Remote Customer Enablement Manager Jobs
Remote customer enablement manager jobs are open across the U.S. in SaaS, enterprise software, and technology services, at remote-first companies and distributed teams building out post-sales and customer success functions. Roles range from individual contributor positions to senior managers leading enablement programs across global customer-facing teams. Employers hiring remotely right now include Pella, IonQ, and MURAL. See the openings below and apply to the ones that match your experience.
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Showing 4 of 14+ Remote Customer Enablement Manager jobs
Join Points of Light and Change the World
As the world’s largest organization dedicated to increasing volunteer service, Points of Light engages more than 3.8 million volunteers across 32 countries.
Cast from the vision of one thousand points of light shared by its founder, President George H.W. Bush, in his 1989 inaugural address, Points of Light was founded in 1990 as an independent, nonpartisan, nonprofit organization to encourage and empower the spirit of service. The organization extends President Bush’s vision that “any definition of a successful life must include serving others.” Today, Points of Light continues to transcend politics and borders to inspire millions of individuals worldwide to take action.
Join Us: Be part of a movement that changes lives and communities. Please read the position description below. For more information, visit pointsoflight.org.
Salary: $55,000 - $60,000
Reports to: Senior Director, Salesforce Platform and Governance
Department: Office of the Chief Operating Officer
Primary clients: Corporate Programs + Nonprofit and Impact Programs
Location: Points of Light is a remote-first organization. Any U.S. location in the Eastern or Central time zone in a market with a major airport. Atlanta, GA preferred.
Position Summary:
The Manager, Customer Relationship Management (CRM) and Program Enablement, serves as the embedded Salesforce and operations partner for Corporate Programs and Nonprofit and Impact Programs. The role gathers program requirements, supports approved Salesforce workflows; maintains program data and reporting; provides role-based training and user support; and coordinates assigned meetings, operational handoffs, Corporate Service Council contracts/reporting and other program enablement support as needed. Additional requests within these areas will be scoped and prioritized with the Senior Director alongside ongoing responsibilities.
This role translates operational needs into practical Salesforce and process improvements, maintains reliable data and documentation, and helps ensure consistent execution across both client teams.
Position Functions and Responsibilities Include:
Program and Team Operations
- Coordinate assigned Corporate Programs, Nonprofit and Impact Programs, and cross-functional meetings, including scheduling, materials, decision and action tracking, and follow-through.
- Maintain related standard operating procedures, documentation and SharePoint resources.
- Manage routine operational handoffs through agreed workflows and provide Finance with complete and timely program information needed for invoicing and revenue recognition. Finance retains responsibility for accounting decisions.
- Prepare CSC membership contracts using approved templates; coordinate the supporting documentation and handoffs required for approval, signature, invoicing and revenue recognition; and provide related CSC reporting and operational support as needed.
CRM and Program Enablement
- Translate Corporate Programs and Nonprofit and Impact Programs needs into clear Salesforce requirements and support the rollout and adoption of approved workflows in partnership with the Senior Director, Salesforce Platform & Governance.
- Maintain Corporate Programs and Nonprofit and Impact Programs data quality, reports and dashboards; develop reports as needed; monitor adoption and data completeness.
Training Adoption and Client Support
- Provide role-based Salesforce training to Programs teams and monitor adoption, data completeness and consistent use of agreed processes.
- Serve as the primary business-facing CRM resource for Corporate Programs earned-income users, providing day-to-day process support and troubleshooting, and preparing relevant program data to inform sales conversations.
Continous Improvement and Platform Partnership
- Work with supervisor and Enterprise Operations Group leadership to assess program enablement requests and recommend priorities based on impact, feasibility, client needs and approved enterprise priorities; document clear requirements and acceptance criteria.
- Partner with the Senior Director, Salesforce Platform & Governance on configuration, integrations, releases, testing and technical implementation.
- Test and validate system changes with affected users before adoption and maintain process documentation and role-based guidance.
- As assigned, serve as project manager for time-bound cross-functional Tiger Teams with a defined purpose, executive sponsor, scope, capacity plan and end date.
- Support additional CRM and program operations requests and contribute to projects, with scope and priority agreed with the Senior Director alongside existing responsibilities.
Other
- If Atlanta-based, onsite Points of Light office support, as needed.
Core Knowledge, Skills and Abilities:
- Strong Salesforce or comparable CRM skills, including data stewardship, reporting and user support.
- Ability to translate business needs into clear process and system requirements.
- Excellent project coordination, meeting facilitation, documentation and follow-through skills.
- Proficient in maintaining accurate program and contract-support records across multiple stakeholders.
- Proven analytical and problem-solving skills with a practical continuous-improvement mindset.
- Clear written and verbal communication skills for technical and non-technical audiences.
- Ability to manage competing priorities and escalate risks or unclear ownership appropriately.
- Service-oriented judgment while maintaining process and data standards.
Requirements:
- 3-5 years of experience in CRM enablement, program operations, project coordination, database management, or a related field.
- Experience using Salesforce or a comparable CRM; experience building reports or dashboards preferred.
- Experience coordinating cross-functional workflows, meetings and documentation.
- Strong proficiency in Microsoft Office and SharePoint.
- Ability to create a welcoming work environment for all.
Culture and Values: Points of Light has a 35-year plus history that it seeks to honor, while looking toward the future as an innovative thought leader in the social sector. We have a fast-paced, collaborative environment. Our organization values innovation, dedication, teamwork and respectfulness. We enjoy thinking big, but also working hard to deliver our best work. Our team is solution-oriented, looking for someone who is always ready to deliver on ways to solve challenges, internally and with external partners.
What We Offer: Competitive compensation and excellent benefits including a robust PTO program: 18 days of PTO (increases to 20 days after three years of service) and 10 holidays; plus, we are closed December 25-January 1. Medical, dental and vision benefits offered, free life insurance, along with long-term and short-term disability, a 403(b) program with employer match, parental leave and one day of volunteer time off per month.
Join Points of Light and Change the World
As the world’s largest organization dedicated to increasing volunteer service, Points of Light engages more than 3.8 million volunteers across 32 countries.
Cast from the vision of one thousand points of light shared by its founder, President George H.W. Bush, in his 1989 inaugural address, Points of Light was founded in 1990 as an independent, nonpartisan, nonprofit organization to encourage and empower the spirit of service. The organization extends President Bush’s vision that “any definition of a successful life must include serving others.” Today, Points of Light continues to transcend politics and borders to inspire millions of individuals worldwide to take action.
Join Us: Be part of a movement that changes lives and communities. Please read the position description below. For more information, visit pointsoflight.org.
Salary: $55,000 - $60,000
Reports to: Senior Director, Salesforce Platform and Governance
Department: Office of the Chief Operating Officer
Primary clients: Corporate Programs + Nonprofit and Impact Programs
Location: Points of Light is a remote-first organization. Any U.S. location in the Eastern or Central time zone in a market with a major airport. Atlanta, GA preferred.
Position Summary:
The Manager, Customer Relationship Management (CRM) and Program Enablement, serves as the embedded Salesforce and operations partner for Corporate Programs and Nonprofit and Impact Programs. The role gathers program requirements, supports approved Salesforce workflows; maintains program data and reporting; provides role-based training and user support; and coordinates assigned meetings, operational handoffs, Corporate Service Council contracts/reporting and other program enablement support as needed. Additional requests within these areas will be scoped and prioritized with the Senior Director alongside ongoing responsibilities.
This role translates operational needs into practical Salesforce and process improvements, maintains reliable data and documentation, and helps ensure consistent execution across both client teams.
Position Functions and Responsibilities Include:
Program and Team Operations
- Coordinate assigned Corporate Programs, Nonprofit and Impact Programs, and cross-functional meetings, including scheduling, materials, decision and action tracking, and follow-through.
- Maintain related standard operating procedures, documentation and SharePoint resources.
- Manage routine operational handoffs through agreed workflows and provide Finance with complete and timely program information needed for invoicing and revenue recognition. Finance retains responsibility for accounting decisions.
- Prepare CSC membership contracts using approved templates; coordinate the supporting documentation and handoffs required for approval, signature, invoicing and revenue recognition; and provide related CSC reporting and operational support as needed.
CRM and Program Enablement
- Translate Corporate Programs and Nonprofit and Impact Programs needs into clear Salesforce requirements and support the rollout and adoption of approved workflows in partnership with the Senior Director, Salesforce Platform & Governance.
- Maintain Corporate Programs and Nonprofit and Impact Programs data quality, reports and dashboards; develop reports as needed; monitor adoption and data completeness.
Training Adoption and Client Support
- Provide role-based Salesforce training to Programs teams and monitor adoption, data completeness and consistent use of agreed processes.
- Serve as the primary business-facing CRM resource for Corporate Programs earned-income users, providing day-to-day process support and troubleshooting, and preparing relevant program data to inform sales conversations.
Continous Improvement and Platform Partnership
- Work with supervisor and Enterprise Operations Group leadership to assess program enablement requests and recommend priorities based on impact, feasibility, client needs and approved enterprise priorities; document clear requirements and acceptance criteria.
- Partner with the Senior Director, Salesforce Platform & Governance on configuration, integrations, releases, testing and technical implementation.
- Test and validate system changes with affected users before adoption and maintain process documentation and role-based guidance.
- As assigned, serve as project manager for time-bound cross-functional Tiger Teams with a defined purpose, executive sponsor, scope, capacity plan and end date.
- Support additional CRM and program operations requests and contribute to projects, with scope and priority agreed with the Senior Director alongside existing responsibilities.
Other
- If Atlanta-based, onsite Points of Light office support, as needed.
Core Knowledge, Skills and Abilities:
- Strong Salesforce or comparable CRM skills, including data stewardship, reporting and user support.
- Ability to translate business needs into clear process and system requirements.
- Excellent project coordination, meeting facilitation, documentation and follow-through skills.
- Proficient in maintaining accurate program and contract-support records across multiple stakeholders.
- Proven analytical and problem-solving skills with a practical continuous-improvement mindset.
- Clear written and verbal communication skills for technical and non-technical audiences.
- Ability to manage competing priorities and escalate risks or unclear ownership appropriately.
- Service-oriented judgment while maintaining process and data standards.
Requirements:
- 3-5 years of experience in CRM enablement, program operations, project coordination, database management, or a related field.
- Experience using Salesforce or a comparable CRM; experience building reports or dashboards preferred.
- Experience coordinating cross-functional workflows, meetings and documentation.
- Strong proficiency in Microsoft Office and SharePoint.
- Ability to create a welcoming work environment for all.
Culture and Values: Points of Light has a 35-year plus history that it seeks to honor, while looking toward the future as an innovative thought leader in the social sector. We have a fast-paced, collaborative environment. Our organization values innovation, dedication, teamwork and respectfulness. We enjoy thinking big, but also working hard to deliver our best work. Our team is solution-oriented, looking for someone who is always ready to deliver on ways to solve challenges, internally and with external partners.
What We Offer: Competitive compensation and excellent benefits including a robust PTO program: 18 days of PTO (increases to 20 days after three years of service) and 10 holidays; plus, we are closed December 25-January 1. Medical, dental and vision benefits offered, free life insurance, along with long-term and short-term disability, a 403(b) program with employer match, parental leave and one day of volunteer time off per month.
See All 14 Remote Customer Enablement Manager Jobs
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Find JobsRemote Customer Enablement Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
What Employers Look For
The qualifications that appear most often in remote customer enablement manager jobs.
- 3-5 years of experience in customer success, enablement, or training roles
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Demonstrated ability to design and deliver onboarding programs for B2B software customers
- Experience creating enablement content including playbooks, LMS courses, and knowledge bases
- Strong project management skills with the ability to manage multiple cross-functional programs
- Bachelor's degree in business, communications, education, or a related field
Tips for Your Remote Customer Enablement Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer enablement manager openings from across the U.S. in one place. Check it regularly and apply directly to roles that match your experience level and industry background before postings fill.
Prove your async communication upfront
Remote customer enablement managers spend most of their day communicating through written docs, recorded walkthroughs, and structured Slack or email threads. Include writing samples, enablement playbooks, or recorded training sessions in your application materials to show you can operate without real-time context.
Show your enablement tools fluency clearly
Remote employers look for hands-on experience with platforms like Gainsight, Totango, Seismic, Highspot, or LMS tools such as Docebo and Lessonly. Name the specific tools you have used and describe what you built or managed in them, not just that you know them.
Prepare for async remote interview stages
Many remote-first companies use asynchronous video interviews or take-home enablement projects as screening steps. Practice delivering a structured enablement walkthrough on video and have a sample onboarding or training framework ready to adapt for a role-specific prompt.
Remote Customer Enablement Manager Jobs: Frequently Asked Questions
How do I get a remote customer enablement manager job?
Target remote-first SaaS and technology companies, where customer enablement roles are built around distributed teams from the start. Remote employers screen hard for self-direction, clear async written communication, and the ability to build training programs and enablement content without daily in-person collaboration. Candidates who can show documented results from previous enablement work, such as reduced time-to-value or improved customer adoption metrics, stand out most.
Which companies hire remote customer enablement managers?
Remote customer enablement manager roles are posted by Pella, IonQ, and MURAL and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first software companies, cloud platform providers, and enterprise technology firms that operate with distributed customer success and post-sales teams.
Can you get a remote customer enablement manager job with no experience?
Yes, but remote entry-level roles in customer enablement are harder to land because employers expect you to ramp independently with minimal hand-holding. Early paths in include customer success associate roles at remote-first startups, internal training or onboarding coordinator positions, and instructional design work. Showing a portfolio of enablement content you have built, even from volunteer or freelance work, opens more doors than a resume alone.
Do you need a degree for remote customer enablement manager jobs?
Not always. Remote employers in SaaS and technology weight demonstrated enablement skills, measurable customer outcomes, and familiarity with learning management systems and customer success platforms heavily alongside or instead of formal credentials. A degree in business, communications, or instructional design helps, but candidates who can show a clear history of improving customer adoption or building scalable training programs are competitive without one.
Which industries hire the most remote customer enablement managers?
The sectors hiring the most remote customer enablement managers are Technology & Software and Manufacturing, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed customer-facing teams and need enablement managers who can build and deliver programs asynchronously across time zones.
See All 14 Remote Customer Enablement Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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