Remote Partner Success Manager Jobs
Remote Partner Success Manager jobs are in strong demand across the U.S., with remote-first firms and distributed SaaS, fintech, and technology companies actively hiring for this role. Employers hiring remotely right now include Birdeye, KnowBe4, and Rippling. Find a role that fits below and apply directly.
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Showing 5 of 6+ Remote Partner Success Manager jobs
INTRODUCTION
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15 years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Remote positions open to the US only.
THE OPPORTUNITY
Join our Partner Success team as the dedicated relationship owner for KnowBe4's MSP partners who serve multiple clients. As Partner Success Manager (MSP Per Client), you'll be the primary contact who helps managed service providers deliver strong security awareness outcomes for their entire client portfolio. You'll own the full partner journey—from initial onboarding and training through renewals and growth—ensuring every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments. The successful candidate is relationship-driven, thrives on enabling partner success, and takes genuine pride in being the go-to person partners count on to help their clients stay secure and compliant.
Partner Relationship Management: Build and maintain strong relationships with MSP partners by understanding their business objectives, client needs, and growth strategies—becoming the person they rely on throughout the partnership.
Onboarding & Enablement: Guide partners through structured onboarding for each new customer deployment, including account configuration, product training, best practice workshops, initial phishing campaigns, and change management support that sets clients up for long-term success.
Adoption & Health Monitoring: Track customer usage patterns, adoption metrics, and health indicators across your partner's portfolio—proactively identifying opportunities to help partners drive deeper engagement and better outcomes for their clients.
Strategic Business Reviews: Conduct regular check-ins and quarterly business reviews with partner stakeholders at all levels—from day-to-day contacts to executive leadership—ensuring alignment on objectives, celebrating wins, addressing challenges, and demonstrating continuous value delivery.
Cross-Functional Coordination: Collaborate with technical support, pricing specialists, and internal teams to resolve complex issues, coordinate renewals, and deliver a cohesive partner experience that drives satisfaction and loyalty.
Revenue Growth: Identify and pursue expansion opportunities within your partner portfolio—working closely with partners and pricing specialists to drive add-ons, upgrades, and renewals that meet or exceed bookings targets.
Process Improvement: Use available tools, gather partner feedback, and share insights that improve partner experience, streamline workflows, and establish best practices that scale across the partner ecosystem.
Account Administration: Maintain accurate, up-to-date records in Salesforce—documenting partner interactions, tracking opportunities, and ensuring data integrity that supports informed decision-making across the organization.
WHAT YOU BRING
You're the kind of partner advocate who builds trust quickly, stays organized across multiple relationships, and genuinely enjoys helping partners achieve wins for their clients.
- 2+ years of customer success, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology environments where you've managed relationships and driven retention and growth.
- Channel partner understanding with familiarity working with resellers, distributors, or managed service providers—you understand how partners operate and what they need to be successful.
- Relationship-building skills with the ability to connect with diverse personalities—from technical contacts to C-level executives—and maintain those relationships over time.
- Balanced approach that includes listening to partner needs, understanding their clients' objectives, and translating both into actionable strategies that drive adoption, satisfaction, and business results.
- Results-oriented mindset with proven ability to meet targets, manage renewals, identify growth opportunities, and drive bookings while maintaining a partner-first attitude.
- Organized multi-tasker who can manage multiple partner relationships simultaneously, follow through on commitments, anticipate needs, and keep nothing from slipping through the cracks.
- Clear communicator who writes professional emails, leads productive calls and video meetings, and knows how to adjust conversations for technical users, business stakeholders, and executive audiences.
- CRM proficiency with hands-on experience in Salesforce or similar platforms—you're comfortable maintaining records, pulling reports, and using data to inform your partner strategies.
- Bilingual fluency in both English and Spanish, with the ability to confidently conduct business meetings, write professional emails, and manage partner relationships in both languages.
BONUS POINTS IF YOU HAVE
- Associate's degree or relevant certifications in business, technology, or related fields
- IT or cybersecurity industry knowledge with understanding of security awareness training concepts and challenges
- Prior customer success management experience where you've owned retention and expansion metrics
- Strong negotiation skills and experience navigating contract discussions, renewals, or pricing conversations
- Comfort working independently with minimal supervision while knowing when to escalate or collaborate
WHY YOU'LL LOVE IT HERE
Remote Flexibility: Work from anywhere in the US with the autonomy to manage your schedule while staying connected to a supportive, collaborative team.
Partner Impact: You'll directly influence partner success and play a meaningful role in protecting thousands of organizations from cybersecurity threats—work that genuinely matters.
Diverse Portfolio: Engage with a varied book of business across industries, company sizes, and use cases—no two partners are alike, keeping the role dynamic and interesting.
Earning Potential: Competitive compensation structure with the opportunity to exceed bookings targets and drive revenue growth within your portfolio.
Professional Growth: Develop deep expertise in cybersecurity, channel partnerships, and customer success while building relationships with talented colleagues across the organization who are invested in your development.
Continuous Learning: Expand your skills through product training, industry certifications, and ongoing exposure to the evolving security awareness landscape.
The compensation for this position ranges from $46,400 - $57,000 including base, bonuses, and commissions. For more details, click here http://www.knowbe4.com/careers/know-your-pay/customer-success
Application deadline: 7/25/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.
OUR FANTASTIC BENEFITS
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
INTRODUCTION
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15 years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Remote positions open to the US only.
THE OPPORTUNITY
Join our Partner Success team as the dedicated relationship owner for KnowBe4's MSP partners who serve multiple clients. As Partner Success Manager (MSP Per Client), you'll be the primary contact who helps managed service providers deliver strong security awareness outcomes for their entire client portfolio. You'll own the full partner journey—from initial onboarding and training through renewals and growth—ensuring every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments. The successful candidate is relationship-driven, thrives on enabling partner success, and takes genuine pride in being the go-to person partners count on to help their clients stay secure and compliant.
Partner Relationship Management: Build and maintain strong relationships with MSP partners by understanding their business objectives, client needs, and growth strategies—becoming the person they rely on throughout the partnership.
Onboarding & Enablement: Guide partners through structured onboarding for each new customer deployment, including account configuration, product training, best practice workshops, initial phishing campaigns, and change management support that sets clients up for long-term success.
Adoption & Health Monitoring: Track customer usage patterns, adoption metrics, and health indicators across your partner's portfolio—proactively identifying opportunities to help partners drive deeper engagement and better outcomes for their clients.
Strategic Business Reviews: Conduct regular check-ins and quarterly business reviews with partner stakeholders at all levels—from day-to-day contacts to executive leadership—ensuring alignment on objectives, celebrating wins, addressing challenges, and demonstrating continuous value delivery.
Cross-Functional Coordination: Collaborate with technical support, pricing specialists, and internal teams to resolve complex issues, coordinate renewals, and deliver a cohesive partner experience that drives satisfaction and loyalty.
Revenue Growth: Identify and pursue expansion opportunities within your partner portfolio—working closely with partners and pricing specialists to drive add-ons, upgrades, and renewals that meet or exceed bookings targets.
Process Improvement: Use available tools, gather partner feedback, and share insights that improve partner experience, streamline workflows, and establish best practices that scale across the partner ecosystem.
Account Administration: Maintain accurate, up-to-date records in Salesforce—documenting partner interactions, tracking opportunities, and ensuring data integrity that supports informed decision-making across the organization.
WHAT YOU BRING
You're the kind of partner advocate who builds trust quickly, stays organized across multiple relationships, and genuinely enjoys helping partners achieve wins for their clients.
- 2+ years of customer success, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology environments where you've managed relationships and driven retention and growth.
- Channel partner understanding with familiarity working with resellers, distributors, or managed service providers—you understand how partners operate and what they need to be successful.
- Relationship-building skills with the ability to connect with diverse personalities—from technical contacts to C-level executives—and maintain those relationships over time.
- Balanced approach that includes listening to partner needs, understanding their clients' objectives, and translating both into actionable strategies that drive adoption, satisfaction, and business results.
- Results-oriented mindset with proven ability to meet targets, manage renewals, identify growth opportunities, and drive bookings while maintaining a partner-first attitude.
- Organized multi-tasker who can manage multiple partner relationships simultaneously, follow through on commitments, anticipate needs, and keep nothing from slipping through the cracks.
- Clear communicator who writes professional emails, leads productive calls and video meetings, and knows how to adjust conversations for technical users, business stakeholders, and executive audiences.
- CRM proficiency with hands-on experience in Salesforce or similar platforms—you're comfortable maintaining records, pulling reports, and using data to inform your partner strategies.
- Bilingual fluency in both English and Spanish, with the ability to confidently conduct business meetings, write professional emails, and manage partner relationships in both languages.
BONUS POINTS IF YOU HAVE
- Associate's degree or relevant certifications in business, technology, or related fields
- IT or cybersecurity industry knowledge with understanding of security awareness training concepts and challenges
- Prior customer success management experience where you've owned retention and expansion metrics
- Strong negotiation skills and experience navigating contract discussions, renewals, or pricing conversations
- Comfort working independently with minimal supervision while knowing when to escalate or collaborate
WHY YOU'LL LOVE IT HERE
Remote Flexibility: Work from anywhere in the US with the autonomy to manage your schedule while staying connected to a supportive, collaborative team.
Partner Impact: You'll directly influence partner success and play a meaningful role in protecting thousands of organizations from cybersecurity threats—work that genuinely matters.
Diverse Portfolio: Engage with a varied book of business across industries, company sizes, and use cases—no two partners are alike, keeping the role dynamic and interesting.
Earning Potential: Competitive compensation structure with the opportunity to exceed bookings targets and drive revenue growth within your portfolio.
Professional Growth: Develop deep expertise in cybersecurity, channel partnerships, and customer success while building relationships with talented colleagues across the organization who are invested in your development.
Continuous Learning: Expand your skills through product training, industry certifications, and ongoing exposure to the evolving security awareness landscape.
The compensation for this position ranges from $46,400 - $57,000 including base, bonuses, and commissions. For more details, click here http://www.knowbe4.com/careers/know-your-pay/customer-success
Application deadline: 7/25/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.
OUR FANTASTIC BENEFITS
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
See All 6 Remote Partner Success Manager Jobs
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Find JobsRemote Partner Success Manager Job Market
Who's Hiring
- Birdeye1
- KnowBe41
- Rippling1
- Tivity Health1
- Guild Garage1
Top Industries Hiring
- Insurance1
- Technology & Software1
- Healthcare & Medical Services1
What Employers Look For
The qualifications that appear most often in remote partner success manager jobs.
- 2 to 5 years of experience in partner success, channel sales, or account management
- Demonstrated ability to onboard, enable, and grow a portfolio of technology or reseller partners
- Proficiency with CRM platforms such as Salesforce to track partner activity and pipeline
- Strong cross-functional collaboration skills across sales, marketing, and product teams
- Experience developing partner enablement materials, playbooks, or training programs
- Bachelor's degree in business, marketing, communications, or a related field
Tips for Your Remote Partner Success Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote partner success manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without wading through mixed results.
Prove your async communication skills upfront
Remote partner success managers run relationships through email, Slack, and video calls, not hallway conversations. Show concrete examples of written partner updates, async check-in cadences, or documentation you've produced to manage partner relationships without in-person access.
Target remote-first companies over remote-optional ones
Remote-first SaaS and technology firms build their partner success processes around distributed work from the start. Their onboarding, tooling, and expectations are designed for remote contributors, which means a smoother ramp and clearer success metrics for you.
Highlight CRM and partner tool fluency specifically
Remote employers screen for hands-on experience with tools like Salesforce, HubSpot, or partner relationship management platforms because there's no one to shadow in a remote role. Name the specific tools you've used and what you accomplished with them.
Prepare for a remote-first interview and onboarding process
Remote partner success interviews often include written take-homes or async video responses to assess communication quality. Practice articulating partner strategy clearly in writing, and ask about onboarding structure so you know what independent ramp-up looks like before you accept an offer.
Remote Partner Success Manager Jobs: Frequently Asked Questions
How do I get a remote partner success manager job?
Remote partner success manager roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to manage partner relationships without in-person contact. Remote-first SaaS companies and distributed technology firms are the most active hirers. Highlighting async communication tools, CRM fluency, and a record of hitting partner outcomes independently will sharpen your application.
Which companies hire remote partner success managers?
Remote partner success manager roles are posted by Birdeye, KnowBe4, and Rippling and others right now, based on current remote listings on Migrate Mate as of June 2026. Remote-first software companies and distributed teams in technology, fintech, and cloud services tend to hire most consistently for this role.
Can you get a remote partner success manager job with no experience?
Yes, but remote entry-level partner success roles are harder to land because employers expect you to manage partner relationships independently from day one. Smaller remote-first SaaS companies and startups are the most open to junior candidates. Showing async communication skills, CRM familiarity, and any customer-facing or account coordination work, even from adjacent roles, opens the door.
Do you need a degree for remote partner success manager jobs?
Not always. Remote employers in this space weigh demonstrated partner or account management skills, CRM proficiency, and measurable outcomes more heavily than a specific degree. A portfolio showing how you've grown or retained partnerships, handled cross-functional coordination, or driven partner adoption remotely will carry real weight alongside or in place of a formal credential.
Which industries hire the most remote partner success managers?
Most remote partner success manager openings sit in Insurance, Technology & Software, and Healthcare & Medical Services, per current remote listings on Migrate Mate as of June 2026. These sectors hire partner success managers remotely because their partner ecosystems are global and their teams are built to operate across time zones from day one.
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