Customer Engagement Specialist Jobs
Customer Engagement Specialist jobs are open across retail, SaaS, financial services, healthcare, and telecommunications, from entry-level associate to senior and manager roles, with specializations in customer success, loyalty programs, and omnichannel support. Find a role that fits below and apply directly.
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Showing 5 of 116+ Customer Engagement Specialist jobs
Real Conversations. Real Growth. Real Fun.
Mediocre customer experiences. Mediocre hiring processes. Somehow both became the norm. We refuse to be complacent in that. When you apply here, no bots, no ghosting, no black hole. Every application gets reviewed by a real Thrasher employee. If we're serious about redefining this industry, it starts with how we treat the people who want to join it. Refreshing, isn't it?
Unified, relentless, and actually having fun while crushing goals, that's rare these days. It's what we've built here. Every call starts with a homeowner who already reached out to us, never a stranger you're cold-calling off a list. You're never solving anything alone either, this team wins together. And this seat is a launchpad. Our Customer Engagement team has grown into accounting, HR, marketing, inside sales, project management, and more. If you're looking for a team that'll invest in you the way you invest in them, you've found it.
Compensation: $20/hour
Job Duties: How You Win Everyday
- Connect. Take inbound calls and make outbound calls to help homeowners schedule a free appointment with one of our experts. Every call starts warm, these homeowners have asked for our help.
- Convert. Turn leads into scheduled appointments, and keep those appointments on the books.
- Collaborate. Win together. Back each other up. That's the standard.
Qualifications: What You Offer
- Must be at least 18
- Pre-employment screening includes, but isn't limited to, a felony/misdemeanor background check
- Minimum of 1-2 years of customer service experience
- A history of reliable and consistent job longevity
Benefits: What We Offer
- Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
- 401(K) Retirement Savings up to a 5% match
- Employer paid life insurance in the amount of $50,000
- Comprehensive paid training
- Career growth and development
Most jobs hand you a headset and a script. This one hands you a team. Apply.
Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.
Real Conversations. Real Growth. Real Fun.
Mediocre customer experiences. Mediocre hiring processes. Somehow both became the norm. We refuse to be complacent in that. When you apply here, no bots, no ghosting, no black hole. Every application gets reviewed by a real Thrasher employee. If we're serious about redefining this industry, it starts with how we treat the people who want to join it. Refreshing, isn't it?
Unified, relentless, and actually having fun while crushing goals, that's rare these days. It's what we've built here. Every call starts with a homeowner who already reached out to us, never a stranger you're cold-calling off a list. You're never solving anything alone either, this team wins together. And this seat is a launchpad. Our Customer Engagement team has grown into accounting, HR, marketing, inside sales, project management, and more. If you're looking for a team that'll invest in you the way you invest in them, you've found it.
Compensation: $20/hour
Job Duties: How You Win Everyday
- Connect. Take inbound calls and make outbound calls to help homeowners schedule a free appointment with one of our experts. Every call starts warm, these homeowners have asked for our help.
- Convert. Turn leads into scheduled appointments, and keep those appointments on the books.
- Collaborate. Win together. Back each other up. That's the standard.
Qualifications: What You Offer
- Must be at least 18
- Pre-employment screening includes, but isn't limited to, a felony/misdemeanor background check
- Minimum of 1-2 years of customer service experience
- A history of reliable and consistent job longevity
Benefits: What We Offer
- Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
- 401(K) Retirement Savings up to a 5% match
- Employer paid life insurance in the amount of $50,000
- Comprehensive paid training
- Career growth and development
Most jobs hand you a headset and a script. This one hands you a team. Apply.
Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.
Customer Engagement Specialist Jobs by Experience Level
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Find JobsCustomer Engagement Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Retail
- Healthcare & Medical Services
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in customer engagement specialist jobs.
- 1-3 years of customer-facing experience in support, success, or account management
- Proficiency with CRM software such as Salesforce or HubSpot
- Strong written and verbal communication skills across email, chat, and phone
- Experience resolving customer complaints and de-escalating difficult interactions
- Familiarity with customer satisfaction metrics including NPS and CSAT
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Customer Engagement Specialist Job Search
Quantify retention and satisfaction outcomes
Hiring managers for customer engagement specialist roles want numbers, not vague claims. Pull your customer satisfaction scores, retention rates, or upsell conversion figures from past roles and build them into your resume bullet points so results are immediately visible.
Tailor your resume to each vertical
A customer engagement specialist at a SaaS company handles onboarding flows and churn prevention differently than one at a retail brand managing loyalty programs. Reframe your experience in the language of the industry you're targeting so your resume reads as a natural fit.
Highlight CRM and support platform proficiency
Most job listings for this role name specific tools. If you've worked with CRM software or customer support platforms, list them explicitly in a skills section. Applicant tracking systems filter on these terms before a human ever reads your resume.
Apply early to roles that fit
Migrate Mate lists customer engagement specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a customer scenario for interviews
Interviewers almost always ask you to walk through a difficult customer interaction. Prepare two or three concrete examples from your history that show how you diagnosed the issue, communicated clearly, and resolved it in a way that retained or deepened the relationship.
Negotiate using scope, not just base pay
When you receive an offer, ask about the customer portfolio size, escalation responsibilities, and performance review cadence before accepting. These details shape your day-to-day workload and your path to promotion more than the starting title alone.
Customer Engagement Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer engagement specialists?
KLA, Top Home Improvements, and Ryerson are hiring the most customer engagement specialists right now, with openings concentrated in California, Texas, and Pennsylvania, based on current listings on Migrate Mate as of August 2026. Industries driving the most hiring include telecommunications, financial services, and subscription-based software companies.
How many customer engagement specialist jobs are remote?
About 49% of customer engagement specialist openings are fully remote or hybrid as of August 2026, reflecting the role's strong fit with digital communication tools. Sub-specializations focused on email campaigns, customer success management, and chat-based support tend to carry the highest share of remote-eligible positions.
How do you become a customer engagement specialist?
Start by building experience in a customer-facing role, such as support, retail, or inside sales, where you develop communication and problem-solving skills. From there, learn CRM software on the job or through self-guided practice, build familiarity with customer satisfaction metrics, and move into a specialist title by demonstrating ownership of customer relationships and measurable retention outcomes.
Can I get hired as a customer engagement specialist with little experience?
Yes, entry-level customer engagement specialist roles exist, particularly in retail, e-commerce, and SaaS companies with high-volume customer bases. Employers in these segments often prioritize strong communication skills and a customer-first attitude over years of experience. Highlighting any direct customer interaction from part-time work, internships, or volunteer roles strengthens an application at this level.
What does the customer engagement specialist interview process look like?
Most processes include an initial phone screen with a recruiter, followed by a structured interview with a hiring manager that focuses on behavioral questions about past customer interactions. Many employers add a practical component, such as a written scenario where you respond to a difficult customer situation or a role-play exercise, before a final interview with a team lead or department head.
Where can I find and apply to customer engagement specialist jobs?
You can find and apply to customer engagement specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience and location preferences, then apply directly to each listing from the page.
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