Customer Operations Manager Jobs in Atlanta, GA

Job Summary

Plan, schedule, and direct work of the Accounts Payable team within established accounting policies and guidelines. Oversee the processing and verification of invoices, coding of expenses, preparation of vouchers and the audit and issuance of payment checks. Maintain vendor compliance and acceptable customer service levels. Review accounts payables reports and records for accuracy. Develop and track process metrics to identify proper resource allocation. Recommend and implement changes to procedure to improve efficiency and effectiveness of the accounts payable team.

Major Tasks, Responsibilities, and Key Accountabilities

- Manages and coordinates work and training for Accounts Payable staff to ensure quality output, timely payment of invoices, and compliance with company policies and practices.
- Assesses the effectiveness of Accounts Payable systems to ensure technology and process/procedure continuity as well as ongoing maintenance to ensure technology complies with company policies and standards.
- Manages the execution of Invoice Processing, Customer Support, Data Analysis and Reporting aspects of Account Payable while maintaining accuracy and timeliness of processing account transactions.
- Manages teams onshore and offshore via various reports to include cycle time, accuracy, and productivity. Sets priorities for specified functions and develops and supports strategic alliances with key business partners.
- Serves as subject matter expert of specified functions to assess the efficiency and effectiveness of current processes and streamline workflow.
- Develops, implements and communicates process improvements. Maintains documentation of all departmental procedures.
- Responsible for selection, assessment and development of associates. Motivates staff by setting realistic expectations, coaching and communicating performance expectations regularly.
- Participates in cross-functional activities and initiatives.

Nature and Scope

- Solutions require analysis and investigation.
- Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
- Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.