Customer Engagement Specialist Jobs in Utah

INTRODUCTION

The Corporate & Community Engagement Relationship Manager (Business) acts as an account manager who proactively engages with employers to maximize career outcomes for students across the University. This role is housed in the U Career Success office which supports students at the University of Utah with the tools, resources, and support necessary to make informed career decisions, develop essential skills, and successfully transition into the workplace.

ROLE AND RESPONSIBILITIES

Relationship Managers create and strengthen key partnerships with local, regional, national, and global high-value employers, develop and execute long-term and immediate plans to increase employer-student involvement, and collaborate with the coaching team and University departments to attract well-matched applicants to career opportunities. Acting as an extension of company recruiting teams, the Relationship Manager (Business) devises creative and business-savvy approaches to align student talent with organizational needs, offers insight on labor market and industry trends, and works to expand awareness of employer brands, jobs, and internships at the University. This position manages several high-touch, high-visibility employer accounts that require strong strategic judgment and consistent relationship cultivation.

Position objectives include increasing engagement and employer satisfaction with existing company partners, recruiting new companies, and increasing student opportunities.

The many activities we host and/or participate in include networking and hiring events, guest speakers, panels and workplace visits.

Why work on our team?

You will be joining a collaborative and supportive team of relationship managers and career coaches who work hard every day to support and provide value to students, employers, community partners, and University departments.

BASIC QUALIFICATIONS

• Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
• Four to six years of progressively more responsible management experience.
• Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors.
• Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.
• Completion of provided supervisory training within one year of employment may be required.
• Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

PREFERRED QUALIFICATIONS

• Strong customer service and consultative relationship-building skills
• Sales or business development experience
• Exceptional organizational skills related to account management
• Excellent presentation, written, and verbal communication skills
• Ability to take ownership of client-driven projects and consider the business needs of multiple stakeholders
• Ability to work well collaboratively and autonomously
• Interest in acting as a connector across University and industry initiatives
• Salesforce or Customer Relationship Management (CRM) experience is desired
• Background or education in business or a related field is helpful

LOCATION

Location: Campus

City: Salt Lake City, UT

COMPENSATION

• Pay Rate Range: $55,000 - $60,000

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Nearly Continuously: Office environment.

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

ADDITIONAL INFORMATION

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.