Customer Operations Manager Jobs
Customer Operations Manager jobs are open across SaaS, e-commerce, financial services, healthcare, and logistics, at levels from associate to director, with specializations in customer success, process improvement, and support operations. Find a role that fits from the openings below and apply directly.
Find JobsLooking for remote work? View remote customer operations manager jobs →Overview
Showing 5 of 141+ Customer Operations Manager jobs
About Universal Home Experts
Universal Home Experts is a growing residential home-services company serving the Houston area through Plumbing, HVAC, and Electrical services.
We believe great service starts long before a technician arrives at the home. Our Customer Service and Dispatch teams set the tone for the entire customer experience—from the first phone call to getting the right technician to the right customer at the right time.
We're looking for a Customer Experience Manager who can lead people, improve performance, develop processes, and create an environment where both our customers and our team members have an exceptional experience.
Our Core Values guide how we work:
Open-Minded Enterprising Humble & Chill Positive Energy Problem Solver
Position Summary
The Customer Experience Manager leads the daily performance of our Customer Service Representative (CSR) and Dispatch teams and owns the customer experience from initial contact through successful dispatch.
This is a hands-on leadership role. We're looking for someone who is comfortable coaching from the front—not simply managing from an office.
You'll monitor performance, review calls, coach team members, improve booking and scheduling efficiency, manage KPIs, and step into CSR or Dispatch responsibilities when necessary during high-volume periods or staffing gaps.
The goal is simple: create an outstanding customer experience while helping our team maximize every opportunity that comes through the door.
What You'll Be Responsible For
Leadership & Team Development: Lead, coach, motivate, and develop CSR and Dispatcher team members; conduct regular one-on-ones and performance reviews; establish clear expectations and accountability; recognize great performance while addressing performance gaps quickly; and help build a high-energy, customer-first culture.
Customer Service & Call Performance: Improve incoming call booking and conversion; review recorded calls and provide actionable coaching; ensure customers receive professional, empathetic, and solution-focused service; reduce missed and abandoned calls; and continuously improve the customer journey from the first phone call forward.
Dispatch & Scheduling: Ensure technicians are dispatched efficiently based on availability, skill set, customer needs, and established company procedures; maximize technician utilization and schedule efficiency; monitor the dispatch board throughout the day; help the team manage changes, cancellations, delays, and high-volume situations; and maintain strong communication between the office, field technicians, and leadership.
Performance & KPI Management: Track, report, and improve department KPIs; identify trends before they become problems; develop action plans when performance falls below expectations; and use data—not guesswork—to make operational decisions.
Key Performance Indicators
Success in this position will be measured through metrics including:
- Booked Call Conversion %
- Abandoned/Missed Call %
- Average Speed to Answer
- Technician Utilization
- Schedule Efficiency
- Customer Satisfaction
- Call quality and customer experience
- Team performance and development
- Adherence to company processes and standards
What We're Looking For
The ideal candidate has 3–5+ years of call center, customer service, or similar operational leadership experience, with experience directly managing CSR and/or Dispatch teams.
Home-services experience—particularly Plumbing, HVAC, Electrical, or another residential service business—is strongly preferred.
You should also bring strong coaching and leadership skills, excellent communication, analytical and problem-solving ability, confidence managing KPIs and holding people accountable, the ability to remain calm and make decisions in a fast-moving environment, strong organizational and multitasking skills, and a genuine desire to develop people.
ServiceTitan experience is preferred.
Compensation & Benefits
Salary: $65,000–$75,000 annually, depending on experience and qualifications.
Universal Home Experts offers competitive compensation, health and dental benefits, life and disability insurance, 401(k), paid holidays and paid time off, ongoing training and professional development, opportunities for career advancement, year-round work, and a team environment focused on growth, accountability, and having fun while delivering excellent service.
Who Will Thrive Here
You'll probably enjoy this position if you like building teams rather than simply supervising them. You enjoy coaching people, watching the numbers, solving problems, improving systems, and seeing measurable progress.
At Universal Home Experts, we believe in Customers First, bringing more energy than you take, a Culture of Caring without enabling, living Business Excellence, “See It, Say It,” and communicating bad news early and good news often.
If you're looking for a leadership position where you can make a measurable impact on the customer experience, employee performance, and the growth of the company, we'd like to hear from you.
Universal Home Experts
Service that’s out of this world.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
About Universal Home Experts
Universal Home Experts is a growing residential home-services company serving the Houston area through Plumbing, HVAC, and Electrical services.
We believe great service starts long before a technician arrives at the home. Our Customer Service and Dispatch teams set the tone for the entire customer experience—from the first phone call to getting the right technician to the right customer at the right time.
We're looking for a Customer Experience Manager who can lead people, improve performance, develop processes, and create an environment where both our customers and our team members have an exceptional experience.
Our Core Values guide how we work:
Open-Minded Enterprising Humble & Chill Positive Energy Problem Solver
Position Summary
The Customer Experience Manager leads the daily performance of our Customer Service Representative (CSR) and Dispatch teams and owns the customer experience from initial contact through successful dispatch.
This is a hands-on leadership role. We're looking for someone who is comfortable coaching from the front—not simply managing from an office.
You'll monitor performance, review calls, coach team members, improve booking and scheduling efficiency, manage KPIs, and step into CSR or Dispatch responsibilities when necessary during high-volume periods or staffing gaps.
The goal is simple: create an outstanding customer experience while helping our team maximize every opportunity that comes through the door.
What You'll Be Responsible For
Leadership & Team Development: Lead, coach, motivate, and develop CSR and Dispatcher team members; conduct regular one-on-ones and performance reviews; establish clear expectations and accountability; recognize great performance while addressing performance gaps quickly; and help build a high-energy, customer-first culture.
Customer Service & Call Performance: Improve incoming call booking and conversion; review recorded calls and provide actionable coaching; ensure customers receive professional, empathetic, and solution-focused service; reduce missed and abandoned calls; and continuously improve the customer journey from the first phone call forward.
Dispatch & Scheduling: Ensure technicians are dispatched efficiently based on availability, skill set, customer needs, and established company procedures; maximize technician utilization and schedule efficiency; monitor the dispatch board throughout the day; help the team manage changes, cancellations, delays, and high-volume situations; and maintain strong communication between the office, field technicians, and leadership.
Performance & KPI Management: Track, report, and improve department KPIs; identify trends before they become problems; develop action plans when performance falls below expectations; and use data—not guesswork—to make operational decisions.
Key Performance Indicators
Success in this position will be measured through metrics including:
- Booked Call Conversion %
- Abandoned/Missed Call %
- Average Speed to Answer
- Technician Utilization
- Schedule Efficiency
- Customer Satisfaction
- Call quality and customer experience
- Team performance and development
- Adherence to company processes and standards
What We're Looking For
The ideal candidate has 3–5+ years of call center, customer service, or similar operational leadership experience, with experience directly managing CSR and/or Dispatch teams.
Home-services experience—particularly Plumbing, HVAC, Electrical, or another residential service business—is strongly preferred.
You should also bring strong coaching and leadership skills, excellent communication, analytical and problem-solving ability, confidence managing KPIs and holding people accountable, the ability to remain calm and make decisions in a fast-moving environment, strong organizational and multitasking skills, and a genuine desire to develop people.
ServiceTitan experience is preferred.
Compensation & Benefits
Salary: $65,000–$75,000 annually, depending on experience and qualifications.
Universal Home Experts offers competitive compensation, health and dental benefits, life and disability insurance, 401(k), paid holidays and paid time off, ongoing training and professional development, opportunities for career advancement, year-round work, and a team environment focused on growth, accountability, and having fun while delivering excellent service.
Who Will Thrive Here
You'll probably enjoy this position if you like building teams rather than simply supervising them. You enjoy coaching people, watching the numbers, solving problems, improving systems, and seeing measurable progress.
At Universal Home Experts, we believe in Customers First, bringing more energy than you take, a Culture of Caring without enabling, living Business Excellence, “See It, Say It,” and communicating bad news early and good news often.
If you're looking for a leadership position where you can make a measurable impact on the customer experience, employee performance, and the growth of the company, we'd like to hear from you.
Universal Home Experts
Service that’s out of this world.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Customer Operations Manager Jobs by Experience Level
See All 141+ Customer Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Operations Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Media & Entertainment
- Automotive
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in customer operations manager jobs.
- 3 to 5 years of experience in customer operations, customer success, or support management
- Proficiency with CRM and helpdesk platforms such as Salesforce, Zendesk, or Intercom
- Demonstrated ability to build and optimize customer-facing workflows and processes
- Experience tracking and reporting on KPIs such as CSAT, NPS, or first response time
- Bachelor's degree in business, operations, communications, or a related field
- Experience managing cross-functional projects or coordinating between support and product teams
Tips for Your Customer Operations Manager Job Search
Quantify your operational impact clearly
Customer operations managers are expected to drive measurable outcomes, so your resume needs numbers attached to process changes you led, ticket volume you managed, or CSAT scores you improved. Vague claims about improving efficiency won't move you past a recruiter's first scan.
Tailor your resume to the tech stack listed
Most postings name the CRM or support platform the team runs on, whether that's Salesforce, Zendesk, or Intercom. Mirror that tool language on your resume. Hiring managers filter fast for candidates who already know the system they use.
Apply early to roles that fit
Migrate Mate lists customer operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target roles by the team size they manage
Job postings often signal whether you'd be managing a two-person queue team or a forty-person global support org. Match your application to where your experience sits. Applying for a director role when your experience is a five-person team creates a harder sell at every stage.
Prepare a process improvement story for interviews
Interviewers for this role almost always ask you to walk through a time you fixed a broken operation. Have a specific story ready that covers what the problem was, what you changed, and what the outcome was in plain, concrete terms.
Negotiate using scope, not just title
If the base offer is firm, push on budget authority, team headcount, or the tools you'd control. Customer operations managers who can demonstrate they need those resources to hit stated goals often get them added to an offer when salary flexibility is capped.
Customer Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer operations managers?
The companies hiring the most customer operations managers right now include Hertz, Jiffy Lube, and Vozzcom, with the largest share of openings in California, Texas, and Illinois, based on current listings on Migrate Mate as of September 2026. Demand is strongest at companies scaling customer success or post-sale support functions.
How many customer operations manager jobs are remote?
About 50% of customer operations manager openings are fully remote or hybrid as of September 2026, reflecting the role's reliance on digital tools over in-person presence. Sub-areas such as customer success operations and support workflow management tend to have the highest share of remote-eligible postings.
How do you become a customer operations manager?
Most customer operations managers move into the role after building experience as a customer support specialist, customer success associate, or operations coordinator. From there, taking ownership of a process improvement project or a reporting function is the most common path to a management title. Familiarity with CRM platforms and a demonstrated ability to lead a small team or workflow change typically precede a first manager offer.
Can you get hired as a customer operations manager without direct management experience?
Yes, some companies hire customer operations managers from strong individual contributor backgrounds, especially at earlier-stage companies where the role is being built from scratch. Candidates without formal management experience do best when they can point to cross-functional projects they led, process changes they owned end-to-end, or mentorship of junior teammates, because those signal readiness to manage without requiring the title on a previous resume.
What does the customer operations manager interview process look like?
Most hiring processes for this role run three to four stages. An initial recruiter screen is followed by a hiring manager conversation focused on your operational background and leadership style. A work sample or case exercise is common at mid-stage, typically asking you to diagnose a broken process or prioritize a backlog. Final rounds usually include conversations with cross-functional partners in product, sales, or support to assess how you collaborate outside your direct team.
Where can I find and apply to customer operations manager jobs?
You can find and apply to customer operations manager jobs on Migrate Mate, which lists current openings from companies across the United States. Find roles that match your experience and apply directly to each listing from the page.
See All 141+ Customer Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs