Customer Operations Manager Jobs
Customer Operations Manager jobs are open across SaaS, e-commerce, financial services, healthcare, and logistics, at levels from associate to director, with specializations in customer success, process improvement, and support operations. Find a role that fits from the openings below and apply directly.
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Showing 5 of 10,206+ Customer Operations Manager jobs
Essential Job Functions:
- Lead and oversee a team of strategic account managers, providing guidance, support, and coaching to drive performance and achieve business objectives.
- Develop customized logistics solutions to meet the unique needs and requirements of our customers, leveraging industry knowledge, best practices, and innovative technologies.
- Collaborate with execution teams to identify opportunities for new business development and expansion of existing accounts.
- Lead the development and presentation of proposals, including solution design, pricing strategies, and value propositions.
- Serve as the primary point of contact for strategic customer account leadership, building and maintaining strong, long-lasting relationships with key stakeholders.
- Lead team to manage customer relationships, ensuring alignment with expectations, contractual agreements, and service level agreements.
- Monitor and evaluate account performance, analyzing key metrics and identifying opportunities for continuous improvement and optimization.
- Stay informed about industry trends, market developments, and emerging technologies to provide strategic insights and recommendations to internal and external customers.
- Provide leadership and guidance to a team of account managers, fostering a culture of collaboration, innovation, and excellence.
Knowledge, Skills, and Abilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prudent yet assertive in risk-taking
- Focused on cultivating enduring, mutually advantageous connections, prioritizing relationships over transactions.
- Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail.
- Strong communication skills, both verbal and written, with the ability to effectively communicate with internal and external customers.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Flexibility to adapt to changing priorities and client needs.
- Previous experience in logistics, transportation, or supply chain management operations is highly desirable.
- Strong problem-solving skills and a proactive approach to addressing issues and finding solutions.
- Motivated by achieving bottom-line results.
Education and Experience:
- Bachelor’s degree in business administration, Logistics, Supply Chain Management, or related field preferred.
- Minimum of 4 years of experience in sales or logistics management, with a proven track record of developing and implementing successful solutions.
We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.
Essential Job Functions:
- Lead and oversee a team of strategic account managers, providing guidance, support, and coaching to drive performance and achieve business objectives.
- Develop customized logistics solutions to meet the unique needs and requirements of our customers, leveraging industry knowledge, best practices, and innovative technologies.
- Collaborate with execution teams to identify opportunities for new business development and expansion of existing accounts.
- Lead the development and presentation of proposals, including solution design, pricing strategies, and value propositions.
- Serve as the primary point of contact for strategic customer account leadership, building and maintaining strong, long-lasting relationships with key stakeholders.
- Lead team to manage customer relationships, ensuring alignment with expectations, contractual agreements, and service level agreements.
- Monitor and evaluate account performance, analyzing key metrics and identifying opportunities for continuous improvement and optimization.
- Stay informed about industry trends, market developments, and emerging technologies to provide strategic insights and recommendations to internal and external customers.
- Provide leadership and guidance to a team of account managers, fostering a culture of collaboration, innovation, and excellence.
Knowledge, Skills, and Abilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prudent yet assertive in risk-taking
- Focused on cultivating enduring, mutually advantageous connections, prioritizing relationships over transactions.
- Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail.
- Strong communication skills, both verbal and written, with the ability to effectively communicate with internal and external customers.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Flexibility to adapt to changing priorities and client needs.
- Previous experience in logistics, transportation, or supply chain management operations is highly desirable.
- Strong problem-solving skills and a proactive approach to addressing issues and finding solutions.
- Motivated by achieving bottom-line results.
Education and Experience:
- Bachelor’s degree in business administration, Logistics, Supply Chain Management, or related field preferred.
- Minimum of 4 years of experience in sales or logistics management, with a proven track record of developing and implementing successful solutions.
We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.
See All 10,206+ Customer Operations Manager Jobs
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Find JobsCustomer Operations Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- AutoZone1,258
- Finish Line746
- Walgreens725
- Wendy's473
- McDonald's305
Top Industries Hiring
- Retail2,778
- Automotive1,412
- Food & Beverage1,365
- Technology & Software701
- Healthcare & Medical Services467
What Employers Look For
The qualifications that appear most often in customer operations manager jobs.
- 3 to 5 years of experience in customer operations, customer success, or support management
- Proficiency with CRM and helpdesk platforms such as Salesforce, Zendesk, or Intercom
- Demonstrated ability to build and optimize customer-facing workflows and processes
- Experience tracking and reporting on KPIs such as CSAT, NPS, or first response time
- Bachelor's degree in business, operations, communications, or a related field
- Experience managing cross-functional projects or coordinating between support and product teams
Tips for Your Customer Operations Manager Job Search
Quantify your operational impact clearly
Customer operations managers are expected to drive measurable outcomes, so your resume needs numbers attached to process changes you led, ticket volume you managed, or CSAT scores you improved. Vague claims about improving efficiency won't move you past a recruiter's first scan.
Tailor your resume to the tech stack listed
Most postings name the CRM or support platform the team runs on, whether that's Salesforce, Zendesk, or Intercom. Mirror that tool language on your resume. Hiring managers filter fast for candidates who already know the system they use.
Apply early to roles that fit
Migrate Mate lists customer operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target roles by the team size they manage
Job postings often signal whether you'd be managing a two-person queue team or a forty-person global support org. Match your application to where your experience sits. Applying for a director role when your experience is a five-person team creates a harder sell at every stage.
Prepare a process improvement story for interviews
Interviewers for this role almost always ask you to walk through a time you fixed a broken operation. Have a specific story ready that covers what the problem was, what you changed, and what the outcome was in plain, concrete terms.
Negotiate using scope, not just title
If the base offer is firm, push on budget authority, team headcount, or the tools you'd control. Customer operations managers who can demonstrate they need those resources to hit stated goals often get them added to an offer when salary flexibility is capped.
Customer Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer operations managers?
The companies hiring the most customer operations managers right now include AutoZone, Finish Line, and Walgreens, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of June 2026. Demand is strongest at companies scaling customer success or post-sale support functions.
How many customer operations manager jobs are remote?
About 7% of customer operations manager openings are fully remote or hybrid as of June 2026, reflecting the role's reliance on digital tools over in-person presence. Sub-areas such as customer success operations and support workflow management tend to have the highest share of remote-eligible postings.
How do you become a customer operations manager?
Most customer operations managers move into the role after building experience as a customer support specialist, customer success associate, or operations coordinator. From there, taking ownership of a process improvement project or a reporting function is the most common path to a management title. Familiarity with CRM platforms and a demonstrated ability to lead a small team or workflow change typically precede a first manager offer.
Can you get hired as a customer operations manager without direct management experience?
Yes, some companies hire customer operations managers from strong individual contributor backgrounds, especially at earlier-stage companies where the role is being built from scratch. Candidates without formal management experience do best when they can point to cross-functional projects they led, process changes they owned end-to-end, or mentorship of junior teammates, because those signal readiness to manage without requiring the title on a previous resume.
What does the customer operations manager interview process look like?
Most hiring processes for this role run three to four stages. An initial recruiter screen is followed by a hiring manager conversation focused on your operational background and leadership style. A work sample or case exercise is common at mid-stage, typically asking you to diagnose a broken process or prioritize a backlog. Final rounds usually include conversations with cross-functional partners in product, sales, or support to assess how you collaborate outside your direct team.
Where can I find and apply to customer operations manager jobs?
You can find and apply to customer operations manager jobs on Migrate Mate, which lists current openings from companies across the United States. Find roles that match your experience and apply directly to each listing from the page.
See All 10,206+ Customer Operations Manager Jobs
Jump back to the full list of openings and apply to any customer operations manager role that fits.
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