Customer Engagement Specialist Jobs in Alabama

INTRODUCTION

As a global leader in Stainless Steel, we're seeking a dynamic Customer Solutions Specialist (Multiple Levels – Specialist & Senior Specialist) and join our Commercial team.

Location: Remote / Willingness to travel extensively (~70%).

Outokumpu is the global leader in sustainable stainless steel. We employ some 9,000 professionals in more than 30 countries who set the gold standard for innovation. The Americas is headquartered in Calvert, Mobile County, Alabama; home to one of the most technically advanced integrated stainless-steel mill in the United States. The Americas’ footprint also expands to San Luis Potosi, Mexico, which is the only stainless steel cold rolling mill plus service center in the country. Additionally, Outokumpu business area Americas has a commercial office in Brazil.

In these roles, you will serve as a critical technical liaison across the stainless-steel supply chain—supporting customers, resolving material issues, and ensuring product performance. You will work cross-functionally with Sales, Quality, Mills, and Operations teams to diagnose challenges, drive root-cause analysis, and deliver effective, customer-focused solutions. The Senior role will additionally lead complex investigations, influence corrective actions, and provide advanced technical expertise across high-impact customer situations.

BASIC QUALIFICATIONS

• Bachelor’s degree preferred (Engineering or related field strongly preferred); High School Diploma or GED required.
• Customer Solutions Specialist: Minimum 5 years of experience in the stainless-steel industry.
• Senior Customer Solutions Specialist: 7–10+ years of relevant industry experience with deep technical expertise.
• Strong knowledge of stainless-steel manufacturing processes, including cold rolling, hot rolling, and finishing operations.
• Experience working in a manufacturing, service center, or industrial environment.
• Proficiency in Microsoft Office and ERP systems (SAP, AS400, PRIME preferred).
• Willingness to travel extensively (~70%).
• Bilingual (English/Spanish) is a plus.

Responsibilities

Customer Solutions Specialist:

• Diagnose and resolve product quality issues, identifying root causes and implementing solutions.
• Provide direct technical support to customers and support claims resolution.
• Inspect materials, review lab results, and coordinate with internal teams to ensure issue closure.
• Collaborate cross-functionally to support day-to-day customer needs.

Senior Customer Solutions Specialist:

• Lead complex, high-impact customer issues, driving deep root-cause analysis and long-term corrective actions.
• Act as the technical escalation point for critical customers and situations.
• Influence cross-functional teams and mill partners to implement sustainable solutions.
• Drive continuous improvement initiatives and mentor junior team members.

COMPETENCIES AND SKILLS

• Strong technical and analytical problem-solving skills with a focus on root-cause investigation.
• Customer-focused mindset with strong relationship-building abilities.
• Excellent communication, presentation, and negotiation skills.
• Ability to work cross-functionally and influence internal and external stakeholders.
• Proactive, solution-oriented mindset with the ability to manage multiple priorities.
• Advanced expertise and leadership in technical problem-solving (Senior level).

SALARY

Salary: USD 79,200-115,500.

WHAT WE OFFER

• 10 paid observed holidays plus 2 additional floating holidays to use at your discretion. 80 hours of paid time off annually, prorated based on hire date.
• 401(k) retirement plan with a 100% company match on the first 6% of your contributions.
• Medical coverage with HDHP and PPO plan options featuring affordable premiums and deductibles.
• Employer HSA contribution of $1,000 (individual) or $2,000 (family) for team members enrolled in the HDHP plan.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Dental and Vision coverage.
• Employer paid Short Term and Long Term Disability Insurance.
• Employer paid Group Life and AD&D insurance equal to 2½ times annual salary, with optional Supplemental Life and AD&D coverage.
• Voluntary benefits, including Aflac supplemental plans, Aura Identity and Fraud protection, and Legal Insurance.
• Employer paid wellness programs, including Calm Health, Hinge Health, and Lark.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

If you need an accommodation to complete any part of the application process due to a disability or medical condition, you may call 251-281-3631 or email humanresources.sl-usa@outokumpu.com.