Customer Engagement Specialist Jobs
Customer Engagement Specialist jobs are open across retail, SaaS, financial services, healthcare, and telecommunications, from entry-level associate to senior and manager roles, with specializations in lifecycle marketing, customer success, and omnichannel support. Find a role that fits from the openings below and apply directly.
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Showing 5 of 40+ Customer Engagement Specialist jobs
INTRODUCTION
This position reports to the Mandan, North Dakota, office. Candidates need to be local to the Mandan area and have the ability to work on-site during the week. A hybrid office/work-from-home schedule is a possibility after training. The work schedule will be discussed during the interview process.
We are unable to accommodate candidates requesting remote work for this opening.
PRIMARY RESPONSIBILITIES
NISC is ranked in ComputerWorld’s Best Places to Work survey for 20 consecutive years and we are looking for a qualified individual to join our Broadband area on our Customer Engagement Support team. Become part of a team that is responsible for providing exceptional customer service via the telephone and e-mail, while supporting NISC Member/Customers in their use of NISC’s applications. This team member will assist customers in all aspects of application support including troubleshooting, training, and on-going support for NISC’s payments, SmartHub, and Multi-Channel Messenger solutions.
ESSENTIAL FUNCTIONS
- Provides superior customer support to internal and external customers in all encounters.
- Assist Member/Customers in all aspects of application support for NISC developed suite of products related to payments, SmartHub, and Multi-Channel Messenger.
- Prepares Change Requests (CRs) and follow-up to resolution.
- Performs research of difficult application problems, resolves issues for Member/Customers who are using and recommends changes or enhancements as directed.
- Facilitate and follow up with Member/Customers on difficult requests and procedures.
- Assists with mass communications to Member/Customers.
- Assists with software release process.
- Gather, maintains and audits Member information in the configuration database.
- Utilizes all support tools as directed.
- Conveys customer feedback to product development staff as appropriate.
- Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
- Provides after hours support.
- May develop and deliver training to co-workers as assigned.
- May perform training or deliver remote application training to Member/Customers via remote learning tools.
- May prepare materials and deliver Member information Conference (MIC) sessions.
- May be called upon to assist in other support areas.
- May be called upon to participate on design teams regarding application enhancements.
- May be called upon to participate in testing of new product development or enhancements.
- Travel as necessary to meet the goals and objectives of this position.
- Other duties as assigned.
DESIRED JOB EXPERIENCE
- Generally requires 3-5 years of product usage or support experience either at NISC or similar related experience.
- Basic knowledge of NISC's products’ features and functionality.
- Basic knowledge of Project Management processes and theory.
- Basic knowledge of Service Level Management (SLM) best practices.
- Basic knowledge of the Utility or Telecom industry a plus.
- Familiarity with other integrated applications and services.
IMPORTANT SKILLS
- Excellent verbal and written interpersonal and communication skills.
- Excellent presentation and training skills.
- Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
- Excellent research and problem solving skills with a strong attention to detail.
- Strong PC skills.
- Ability to effectively lead, influence and teach others.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to work independently, as well as in a team environment.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Commitment to NISC’s Statement of Shared Values.
DESIRED EDUCATION
Bachelor's degree in a business-related field or equivalent experience.
INTRODUCTION
This position reports to the Mandan, North Dakota, office. Candidates need to be local to the Mandan area and have the ability to work on-site during the week. A hybrid office/work-from-home schedule is a possibility after training. The work schedule will be discussed during the interview process.
We are unable to accommodate candidates requesting remote work for this opening.
PRIMARY RESPONSIBILITIES
NISC is ranked in ComputerWorld’s Best Places to Work survey for 20 consecutive years and we are looking for a qualified individual to join our Broadband area on our Customer Engagement Support team. Become part of a team that is responsible for providing exceptional customer service via the telephone and e-mail, while supporting NISC Member/Customers in their use of NISC’s applications. This team member will assist customers in all aspects of application support including troubleshooting, training, and on-going support for NISC’s payments, SmartHub, and Multi-Channel Messenger solutions.
ESSENTIAL FUNCTIONS
- Provides superior customer support to internal and external customers in all encounters.
- Assist Member/Customers in all aspects of application support for NISC developed suite of products related to payments, SmartHub, and Multi-Channel Messenger.
- Prepares Change Requests (CRs) and follow-up to resolution.
- Performs research of difficult application problems, resolves issues for Member/Customers who are using and recommends changes or enhancements as directed.
- Facilitate and follow up with Member/Customers on difficult requests and procedures.
- Assists with mass communications to Member/Customers.
- Assists with software release process.
- Gather, maintains and audits Member information in the configuration database.
- Utilizes all support tools as directed.
- Conveys customer feedback to product development staff as appropriate.
- Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
- Provides after hours support.
- May develop and deliver training to co-workers as assigned.
- May perform training or deliver remote application training to Member/Customers via remote learning tools.
- May prepare materials and deliver Member information Conference (MIC) sessions.
- May be called upon to assist in other support areas.
- May be called upon to participate on design teams regarding application enhancements.
- May be called upon to participate in testing of new product development or enhancements.
- Travel as necessary to meet the goals and objectives of this position.
- Other duties as assigned.
DESIRED JOB EXPERIENCE
- Generally requires 3-5 years of product usage or support experience either at NISC or similar related experience.
- Basic knowledge of NISC's products’ features and functionality.
- Basic knowledge of Project Management processes and theory.
- Basic knowledge of Service Level Management (SLM) best practices.
- Basic knowledge of the Utility or Telecom industry a plus.
- Familiarity with other integrated applications and services.
IMPORTANT SKILLS
- Excellent verbal and written interpersonal and communication skills.
- Excellent presentation and training skills.
- Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
- Excellent research and problem solving skills with a strong attention to detail.
- Strong PC skills.
- Ability to effectively lead, influence and teach others.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to work independently, as well as in a team environment.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Commitment to NISC’s Statement of Shared Values.
DESIRED EDUCATION
Bachelor's degree in a business-related field or equivalent experience.
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Find JobsCustomer Engagement Specialist Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Molina Healthcare8
- DaVita7
- Alignment Healthcare3
- Chewy2
- Emory Healthcare2
Top Industries Hiring
- Healthcare & Medical Services21
- Insurance5
- Retail3
- Technology & Software3
- Construction & Real Estate2
What Employers Look For
The qualifications that appear most often in customer engagement specialist jobs.
- Proven experience managing customer relationships across digital and voice channels
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Strong written and verbal communication skills for customer-facing interactions
- Ability to analyze engagement data and report on retention and satisfaction metrics
- Experience developing or executing email, in-app, or lifecycle messaging campaigns
- Bachelor's degree in business, marketing, communications, or a related field preferred
Tips for Your Customer Engagement Specialist Job Search
Quantify retention and satisfaction outcomes
Customer engagement specialist resumes live or die on metrics. Replace vague phrases like 'improved customer experience' with specific outcomes: churn reduction, Net Promoter Score improvement, or first-contact resolution rates. Hiring managers want proof your engagement strategies moved numbers.
Highlight your CRM and outreach tool stack
Job listings for this role almost always filter by tool proficiency. Call out your hands-on experience with platforms like Salesforce, HubSpot, Zendesk, or Intercom in a dedicated skills section so your resume clears automated screening before a recruiter ever reads it.
Target openings by engagement channel focus
Some customer engagement specialist roles center on email and lifecycle campaigns, others on live chat and phone, and others on community management. Read listings carefully and tailor your application to match the channel mix the employer emphasizes, not just the job title.
Apply early to roles that fit
Migrate Mate lists customer engagement specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a scenario-based interview answer bank
Interviewers for this role rely heavily on behavioral questions about de-escalation, proactive outreach, and cross-functional collaboration. Build a bank of four or five real scenarios covering a difficult customer interaction, a retention win, and a process improvement you drove, before your first interview.
Negotiate scope before negotiating anything else
Before discussing compensation, clarify whether the role owns strategy, execution, or both, and what success looks like at 90 days. Knowing the role's actual scope helps you assess the offer accurately and frame a counteroffer around the value you'll deliver.
Customer Engagement Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer engagement specialists?
The companies hiring the most customer engagement specialists right now include Molina Healthcare, DaVita, and Alignment Healthcare, with the largest share of openings in Georgia, California, and Florida, based on current listings on Migrate Mate as of June 2026. Demand is particularly concentrated in industries with high customer volume and subscription-based business models.
How many customer engagement specialist jobs are remote?
About 43% of customer engagement specialist openings are fully remote or hybrid as of June 2026, reflecting the role's strong fit for digital-first work environments. Sub-areas most likely to offer remote flexibility include lifecycle email management, in-app messaging strategy, and customer success coordination, while roles with a live chat or phone-support component more often require an on-site or hybrid arrangement.
How do you become a customer engagement specialist?
Start by building hands-on experience in a customer-facing role such as customer support, inside sales, or community management, where you can develop communication and problem-solving skills. From there, learn at least one major CRM platform and familiarize yourself with email and lifecycle marketing tools. Building a portfolio of retention or satisfaction outcomes, even from volunteer or freelance projects, strengthens your candidacy significantly before you apply to specialist roles.
Can you get a customer engagement specialist job with little experience?
Yes, entry-level customer engagement specialist roles exist and often prioritize attitude, communication ability, and basic CRM familiarity over years of experience. Candidates with a background in retail, hospitality, or customer support have directly transferable skills. Highlighting any experience managing customer complaints, driving repeat purchases, or improving satisfaction scores, even in a non-specialist role, makes a strong case for hiring managers evaluating junior candidates.
What does the customer engagement specialist interview process look like?
Most hiring processes include an initial phone screen focused on your background and communication style, followed by a skills-based interview covering your experience with CRM tools and customer-facing scenarios. Many employers add a practical exercise such as drafting a customer outreach email or walking through how you would handle a disengaged account. Final rounds typically involve a panel or hiring manager conversation about strategy, metrics, and cultural fit.
Where can I find and apply to customer engagement specialist jobs?
You can find and apply to customer engagement specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and preferred location, then apply directly to each listing. The openings are updated regularly, so checking back often gives you the best chance of catching newly posted positions before application volume rises.
See All 40+ Customer Engagement Specialist Jobs
Jump back to the full list of openings and apply to any customer engagement specialist role that fits.
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