- Designs for Health2
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in remote senior crm manager jobs.
- 3-6 years of hands-on CRM or lifecycle marketing experience required
- Proficiency with at least one enterprise CRM or ESP platform such as Salesforce, HubSpot, or Braze
- Experience building and analyzing customer segmentation models using behavioral or transactional data
- Strong understanding of email deliverability, A/B testing methodology, and campaign performance metrics
- Ability to collaborate cross-functionally with product, data, and engineering teams on CRM integrations
- Bachelor's degree in marketing, business, or a related field typically preferred
Tips for Your Remote Senior Crm Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote senior crm manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through unrelated listings.
Show async CRM ownership in your resume
Remote employers want proof you can run lifecycle programs without daily direction. Highlight campaigns you owned end-to-end, decisions you made independently, and results you reported in writing to distributed stakeholders.
Demonstrate platform depth before the interview
Remote hiring managers often ask for a short async assessment or a recorded walkthrough of a CRM build. Prepare a screen recording or slide deck showing your segmentation logic, automation architecture, or A/B testing approach in your primary platform.
Target remote-first companies in your sector
Remote senior crm manager roles concentrate at companies that operate fully distributed marketing teams, particularly in SaaS, e-commerce, and fintech. Focus your search on employers whose entire marketing org is remote rather than those with hybrid setups.
Remote Senior Crm Manager Jobs: Frequently Asked Questions
How do I get a remote senior crm manager job?
Landing a remote senior crm manager role means showing employers you can own complex CRM programs without in-person oversight. Remote-first companies and distributed marketing teams screen for async communication skills, self-directed project management, and hands-on platform expertise in tools like Salesforce, HubSpot, or Klaviyo. Candidates who can document measurable retention or lifecycle results and demonstrate clear written communication stand out the most.
Which companies hire remote senior crm managers?
Remote senior crm manager roles are posted by ServiceNow, BairesDev, and eBay and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, distributed e-commerce brands, and fintech firms tend to hire senior crm managers remotely most often, as their customer engagement operations run entirely through digital channels.
Can you get a remote senior crm manager job with no experience?
Yes, but remote entry into this role is harder because distributed teams expect you to manage campaigns and troubleshoot independently from day one. Your best opening is with smaller remote-first startups that need someone hands-on in the platform rather than managing a team. A portfolio showing CRM builds, segmentation logic, or automation workflows you designed yourself carries more weight than a job title.
Do you need a degree for remote senior crm manager jobs?
Not always. Many remote employers care more about platform proficiency, campaign results, and demonstrated ownership of CRM programs than a specific degree. Certifications from Salesforce, HubSpot, or similar platforms, combined with a portfolio showing measurable outcomes, can substitute for a traditional marketing or business degree at a growing share of remote-first companies.
Which industries hire the most remote senior crm managers?
Most remote senior crm manager openings sit in Technology & Software and Consulting & Professional Services, per current remote listings on Migrate Mate as of November 2026. These sectors hire senior crm managers remotely because their customer communication, retention, and lifecycle programs run on digital infrastructure that distributed teams can manage from anywhere.
See All 36 Remote Senior Crm Manager Jobs
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