Senior Level Customer Engagement Specialist Jobs

INTRODUCTION

The application window will be open until at least July 30, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA.

ABOUT THE JOB

This role offers a unique opportunity to operate at the intersection of immediate, high-visibility executive execution and long-term regional customer strategy. You will serve as a key bridge between global strategy evolution and regional execution, ensuring that strategic priorities translate into tangible business impact and long-term customer success. You will lead the external engagement strategy and day-to-day execution for Regional Leader(s) interacting with critical external counterparts. You will act as a strategic advisor, managing executive-level customer touch-points, shaping high-profile briefings, and quarterbacking critical account escalations across the organization. You will also use these executive touch-points and data-driven insights to architect the region's broader customer growth and adoption plans. You will design, scale, and lead strategic programs that accelerate customer adoption (such as AI and Gemini activation). This role is a Key Advisor to the Regional Leader(s). You will possess a unique blend of high-level strategic thinking, crisis-management composure, and exceptional operational excellence. You should be an expert at navigating complex matrixed environments and have a proven track record of advising senior leaders and driving large-scale change. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent practical experience.
7 years in strategy and management consulting, corporate strategy, executive operations, or a customer-facing advisory role (e.g., Chief of Staff, Senior Account/Delivery Management).
7 years of experience in global programs or project management managing executive cross-functional stakeholders.
Experience in the Cloud industry running services businesses, managing executive-level customer engagement programs, or handling customer escalations.

PREFERRED QUALIFICATIONS

Experience prioritizing tasks effectively, switch gears between long-term strategy, crisis management, and tactical execution, and deliver results in a fast-paced environment.
Experience providing candid, high-level advisory to senior leaders, navigate sensitive organizational dynamics, and maintain composure and strategic focus during high-stakes customer escalations.
Experience with cross-functional stakeholder management skills, with the ability to influence at multiple levels across different geographies.
Strong business acumen and experience in operational excellence for high-visibility event and engagement readiness, and the ability to manage dynamic, large-scale projects.
* Exceptional communication skills and a demonstrated ability to work in a highly collaborative, team-first environment.

COMPENSATION

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $164000 - $240000 (USD) + 20% bonus target + equity + benefits

Responsibilities

Develop and execute the external engagement strategy for the Regional Leader(s). Influence strategic direction for complex organizational designs and commercial shifts.
Shape end-to-end briefings, content framing, and itineraries for executive leaders for high-visibility external engagements, customer summits, and regional trips.
Guide high-visibility account escalations across the organization to swift resolution. Work closely with account teams to shape executive engagements.
Develop and lead regional strategies that require deep subject-matter knowledge to drive customer adoption and accelerate business growth, including specific focus areas like AI and Gemini activation.
* Design, incubate, and scale programs and vertical-specific incubation businesses. Steer the execution of global initiatives within the region, ensuring they are translated into actual business impact and derive actionable insights from managed projects to refine commercialization tactics and address regional priorities with agility.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.