Remote Customer Success Operations Jobs
Remote customer success operations jobs are in active demand across the U.S., with remote-first SaaS companies, distributed tech teams, and subscription-based businesses leading the hiring. Employers posting remote customer success operations roles right now include ConnecTeam, ServiceNow, and Eltropy. Scan the live roles below and apply to whichever ones fit.
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INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Customer Success Account Manager.
Time Zone Support
This role will support a hospital system in the Midwest and therefore requires someone to work traditional Eastern Time Zone hours.
Location
Remote
Travel
No known immediate travel however; one must be willing to travel once per quarter in US Midwest if necessary.
ROLE OVERVIEW
The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience.
The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership. This individual must be comfortable coordinating across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed. Success requires a customer-centric mindset, sense of urgency, attention to detail, professional resilience, and the ability to translate complex information into practical actions and strategic value.
Responsibilities
The successful Account Manager will make the customer feel heard, understood, and well supported. One must ensure that requests are acknowledged, priorities are understood, information is accurate, and issues will continue moving without repeated follow-up. This person will remain steady and constructive when conversations are direct, persist when new ideas initially meet resistance, and continue finding practical ways to support the customer. Internally, this person will independently coordinate the right resources, communicate clear ownership and timelines, and bring both solutions and strategic insights that strengthen the partnership and demonstrate Cardinal Health’s value.
Additional Responsibilities:
- Customer-focused and relationship driven: Builds trust through genuine support, empathy, reliability, and a strong understanding of the customer’s priorities and operating environment.
- Communication: Communicates clearly, professionally, and proactively with customer and internal stakeholders; acknowledges requests promptly, sets expectations, and provides updates through resolution.
- Organization/Multitasker: Manages a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities without losing track of commitments.
- Strong sense of urgency: Quickly recognizes customer impact, prioritizes appropriately, and acts immediately when an issue is operationally, financially, or clinically significant.
- Action oriented with end-to-end ownership: Drives complex issues to resolution, even when they require coordination across several teams, ongoing escalation, or rapid turnaround. The customer should not have to repeatedly follow up to keep work moving.
- Analytics: This role will regularly use Excel with VLOOKUPs and other formulas, functions, and data tools, to organize, validate, reconcile, and analyze information efficiently. Identifies trends and risks and turns financial, operational, utilization, inventory, compliance, and service data into clear insights and recommended actions.
- Presentation/Facilitation: Leads customer meetings and business reviews with confidence, explains complex information in an understandable way, and moves conversations from reporting into decisions, opportunities, and next steps.
- Relationship Building: Learns processes quickly, identifies the right accountable partners, and builds effective cross-functional relationships to resolve issues efficiently.
- Proactive and forward looking: Anticipates deadlines, risks, customer questions, and upcoming needs; plans and identifies opportunities before the customer must ask.
- Dependability: Follows established processes, meets commitments, delivers accurate work on time, learns from mistakes, and puts safeguards in place to prevent recurring issues.
- Demonstrates professional resilience: Receives direct or challenging feedback professionally and understands that it comes from the customer’s commitment to getting the right outcome. Manage tough conversations listening for the underlying concern, remains constructive, and uses the feedback to strengthen the partnership.
- Persistent and comfortable leading through resistance: Recognizes that the customer may be hesitant to adopt new ideas or changes. Continues to look for practical, customer-centered ways to add value, adjusts the approach based on feedback, and keeps appropriate opportunities visible without becoming discouraged by initial resistance or repeated “no” responses.
- Calm and adaptable: Maintains professionalism while balancing competing priorities, ambiguity, escalations, and urgent customer situations.
QUALIFICATIONS
- Prior experience in a direct customer facing role.
- Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics.
- Strong Analytical and Reporting capabilities.
- Excel VLOOKUP proficiency is required.
- Demonstrate ability to problem solve and develop key relationships with external and internal customers.
- Willingness to travel once per quarter.
- Team player, focused on continuous improvement and development.
- Ability to identify needs, act and manage projects.
- Strong communication skills.
- Attention to detail.
COMPENSATION
- Anticipated salary range: $68,500 - $107,470
Bonus eligible: No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/20/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Customer Success Account Manager.
Time Zone Support
This role will support a hospital system in the Midwest and therefore requires someone to work traditional Eastern Time Zone hours.
Location
Remote
Travel
No known immediate travel however; one must be willing to travel once per quarter in US Midwest if necessary.
ROLE OVERVIEW
The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience.
The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership. This individual must be comfortable coordinating across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed. Success requires a customer-centric mindset, sense of urgency, attention to detail, professional resilience, and the ability to translate complex information into practical actions and strategic value.
Responsibilities
The successful Account Manager will make the customer feel heard, understood, and well supported. One must ensure that requests are acknowledged, priorities are understood, information is accurate, and issues will continue moving without repeated follow-up. This person will remain steady and constructive when conversations are direct, persist when new ideas initially meet resistance, and continue finding practical ways to support the customer. Internally, this person will independently coordinate the right resources, communicate clear ownership and timelines, and bring both solutions and strategic insights that strengthen the partnership and demonstrate Cardinal Health’s value.
Additional Responsibilities:
- Customer-focused and relationship driven: Builds trust through genuine support, empathy, reliability, and a strong understanding of the customer’s priorities and operating environment.
- Communication: Communicates clearly, professionally, and proactively with customer and internal stakeholders; acknowledges requests promptly, sets expectations, and provides updates through resolution.
- Organization/Multitasker: Manages a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities without losing track of commitments.
- Strong sense of urgency: Quickly recognizes customer impact, prioritizes appropriately, and acts immediately when an issue is operationally, financially, or clinically significant.
- Action oriented with end-to-end ownership: Drives complex issues to resolution, even when they require coordination across several teams, ongoing escalation, or rapid turnaround. The customer should not have to repeatedly follow up to keep work moving.
- Analytics: This role will regularly use Excel with VLOOKUPs and other formulas, functions, and data tools, to organize, validate, reconcile, and analyze information efficiently. Identifies trends and risks and turns financial, operational, utilization, inventory, compliance, and service data into clear insights and recommended actions.
- Presentation/Facilitation: Leads customer meetings and business reviews with confidence, explains complex information in an understandable way, and moves conversations from reporting into decisions, opportunities, and next steps.
- Relationship Building: Learns processes quickly, identifies the right accountable partners, and builds effective cross-functional relationships to resolve issues efficiently.
- Proactive and forward looking: Anticipates deadlines, risks, customer questions, and upcoming needs; plans and identifies opportunities before the customer must ask.
- Dependability: Follows established processes, meets commitments, delivers accurate work on time, learns from mistakes, and puts safeguards in place to prevent recurring issues.
- Demonstrates professional resilience: Receives direct or challenging feedback professionally and understands that it comes from the customer’s commitment to getting the right outcome. Manage tough conversations listening for the underlying concern, remains constructive, and uses the feedback to strengthen the partnership.
- Persistent and comfortable leading through resistance: Recognizes that the customer may be hesitant to adopt new ideas or changes. Continues to look for practical, customer-centered ways to add value, adjusts the approach based on feedback, and keeps appropriate opportunities visible without becoming discouraged by initial resistance or repeated “no” responses.
- Calm and adaptable: Maintains professionalism while balancing competing priorities, ambiguity, escalations, and urgent customer situations.
QUALIFICATIONS
- Prior experience in a direct customer facing role.
- Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics.
- Strong Analytical and Reporting capabilities.
- Excel VLOOKUP proficiency is required.
- Demonstrate ability to problem solve and develop key relationships with external and internal customers.
- Willingness to travel once per quarter.
- Team player, focused on continuous improvement and development.
- Ability to identify needs, act and manage projects.
- Strong communication skills.
- Attention to detail.
COMPENSATION
- Anticipated salary range: $68,500 - $107,470
Bonus eligible: No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/20/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
See All 448+ Remote Customer Success Operations Jobs
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Who's Hiring
Top Industries Hiring
- Technology & Software23
- Accounting & Auditing2
- Banking & Financial Services2
- Non-Profit & Social Services2
- Consulting & Professional Services2
What Employers Look For
The qualifications that appear most often in remote customer success operations jobs.
- 2 or more years of experience in customer success, revenue operations, or a related role
- Hands-on experience with at least one CS platform such as Gainsight, Totango, or ChurnZero
- Proficiency in Salesforce or a comparable CRM for reporting and data management
- Demonstrated ability to build or optimize customer health scoring and renewal workflows
- Strong analytical skills with experience using Excel, SQL, or BI tools like Tableau or Looker
- Bachelor's degree in business, operations, or a related field, or equivalent work experience
Tips for Your Remote Customer Success Operations Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer success operations openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings fill fast, so applying within the first few days of a listing going live gives you a real advantage.
Prove your async communication skills upfront
Remote customer success operations teams run on written communication. Before you apply, sharpen your cover letter and any written samples to show you can explain process improvements and customer insights clearly and concisely, without a meeting to clarify your point.
Document your remote-ready tool stack
Employers hiring remotely want to see hands-on experience with the tools their teams actually use: CRMs like Salesforce or HubSpot, customer health platforms like Gainsight or Totango, and project trackers like Asana or Notion. Name the tools you've used and what you accomplished with them.
Prepare for async-first remote interviews
Many remote customer success operations roles include a take-home case or written exercise as part of the interview process. Practice presenting a customer retention analysis or process improvement proposal in writing so your thinking comes through clearly without real-time back-and-forth.
Remote Customer Success Operations Jobs: Frequently Asked Questions
How do I get a remote customer success operations job?
Target remote-first SaaS companies, subscription businesses, and distributed tech teams, since these employers build their customer success operations function to run entirely online. Remote hiring managers screen for strong async written communication, comfort with CRM and customer health tools, and the ability to identify process gaps without in-person oversight. Candidates who show documented experience improving retention workflows or reducing churn through data-driven changes stand out.
Which companies hire remote customer success operationss?
Remote customer success operations roles are posted by ConnecTeam, ServiceNow, and Eltropy and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first software firms, cloud platforms, and subscription-model companies across sectors like fintech, edtech, and B2B SaaS are the most consistent sources of these openings.
Can you get a remote customer success operations job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to manage your own workflow from day one without in-office support. Smaller remote-first SaaS companies and startup CS teams are the most open to early-career candidates. Showing familiarity with tools like Salesforce, Gainsight, or Zendesk, and demonstrating that you can communicate clearly in writing, goes a long way in place of direct experience.
Do you need a degree for remote customer success operations jobs?
Not always. Remote employers in this role weigh demonstrated skills, CRM proficiency, and measurable results over formal credentials. Candidates who can show they've built playbooks, managed renewal processes, or improved customer health scores through data analysis are competitive regardless of degree. That said, some enterprise employers list a bachelor's degree as a baseline, so it helps to review each posting carefully.
Which industries hire the most remote customer success operationss?
Remote customer success operations roles concentrate in Technology & Software, Accounting & Auditing, and Banking & Financial Services, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed customer success teams to manage renewals, onboarding, and retention across large customer bases without requiring centralized office presence.
See All 448+ Remote Customer Success Operations Jobs
Find roles that match your experience and apply in just a few clicks.
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