Mid Level Customer Engagement Specialist Jobs

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Responsibilities

Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements – primary location is in Northeast United States (New York or Massachusetts).
Install customer-specific processes on both new and used systems, verifying compliance with agreed process specifications – “Process Transfer”.
Enhance procedures, specifications, and existing processes to support the delivery of high-quality equipment, exceeding customer requirements.
On-site attendance for process installation, development and update meetings where needed, along with remote support for customers.
Collaboration with internal SPTS hardware and factory groups to ensure:
+ Proper tool/module software and hardware setup
+ Timely and appropriate issues reporting
+ Smooth timeline for process qualifications
Collaboration with sales team on new applications or potential for future tool sales
Make presentations for all onsite projects – executive reviews and detailed summaries
Proactive offering of solutions where required – current and future-facing
In depth compilation analysis of data – some of it complex with multiple variables
Develop familiarity with necessary process modules and endpoint capabilities

Key Behavioral Competencies

Able to communicate effectively with engineers and executives.
Flexible and highly motivated with a “hands on”, “can do” approach.
Able to work both independently (unsupervised) and as part of a small to medium-sized team with generally tight deadlines.
Able to carry out relevant project work in a multi-tasked, manner with daily planning.
Data-driven with basic understanding of design of experiments and statistical process control
Able to effectively mentor other team members as required.
* Willingness to work away from home at specific customer site(s) or abroad for extended periods of time on short notice. Estimated travel for this position is 50%.

Qualifications

Educated to degree level in a relevant science or engineering discipline
Ideal candidates have 3+ years of hands-on semiconductor industry experience (process engineering with basic understanding of general semiconductor manufacturing flows)
Knowledge of clean room procedures and analytical instrumentation desired.
Experience of report writing / progress presentations on a routine and frequent basis – using the Microsoft Office Suite
Familiarity with basic Lean/6-sigma concepts desired
Familiarity with using AI (CoPilot) for efficient workflows
* Experience dealing with customers and ability to handle difficult situations

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 1 year; Bachelor's Level Degree and related work experience of 3 years

Base Pay Range:

$102,000.00 - $173,400.00 Annually

Primary Location:

USA-MA-Remote-US03K

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.