Partner Success Manager Jobs
Partner Success Manager jobs are open across SaaS, fintech, healthtech, and enterprise software, at every level from associate to director, with specializations in channel partnerships, strategic alliances, and reseller enablement. Find a role that fits from the openings below and apply directly.
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Partner Success Manager
Department: Operations | Type: Full-Time | Location: Charlotte, NC (Hybrid)
We Are a Mission-Driven Company
Sunlight Financial is a contractor-focused point of sale lender with a relentless focus on providing amazing
service and delivering a best-in-class experience to our entire ecosystem. We’re rapidly growing in every
home service vertical – Windows, Remodel, HVAC, Roofing, Fencing, and more – and need exceptional talent
to help us reach our goals.
Since inception, Sunlight has funded over $12 billion in loans with thousands of high-quality contractors
nationwide—and we’re just getting started. We’re looking for passionate, driven teammates to help scale our
growing home improvement business.
At Sunlight, we empower our teammates to make a meaningful impact. We’re looking for A players who thrive
in a fast paced, entrepreneurial environment. We're a fast-growing company which means initiatives and
strategy can evolve quickly as the business scales. We need teammates who move with that agility instead of
resisting it: people who live and breathe an ownership mentality and don't wait to be asked, who take
initiative and execute, and who step in on what needs doing even when it's not strictly "theirs."
Our salaries are competitive, our benefits are generous, and our culture is collaborative, connected, and fun.
If this sounds like you and you’d like to come build with us, we’d love to talk to you.
Learn more at www.sunlightfinancial.com.
Position Overview
Sunlight Financial is seeking a Partner Success Manager based to support our contractor network. This role is central to ensuring our contractors have a seamless experience with the loan process, resolving issues quickly, training users, and helping maintain strong working relationships between our contractors and capital providers. The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for partner success.
This role is based in our Charlotte, NC office on a hybrid schedule.
APPLICATION INSTRUCTIONS
To be considered for this position, please include the exact job title, "Partner Success Manager” in red font at the very top of your resume. Applications that do not include this requirement may not be considered.
Key Responsibilities
- Champion contractor success by providing hands-on guidance and support to contractors.
- Partner with Contractors to investigate and resolve borrower complaints in a timely and professional manner.
- Train contractors to use our platform effectively, including onboarding new users and supporting ongoing platform adoption.
- Serve as a responsive point of contact for contractor questions and support requests via phone and email.
- Ensure seamless day-to-day operations between contractors and capital providers, escalating and coordinating cross-functionally as needed.
- Monitor recurring issues or trends in contractor feedback and relay insights to internal teams to support continuous improvement. Maintain accurate records of contractor interactions, issue resolution, and complaint outcomes.
- 2+ years of experience in relationship management, account management, customer/partner success, or a related client-facing role.
- Strong verbal and written communication skills, with a professional and empathetic phone and email presence.
- Experience resolving customer or partner complaints with patience, discretion, and sound judgment.
- Comfortable learning and training others on web-based software platforms; portal or fintech experience is a plus.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Experience working in the home improvement industry.
- Experience in financial services or other contractor-facing industries is a plus.
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision benefits.
- 401(k) with company match.
- A collaborative, mission-driven team environment.
- Opportunities for professional growth within a fast-growing fintech company.
Sunlight Financial is an Equal Opportunity Employer.
Partner Success Manager
Department: Operations | Type: Full-Time | Location: Charlotte, NC (Hybrid)
We Are a Mission-Driven Company
Sunlight Financial is a contractor-focused point of sale lender with a relentless focus on providing amazing
service and delivering a best-in-class experience to our entire ecosystem. We’re rapidly growing in every
home service vertical – Windows, Remodel, HVAC, Roofing, Fencing, and more – and need exceptional talent
to help us reach our goals.
Since inception, Sunlight has funded over $12 billion in loans with thousands of high-quality contractors
nationwide—and we’re just getting started. We’re looking for passionate, driven teammates to help scale our
growing home improvement business.
At Sunlight, we empower our teammates to make a meaningful impact. We’re looking for A players who thrive
in a fast paced, entrepreneurial environment. We're a fast-growing company which means initiatives and
strategy can evolve quickly as the business scales. We need teammates who move with that agility instead of
resisting it: people who live and breathe an ownership mentality and don't wait to be asked, who take
initiative and execute, and who step in on what needs doing even when it's not strictly "theirs."
Our salaries are competitive, our benefits are generous, and our culture is collaborative, connected, and fun.
If this sounds like you and you’d like to come build with us, we’d love to talk to you.
Learn more at www.sunlightfinancial.com.
Position Overview
Sunlight Financial is seeking a Partner Success Manager based to support our contractor network. This role is central to ensuring our contractors have a seamless experience with the loan process, resolving issues quickly, training users, and helping maintain strong working relationships between our contractors and capital providers. The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for partner success.
This role is based in our Charlotte, NC office on a hybrid schedule.
APPLICATION INSTRUCTIONS
To be considered for this position, please include the exact job title, "Partner Success Manager” in red font at the very top of your resume. Applications that do not include this requirement may not be considered.
Key Responsibilities
- Champion contractor success by providing hands-on guidance and support to contractors.
- Partner with Contractors to investigate and resolve borrower complaints in a timely and professional manner.
- Train contractors to use our platform effectively, including onboarding new users and supporting ongoing platform adoption.
- Serve as a responsive point of contact for contractor questions and support requests via phone and email.
- Ensure seamless day-to-day operations between contractors and capital providers, escalating and coordinating cross-functionally as needed.
- Monitor recurring issues or trends in contractor feedback and relay insights to internal teams to support continuous improvement. Maintain accurate records of contractor interactions, issue resolution, and complaint outcomes.
- 2+ years of experience in relationship management, account management, customer/partner success, or a related client-facing role.
- Strong verbal and written communication skills, with a professional and empathetic phone and email presence.
- Experience resolving customer or partner complaints with patience, discretion, and sound judgment.
- Comfortable learning and training others on web-based software platforms; portal or fintech experience is a plus.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Experience working in the home improvement industry.
- Experience in financial services or other contractor-facing industries is a plus.
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision benefits.
- 401(k) with company match.
- A collaborative, mission-driven team environment.
- Opportunities for professional growth within a fast-growing fintech company.
Sunlight Financial is an Equal Opportunity Employer.
Top Cities Hiring Partner Success Managers
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in partner success manager jobs.
- 2 to 5 years of experience in partner success, channel sales, or account management
- Demonstrated ability to onboard, enable, and grow a portfolio of technology or reseller partners
- Proficiency with CRM platforms such as Salesforce to track partner activity and pipeline
- Strong cross-functional collaboration skills across sales, marketing, and product teams
- Experience developing partner enablement materials, playbooks, or training programs
- Bachelor's degree in business, marketing, communications, or a related field
Tips for Your Partner Success Manager Job Search
Quantify partner impact on your resume
Hiring managers want numbers: revenue influenced through partner channels, number of partners onboarded, or retention rates you improved. Generic descriptions of relationship management get skipped. Replace every vague duty with a measurable outcome tied to partner growth or activation.
Apply early to roles that fit
Migrate Mate lists partner success manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor applications to partner tier focus
Some roles manage dozens of small resellers, others own a handful of enterprise alliances. Read each job description closely for words like 'scaled,' 'high-touch,' or 'strategic' to understand the tier focus, then mirror that language directly in your resume and cover letter.
Prepare a partner onboarding case study
Interviewers frequently ask you to walk through how you ramped a new partner from zero to productive. Prepare one concrete example with a clear timeline, the blockers you removed, and the outcome. Vague answers about 'building relationships' won't close the loop.
Negotiate on quota and resource access
When an offer arrives, push beyond base pay. Ask how quota is set for the partner book, whether you inherit active partners or build from scratch, and what internal resources, co-marketing budget, or sales support you can access. These factors shape your ability to hit targets.
Follow up with a partner enablement insight
After your final interview, send a follow-up note that references a specific enablement gap or partner segment opportunity you discussed. It signals you were listening and already thinking like someone in the seat, which separates you from candidates who send a generic thank-you.
Partner Success Manager Jobs: Frequently Asked Questions
Which companies are hiring the most partner success managers?
The companies hiring the most partner success managers right now include Intuit, Tutored by Teachers, and Amazon Web Services, with the largest share of openings in California, New York, and Georgia, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently drive the highest volume of these openings.
How many partner success manager jobs are remote?
About 91% of partner success manager openings are fully remote or hybrid as of November 2026, reflecting the relationship-driven but digitally manageable nature of the work. Roles focused on scaled or mid-market partner tiers tend to be the most remote-friendly, while enterprise alliance positions more often require some on-site or travel presence.
How do you become a partner success manager?
Start in an adjacent role such as account management, channel sales, or customer success to build relationship and revenue skills. Move into a partner-facing position, even a coordinator or associate title, to gain direct enablement and onboarding experience. Build familiarity with CRM tools and co-selling motions, then target partner success manager roles at companies with established partner programs where your experience maps directly to their partner tier.
Can you get hired as a partner success manager with little experience?
Yes, especially at companies building out their partner programs from an early stage. Emphasize transferable skills from customer success, inside sales, or project management, and show that you understand how partner channels drive revenue differently than direct sales. A concrete example of cross-functional collaboration or a situation where you enabled an external stakeholder to succeed will carry more weight than years of experience alone.
What does the partner success manager interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your partner or account history, and at least one structured interview where you walk through a specific partner ramp or retention scenario. Final rounds often involve a panel with sales, marketing, or channel leadership. Some companies add a short presentation or written exercise asking you to outline a partner enablement plan for a hypothetical partner type.
Where can I find and apply to partner success manager jobs?
You can find and apply to partner success manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level and specialization, then apply directly to each listing. The openings on this page are updated regularly, so checking back often gives you access to new postings as they go live.
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