Remote Customer Success Operations Jobs
Remote customer success operations jobs are in active demand across the U.S., with remote-first SaaS companies, distributed tech teams, and subscription-based businesses leading the hiring. Employers posting remote customer success operations roles right now include Nortek, Samsara, and ALTO USA. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 333+ Remote Customer Success Operations jobs
ABOUT TRUV:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we’re taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we’re building the future of financial data access.
POSITION OVERVIEW:
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
KEY RESPONSIBILITIES:
- Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
- Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
- Create and deliver training programs for customer teams.
- Be part of the pooled model to answer customer questions and first-level triage.
- Execute onboarding and implementation for 80-100 accounts.
- Run periodic business reviews with key stakeholders.
- Partner with Sales on renewals and upsell opportunities.
- Document customer feedback and feature requests.
- Monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
REQUIRED SKILLS:
- 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- Prior account management or customer management experience essential.
- Problem-solving capabilities.
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
SUCCESS METRICS:
- Customer retention and expansion rates.
- Time-to-value for new customers.
- Churn rate for your book of business.
- Product adoption metrics.
- Customer health scores.
- Revenue growth within accounts.
BENEFITS:
- Base salary: $80-100K.
- Healthcare coverage.
- PTO and remote work flexibility.
- Professional development opportunities.
- This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management. Base salary; bonus and equity package are additional.
Truv is an equal opportunity employer. We celebrate diversity and are committed to building a team where you can do the best work of your career.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
ABOUT TRUV:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we’re taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we’re building the future of financial data access.
POSITION OVERVIEW:
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
KEY RESPONSIBILITIES:
- Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
- Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
- Create and deliver training programs for customer teams.
- Be part of the pooled model to answer customer questions and first-level triage.
- Execute onboarding and implementation for 80-100 accounts.
- Run periodic business reviews with key stakeholders.
- Partner with Sales on renewals and upsell opportunities.
- Document customer feedback and feature requests.
- Monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
REQUIRED SKILLS:
- 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- Prior account management or customer management experience essential.
- Problem-solving capabilities.
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
SUCCESS METRICS:
- Customer retention and expansion rates.
- Time-to-value for new customers.
- Churn rate for your book of business.
- Product adoption metrics.
- Customer health scores.
- Revenue growth within accounts.
BENEFITS:
- Base salary: $80-100K.
- Healthcare coverage.
- PTO and remote work flexibility.
- Professional development opportunities.
- This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management. Base salary; bonus and equity package are additional.
Truv is an equal opportunity employer. We celebrate diversity and are committed to building a team where you can do the best work of your career.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 333+ Remote Customer Success Operations Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Success Operations Job Market
Who's Hiring
- Nortek22
- Samsara13
- ALTO USA10
- ServiceNow7
- Oshi Health7
Top Industries Hiring
- Technology & Software125
- Consulting & Professional Services10
- Education9
- Electronics & Hardware8
- Transportation & Logistics8
What Employers Look For
The qualifications that appear most often in remote customer success operations jobs.
- 2 or more years of experience in customer success, revenue operations, or a related role
- Hands-on experience with at least one CS platform such as Gainsight, Totango, or ChurnZero
- Proficiency in Salesforce or a comparable CRM for reporting and data management
- Demonstrated ability to build or optimize customer health scoring and renewal workflows
- Strong analytical skills with experience using Excel, SQL, or BI tools like Tableau or Looker
- Bachelor's degree in business, operations, or a related field, or equivalent work experience
Tips for Your Remote Customer Success Operations Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer success operations openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings fill fast, so applying within the first few days of a listing going live gives you a real advantage.
Prove your async communication skills upfront
Remote customer success operations teams run on written communication. Before you apply, sharpen your cover letter and any written samples to show you can explain process improvements and customer insights clearly and concisely, without a meeting to clarify your point.
Document your remote-ready tool stack
Employers hiring remotely want to see hands-on experience with the tools their teams actually use: CRMs like Salesforce or HubSpot, customer health platforms like Gainsight or Totango, and project trackers like Asana or Notion. Name the tools you've used and what you accomplished with them.
Prepare for async-first remote interviews
Many remote customer success operations roles include a take-home case or written exercise as part of the interview process. Practice presenting a customer retention analysis or process improvement proposal in writing so your thinking comes through clearly without real-time back-and-forth.
Highlight self-directed process ownership on your resume
Remote employers want evidence you can own a workflow end-to-end without daily direction. Point to specific outcomes: a playbook you built, a renewal process you redesigned, or a churn metric you moved, and frame each as something you drove independently rather than as part of a team effort.
Remote Customer Success Operations Jobs: Frequently Asked Questions
How do I get a remote customer success operations job?
Target remote-first SaaS companies, subscription businesses, and distributed tech teams, since these employers build their customer success operations function to run entirely online. Remote hiring managers screen for strong async written communication, comfort with CRM and customer health tools, and the ability to identify process gaps without in-person oversight. Candidates who show documented experience improving retention workflows or reducing churn through data-driven changes stand out.
Which companies hire remote customer success operationss?
Remote customer success operations roles are posted by Nortek, Samsara, and ALTO USA and others right now, based on current remote listings on Migrate Mate as of June 2026. Remote-first software firms, cloud platforms, and subscription-model companies across sectors like fintech, edtech, and B2B SaaS are the most consistent sources of these openings.
Can you get a remote customer success operations job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to manage your own workflow from day one without in-office support. Smaller remote-first SaaS companies and startup CS teams are the most open to early-career candidates. Showing familiarity with tools like Salesforce, Gainsight, or Zendesk, and demonstrating that you can communicate clearly in writing, goes a long way in place of direct experience.
Do you need a degree for remote customer success operations jobs?
Not always. Remote employers in this role weigh demonstrated skills, CRM proficiency, and measurable results over formal credentials. Candidates who can show they've built playbooks, managed renewal processes, or improved customer health scores through data analysis are competitive regardless of degree. That said, some enterprise employers list a bachelor's degree as a baseline, so it helps to review each posting carefully.
Which industries hire the most remote customer success operationss?
Remote customer success operations roles concentrate in Technology & Software, Consulting & Professional Services, and Education, based on current remote listings on Migrate Mate as of June 2026. These sectors rely on distributed customer success teams to manage renewals, onboarding, and retention across large customer bases without requiring centralized office presence.
See All 333+ Remote Customer Success Operations Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs