Remote Customer Operations Manager Jobs
Remote Customer Operations Manager jobs are open across the U.S. at remote-first firms and distributed teams in SaaS, e-commerce, fintech, and business process outsourcing. Employers actively hiring remote customer operations managers right now include Uniti, Anaplan, and Frida. Find a role that fits below and apply directly.
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BUILT ON FLAVOR. FUELED BY PEOPLE.
What's it like to work at Kinder's? Well, there's a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there's also plenty of hard work. Because we don't just like flavor, we're obsessed with it.
With over 100 products sold nationwide, we're now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We're not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.
As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you're looking for a place where you can see the real impact of your work... this is it! Every day, you'll be part of a journey to add flavor to millions of meals and lives.
How you'll have an impact at Kinder's:
As the Sr. Manager, Customer Operations, you will lead retail customer order execution and customer service processes from order receipt through delivery. You will develop the Customer Operations team, proactively manage service risks, and partner across Sales, Planning, Manufacturing, Inventory, Warehousing, Logistics and Finance to resolve issues, improve execution and support growth.
Key Responsibilities:
Customer Operations & Order Management
- Own Customer Service processes for retail customers, including order receipt, entry, confirmation, changes and coordination through delivery.
- Lead the Customer Operations team to ensure accurate, timely order execution and proactive customer communication.
- Manage complex order and service escalations, ensuring clear ownership and follow-through through resolution.
- Monitor inventory availability, shortages and shipment risks; coordinate priorities with Planning, Inventory, Warehousing and Logistics.
Customer & Cross-Functional Partnership
- Build strong operational relationships with customers and serve as a key escalation point for service issues.
- Support Sales and Marketing with new item launches, customer programs, promotions and special projects on behalf of Operations.
- Proactively communicate risks and opportunities with Sales and Operations and lead cross-functional problem solving.
- Provide Operations and Supply Chain teams with customer insights that may impact inventory, capacity, production or distribution.
- Partner with Sales and Planning to understand upcoming customer needs, programs and future demand.
Performance, Improvement & Cost
- Monitor customer service performance, including order accuracy, fill rate, OTIF, deductions, fines/fees and other applicable measures.
- Review customer orders and recurring service issues to identify root causes, process improvements and optimization opportunities.
- Drive standard processes, SOPs, systems adoption and continuous improvement across Customer Operations.
- Identify opportunities to reduce freight, warehousing, deductions, fines/fees and other service-related costs.
People Leadership
- Lead, coach and develop Customer Operations Managers, Analysts and/or other team members.
- Establish clear priorities, accountability and service standards while building team capability and bench strength.
- Create a culture of ownership, urgency, collaboration and proactive problem solving.
What You Bring to the Table
- 7+ years of experience in Customer Operations, Customer Service, Order Management, Supply Chain or related functions; CPG or food experience preferred.
- 3+ years of people leadership experience preferred, with demonstrated ability to coach and develop teams.
- Strong understanding of order-to-delivery processes, inventory availability, transportation, warehousing and retailer requirements.
- Experience with ERP/order management systems, EDI and customer portals; SAP experience a plus.
- Strong communication, organization, problem solving and cross-functional leadership skills.
- Ability to manage multiple priorities and make sound decisions in a fast-paced, high-growth environment.
- Bachelor's degree preferred but not required.
Location and Travel:
The position will be based onsite in Walnut Creek, CA. We strongly believe in the power of culture and community and have a hybrid work structure with 4 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun. Fridays are flex days with employees having the opportunity to choose to be either in the office or to work from home based on what makes most sense for them.
Pay Transparency:
The expected starting salary range for this role is $160,000-$180,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.
SEASONED FOR SUCCESS:
- No two days here are the same.
- We try to be good team members and good communicators, but we don't live by hierarchy and structure – everyone is a difference maker here.
- We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow.
- We believe our job is to take smart risk, not to eliminate risk.
- We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart.
- We aren't trying to be average – we want to do exceptional things, and we are willing to work hard to achieve them.
BENEFITS THAT BRING MORE TO THE TABLE:
We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder's benefits vary based on eligibility and can be reviewed in more detail during the interview process.
OUR RECIPE FOR BALANCE:
We believe great culture starts with people. We're a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.
WHERE EVERY INGREDIENT MATTERS:
Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at careers@kinders.com
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Who's Hiring
Top Industries Hiring
- Non-Profit & Social Services
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote customer operations manager jobs.
- 3 to 5 years of experience in customer operations, customer success, or support management
- Proficiency with CRM and helpdesk platforms such as Salesforce, Zendesk, or Intercom
- Demonstrated ability to build and optimize customer-facing workflows and processes
- Experience tracking and reporting on KPIs such as CSAT, NPS, or first response time
- Bachelor's degree in business, operations, communications, or a related field
- Experience managing cross-functional projects or coordinating between support and product teams
Tips for Your Remote Customer Operations Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer operations manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Prove you can run async operations
Remote employers want evidence you can move work forward without daily check-ins. Document examples of process improvements, escalation workflows, or team coordination you drove using tools like Slack, Notion, or Jira with minimal in-person oversight.
Front-load written communication skills
Remote customer operations managers communicate almost entirely in writing. In your application materials, write the way you'd write to a cross-functional partner: clear, structured, and action-oriented. Vague prose signals a candidate who struggles without verbal back-and-forth.
Target remote-first companies directly
Companies built as remote-first have customer operations infrastructure designed for distributed work. They move faster, have clearer async norms, and onboard remote managers more effectively than companies that shifted reluctantly. Prioritize those in SaaS, fintech, and e-commerce.
Remote Customer Operations Manager Jobs: Frequently Asked Questions
How do I get a remote customer operations manager job?
Target remote-first companies and distributed teams in SaaS, e-commerce, and fintech, where customer operations roles are built for async work from day one. Remote employers screen hard for self-direction, clear written communication, and experience running workflows without in-person oversight. Familiarity with tools like Zendesk, Salesforce, or Intercom and a history of hitting customer satisfaction or resolution targets gives you a concrete edge.
Which companies hire remote customer operations managers?
Employers currently hiring remote customer operations managers include Uniti, Anaplan, and Frida, per current remote listings on Migrate Mate as of September 2026. Remote customer operations manager roles concentrate at remote-first SaaS companies, distributed fintech and e-commerce platforms, and outsourced customer experience firms with geographically spread teams.
Can you get a remote customer operations manager job with no experience?
Yes, but remote entry-level customer operations roles are harder to land because you must demonstrate independent problem-solving from your first week with no in-person guidance. Smaller remote-first startups and BPO firms are the most likely to take a chance on newer candidates. Showing documented process improvements, CRM tool proficiency, or async project coordination, even from internships or adjacent roles, can substitute for direct experience.
Do you need a degree for remote customer operations manager jobs?
Not always. Remote employers in this role weigh demonstrated results, such as improved CSAT scores, reduced ticket backlog, or scaled support workflows, more heavily than a specific credential. Many remote-first companies care primarily that you can own outcomes, communicate clearly in writing, and manage distributed processes without constant supervision.
Which industries hire the most remote customer operations managers?
Most remote customer operations manager openings sit in Non-Profit & Social Services and Healthcare & Medical Services, per current remote listings on Migrate Mate as of September 2026. These sectors hire customer operations managers remotely because their customer bases and internal teams are already distributed, making async operations management a natural fit.
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