Remote Customer Operations Manager Jobs
Remote Customer Operations Manager jobs are open across the U.S. at remote-first firms and distributed teams in SaaS, e-commerce, fintech, and business process outsourcing. Employers actively hiring remote customer operations managers right now include Ameriprise Financial, Whatnot, and Mission Lane. Find a role that fits below and apply directly.
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Showing 5 of 455+ Remote Customer Operations Manager jobs
INTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ABOUT THE ROLE
As a Manager, Customer Success Operations at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales & CX Operations, you will partner closely with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale. This is a role for a sharp, curious operator who thrives in ambiguity, connects dots across teams, and moves quickly from problem to solution. You will work in GitLab's all-remote, values-driven environment where documentation, iteration, and cross-functional partnership are core to how we work.
WHAT YOU’LL DO
- Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.
- Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
- Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.
- Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
- Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.
- Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.
- Contribute to broader Revenue Operations initiatives where the CS perspective is needed.
BASIC QUALIFICATIONS
- 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
- Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward.
- Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick.
- Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.
- Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority.
- Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used.
- Comfort operating in a scaling environment where not everything is defined and structure must be created.
ABOUT THE TEAM
The Sales and CX Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Sales, Customer Success, and Renewals teams to operate at scale. This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the full customer lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity.
HOW GITLAB WILL SUPPORT YOU
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COMPENSATION
- The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
- United States Salary Range $115,200—$194,400 USD
HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COUNTRY HIRING GUIDELINES:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
PRIVACY POLICY:
Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
INTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ABOUT THE ROLE
As a Manager, Customer Success Operations at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales & CX Operations, you will partner closely with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale. This is a role for a sharp, curious operator who thrives in ambiguity, connects dots across teams, and moves quickly from problem to solution. You will work in GitLab's all-remote, values-driven environment where documentation, iteration, and cross-functional partnership are core to how we work.
WHAT YOU’LL DO
- Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.
- Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
- Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.
- Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
- Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.
- Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.
- Contribute to broader Revenue Operations initiatives where the CS perspective is needed.
BASIC QUALIFICATIONS
- 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
- Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward.
- Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick.
- Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.
- Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority.
- Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used.
- Comfort operating in a scaling environment where not everything is defined and structure must be created.
ABOUT THE TEAM
The Sales and CX Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Sales, Customer Success, and Renewals teams to operate at scale. This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the full customer lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity.
HOW GITLAB WILL SUPPORT YOU
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COMPENSATION
- The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
- United States Salary Range $115,200—$194,400 USD
HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COUNTRY HIRING GUIDELINES:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
PRIVACY POLICY:
Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
See All 455+ Remote Customer Operations Manager Jobs
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Find JobsRemote Customer Operations Manager Job Market
Who's Hiring
- Ameriprise Financial11
- Whatnot9
- Mission Lane7
- Ryder System7
- HSO Group B.V.7H
Top Industries Hiring
- Technology & Software56
- Healthcare & Medical Services35
- Consulting & Professional Services26
- Retail18
- Electronics & Hardware18
What Employers Look For
The qualifications that appear most often in remote customer operations manager jobs.
- 3 to 5 years of experience in customer operations, customer success, or support management
- Proficiency with CRM and helpdesk platforms such as Salesforce, Zendesk, or Intercom
- Demonstrated ability to build and optimize customer-facing workflows and processes
- Experience tracking and reporting on KPIs such as CSAT, NPS, or first response time
- Bachelor's degree in business, operations, communications, or a related field
- Experience managing cross-functional projects or coordinating between support and product teams
Tips for Your Remote Customer Operations Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer operations manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Prove you can run async operations
Remote employers want evidence you can move work forward without daily check-ins. Document examples of process improvements, escalation workflows, or team coordination you drove using tools like Slack, Notion, or Jira with minimal in-person oversight.
Front-load written communication skills
Remote customer operations managers communicate almost entirely in writing. In your application materials, write the way you'd write to a cross-functional partner: clear, structured, and action-oriented. Vague prose signals a candidate who struggles without verbal back-and-forth.
Target remote-first companies directly
Companies built as remote-first have customer operations infrastructure designed for distributed work. They move faster, have clearer async norms, and onboard remote managers more effectively than companies that shifted reluctantly. Prioritize those in SaaS, fintech, and e-commerce.
Prepare for the remote interview format
Remote interviews for customer operations roles often include a short written case or async video prompt. Practice explaining how you'd prioritize competing customer escalations and walk through a real process you've improved, using numbers where you have them.
Remote Customer Operations Manager Jobs: Frequently Asked Questions
How do I get a remote customer operations manager job?
Target remote-first companies and distributed teams in SaaS, e-commerce, and fintech, where customer operations roles are built for async work from day one. Remote employers screen hard for self-direction, clear written communication, and experience running workflows without in-person oversight. Familiarity with tools like Zendesk, Salesforce, or Intercom and a history of hitting customer satisfaction or resolution targets gives you a concrete edge.
Which companies hire remote customer operations managers?
Employers currently hiring remote customer operations managers include Ameriprise Financial, Whatnot, and Mission Lane, per current remote listings on Migrate Mate as of June 2026. Remote customer operations manager roles concentrate at remote-first SaaS companies, distributed fintech and e-commerce platforms, and outsourced customer experience firms with geographically spread teams.
Can you get a remote customer operations manager job with no experience?
Yes, but remote entry-level customer operations roles are harder to land because you must demonstrate independent problem-solving from your first week with no in-person guidance. Smaller remote-first startups and BPO firms are the most likely to take a chance on newer candidates. Showing documented process improvements, CRM tool proficiency, or async project coordination, even from internships or adjacent roles, can substitute for direct experience.
Do you need a degree for remote customer operations manager jobs?
Not always. Remote employers in this role weigh demonstrated results, such as improved CSAT scores, reduced ticket backlog, or scaled support workflows, more heavily than a specific credential. Many remote-first companies care primarily that you can own outcomes, communicate clearly in writing, and manage distributed processes without constant supervision.
Which industries hire the most remote customer operations managers?
Most remote customer operations manager openings sit in Technology & Software, Healthcare & Medical Services, and Consulting & Professional Services, per current remote listings on Migrate Mate as of June 2026. These sectors hire customer operations managers remotely because their customer bases and internal teams are already distributed, making async operations management a natural fit.
See All 455+ Remote Customer Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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