Mid Level Customer Operations Manager Jobs
Mid level customer operations manager jobs go to professionals ready to own workflows end to end, drive process improvements with limited oversight, and mentor junior team members across customer-facing functions. Openings cover Energy, Technology & Software, and Media & Entertainment, with a mix of on-site, remote, and hybrid settings, and employers like Suburban Propane, Envoy, and Jobot hiring at this level now.
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Senior Customer Operations Manager
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
Guide leaders in analyzing department results for trends and improvement opportunities.
Track and report gross profit, return, vendor performance and customer feedback metrics.
Work with other Uline teams to enhance customer service processes and identify new product opportunities.
Build strong vendor relationships to resolve issues quickly and enhance service quality.
Minimum Requirements
Bachelor’s degree.
5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
Travel to Uline’s North American branches and to vendors.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-CB2
#CORP
(#IN-PPCS)
#ZR-HQCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!
Senior Customer Operations Manager
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
Guide leaders in analyzing department results for trends and improvement opportunities.
Track and report gross profit, return, vendor performance and customer feedback metrics.
Work with other Uline teams to enhance customer service processes and identify new product opportunities.
Build strong vendor relationships to resolve issues quickly and enhance service quality.
Minimum Requirements
Bachelor’s degree.
5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
Travel to Uline’s North American branches and to vendors.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-CB2
#CORP
(#IN-PPCS)
#ZR-HQCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!
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Top Industries Hiring
- Energy
- Technology & Software
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Mid Level Customer Operations Manager Jobs: Frequently Asked Questions
How do I get a mid level customer operations manager job?
Position yourself around ownership, not just execution. Highlight projects where you led a process improvement, resolved an operational bottleneck, or coordinated across teams without heavy supervision. Tailor your resume to show measurable outcomes, such as reduced resolution times or improved customer satisfaction scores. Applications that demonstrate you can operate independently and influence decisions tend to move forward at this level.
Which companies hire mid level customer operations managers?
Companies hiring mid level customer operations managers right now include Suburban Propane, Envoy, and Jobot, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from mid-size and enterprise organizations that have enough operational complexity to need experienced managers who can work independently and improve existing processes.
Are there remote mid level customer operations manager jobs?
Yes, though availability varies by employer and industry. About 0% of mid level customer operations manager openings are remote or hybrid as of November 2026, making it a realistic option for candidates who prefer flexibility. Roles that involve cross-functional coordination or team oversight often lean hybrid, while process-focused or analytics-heavy positions are more likely to be fully remote.
How do I move up to a mid level customer operations manager role?
The path from entry level to mid level runs through demonstrated ownership. Build depth by taking on projects beyond your assigned scope, documenting the results, and volunteering for cross-functional work that exposes you to the full customer operations cycle. Employers promoting into mid level roles look for people who have already shown they can manage a process, not just execute tasks within one.
Which industries hire the most mid level customer operations managers?
Mid Level customer operations manager roles concentrate in Energy, Technology & Software, and Media & Entertainment, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because their customer volume, operational complexity, and need for consistent service quality create sustained demand for managers who can own workflows and improve them without constant direction.