Customer Success Operations Jobs
Customer Success Operations jobs are open across SaaS, fintech, healthtech, and enterprise software, from entry-level analyst to director, with specializations in renewals management, churn analysis, and CS tech stack administration. Find a role that fits from the openings below and apply directly.
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Showing 5 of 2,271+ Customer Success Operations jobs
Location:
CA HOME, CA, __
Requisition ID: 19081
Your growth matters. Let’s do this together.
Make an impact, develop your career, and contribute to our next chapter - guided by our 5Cs: Culture, Capabilities, Content, Commercialization, and Cash Flow Creation. Grow with us, as we build the path to becoming the number one supplier in the casino industry.
Overview
At IGT, we consider the role of a Customer Success Operations Manager to be of utmost importance in working alongside the CSM team in helping our valued IGT ADVANTAGE customers achieve their strategic goals and maximize their investments. We are looking for a professional with a perfect Teamwork Mindset and technical skills balance.
The primary objective of this role is to support the CSM team in creating and maintaining critical account plans, documents, and maintenance audits. Additionally, this role will act as a liaison between the CSM team and the many internal entities supporting and serving the IGT systems ecosystem to simplify processes and reduce complexity. This involves streamlining partnerships with various departments, including product management, engineering, professional services, and education.
This role is based in Vancouver, Canada.
Responsibilities:
- Work with CSM Leadership and other CSMs, which will include, but is not limited to, driving adoption, ensuring retention, and auditing software maintenance invoices to ensure accurate billing.
- Assist CSM Leadership and CSMs to build customer success plans, establishing critical goals to aid the customer in achieving their objectives.
- Work cross-functionally with the IGT systems team to find opportunities for new usage of IGT systems products and services.
- Work to identify and develop upsell and cross-sell opportunities.
- Advocate needs/issues across departments and manage customer concerns.
- Assist and provide expert deployment and operational standard methodologies.
- Assist in workshops to help demonstrate to customers the total value of IGT systems solutions and lead regular System Business Reviews and Business Partner Meetings.
- Provide insight concerning the availability and applicability of new products and features.
- Monitor trends, identify risks and recommend operational improvements.
- Support the professional services team with scoping and selling follow-on and new service opportunities.
- Support the education services team in identifying and recommending staff training opportunities.
- Identify the critical success criteria for IGT systems deployment and drive customer happiness in cooperation with the account team.
- Act as the IGT systems liaison for inquiries, issues, or escalations, including working with support, product management, or other teams to create solution roadmaps.
- Maintain functional and technical knowledge of IGT systems platforms and future products.
- Help CSM Leadership and CSMs conduct annual maintenance audits. Help develop and maintain monthly partnership and SBR decks.
- Help maintain customer Key Account Plans.
Qualifications
- Established track record in a related function with direct customer advocacy and engagement experience in post-sales or professional services in Fortune 1000, mid-tier, start-up companies, or public-sector organizations.
- Since this role is essential to the IGT systems success initiative, you will have a rich history of growing customer happiness, adoption, and retention.
- Confirmed ability to drive continuous product value.
- Experience developing product use cases with customers.
- Ability to be a strong teammate while still being a self-starter; possess exceptional verbal, written, social, presentation, and interpersonal skills.
- Thrives in a multitasking environment and can adjust priorities on the fly.
- Can focus on details and be analytical.
- Good technical and problem-solving skills and the ability to resolve problems quickly.
- Prior experience conducting workshops for customers and discussing the pros/cons of implementing various technologies and the business value.
- Experience in the enterprise and cloud software space.
- Experience navigating and steering customer engagements to completion with high customer satisfaction.
- Willingness to travel up to 50% (estimated average 25%), based on business needs.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their applying; however, only those selected to interview will be contacted.
IGT is the global leader in gaming. For more information, please visit www.igt.com.
Location:
CA HOME, CA, __
Requisition ID: 19081
Your growth matters. Let’s do this together.
Make an impact, develop your career, and contribute to our next chapter - guided by our 5Cs: Culture, Capabilities, Content, Commercialization, and Cash Flow Creation. Grow with us, as we build the path to becoming the number one supplier in the casino industry.
Overview
At IGT, we consider the role of a Customer Success Operations Manager to be of utmost importance in working alongside the CSM team in helping our valued IGT ADVANTAGE customers achieve their strategic goals and maximize their investments. We are looking for a professional with a perfect Teamwork Mindset and technical skills balance.
The primary objective of this role is to support the CSM team in creating and maintaining critical account plans, documents, and maintenance audits. Additionally, this role will act as a liaison between the CSM team and the many internal entities supporting and serving the IGT systems ecosystem to simplify processes and reduce complexity. This involves streamlining partnerships with various departments, including product management, engineering, professional services, and education.
This role is based in Vancouver, Canada.
Responsibilities:
- Work with CSM Leadership and other CSMs, which will include, but is not limited to, driving adoption, ensuring retention, and auditing software maintenance invoices to ensure accurate billing.
- Assist CSM Leadership and CSMs to build customer success plans, establishing critical goals to aid the customer in achieving their objectives.
- Work cross-functionally with the IGT systems team to find opportunities for new usage of IGT systems products and services.
- Work to identify and develop upsell and cross-sell opportunities.
- Advocate needs/issues across departments and manage customer concerns.
- Assist and provide expert deployment and operational standard methodologies.
- Assist in workshops to help demonstrate to customers the total value of IGT systems solutions and lead regular System Business Reviews and Business Partner Meetings.
- Provide insight concerning the availability and applicability of new products and features.
- Monitor trends, identify risks and recommend operational improvements.
- Support the professional services team with scoping and selling follow-on and new service opportunities.
- Support the education services team in identifying and recommending staff training opportunities.
- Identify the critical success criteria for IGT systems deployment and drive customer happiness in cooperation with the account team.
- Act as the IGT systems liaison for inquiries, issues, or escalations, including working with support, product management, or other teams to create solution roadmaps.
- Maintain functional and technical knowledge of IGT systems platforms and future products.
- Help CSM Leadership and CSMs conduct annual maintenance audits. Help develop and maintain monthly partnership and SBR decks.
- Help maintain customer Key Account Plans.
Qualifications
- Established track record in a related function with direct customer advocacy and engagement experience in post-sales or professional services in Fortune 1000, mid-tier, start-up companies, or public-sector organizations.
- Since this role is essential to the IGT systems success initiative, you will have a rich history of growing customer happiness, adoption, and retention.
- Confirmed ability to drive continuous product value.
- Experience developing product use cases with customers.
- Ability to be a strong teammate while still being a self-starter; possess exceptional verbal, written, social, presentation, and interpersonal skills.
- Thrives in a multitasking environment and can adjust priorities on the fly.
- Can focus on details and be analytical.
- Good technical and problem-solving skills and the ability to resolve problems quickly.
- Prior experience conducting workshops for customers and discussing the pros/cons of implementing various technologies and the business value.
- Experience in the enterprise and cloud software space.
- Experience navigating and steering customer engagements to completion with high customer satisfaction.
- Willingness to travel up to 50% (estimated average 25%), based on business needs.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their applying; however, only those selected to interview will be contacted.
IGT is the global leader in gaming. For more information, please visit www.igt.com.
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Find JobsCustomer Success Operations Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- TikTok61
- CVS Health38
- Thermo Fisher Scientific38
- Revolution Medicines35
- DoorDash33
Top Industries Hiring
- Technology & Software924
- Consulting & Professional Services202
- Biotechnology & Pharmaceuticals128
- Banking & Financial Services94
- Science & Research89
What Employers Look For
The qualifications that appear most often in customer success operations jobs.
- 2 or more years of experience in customer success, revenue operations, or a related role
- Hands-on experience with at least one CS platform such as Gainsight, Totango, or ChurnZero
- Proficiency in Salesforce or a comparable CRM for reporting and data management
- Demonstrated ability to build or optimize customer health scoring and renewal workflows
- Strong analytical skills with experience using Excel, SQL, or BI tools like Tableau or Looker
- Bachelor's degree in business, operations, or a related field, or equivalent work experience
Tips for Your Customer Success Operations Job Search
Quantify retention and renewal metrics on your resume
Hiring managers for customer success operations roles want to see churn reduction rates, renewal percentages, and time-to-onboard figures you directly influenced. Pull those numbers from your CRM or CS platform and put them front and center under each role.
List your CS tech stack by tool name
Gainsight, Totango, ChurnZero, Salesforce, and Zendesk appear constantly in job requirements. Name every platform you've administered or configured, not just 'CRM experience,' so your resume clears applicant tracking systems that filter on tool-specific keywords.
Apply early to roles that fit
Migrate Mate lists customer success operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by CS team size and maturity
A 10-person CS team building its operations function from scratch needs a generalist who can set up playbooks and tooling. A 100-person team wants a specialist. Read job descriptions carefully to know which type you're applying for and tailor your pitch to match.
Prepare a process improvement story for interviews
Interviewers almost always ask you to walk through a workflow you built or fixed. Have one concrete example ready: what was broken, what you changed, and what the measurable outcome was. Vague answers about 'improving processes' don't land in this field.
Negotiate title carefully in offers for this role
Customer success operations titles vary widely across companies and affect your next job search. If the offer says 'CS Analyst' but the scope matches a manager role, ask directly about title alignment before you accept, and document what you'll own in writing.
Customer Success Operations Jobs: Frequently Asked Questions
Which companies are hiring the most customer success operations professionals?
The companies hiring the most customer success operations professionals right now include TikTok, CVS Health, and Thermo Fisher Scientific, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of June 2026. SaaS and enterprise software companies consistently drive the highest volume of postings in this role.
How many customer success operations jobs are remote?
About 42% of customer success operations openings are fully remote or hybrid as of June 2026, making it one of the more flexible operations roles in tech. Sub-areas focused on data analysis, CS tooling administration, and renewal forecasting tend to see the highest concentration of remote-eligible postings.
How do you become a customer success operations professional?
Start by building experience in a customer-facing role such as customer success manager, support, or account management, then move toward the operational side by owning a process, tool, or reporting function. Learn at least one CS platform like Gainsight or Totango, get comfortable with CRM data in Salesforce, and develop a portfolio of workflows or dashboards you've built or improved.
Can I get hired in customer success operations with little experience?
Yes, entry-level customer success operations roles exist, especially at companies building out their CS function for the first time. Employers will look for transferable skills like CRM data work, process documentation, or customer-facing experience over formal operations titles. Completing a free Gainsight or Salesforce Trailhead certification and contributing to a real or practice CS workflow helps close the gap considerably.
What does the customer success operations interview process look like?
Most customer success operations interview processes include a recruiter screen, a hiring manager conversation focused on your operational background, and at least one technical or take-home exercise where you analyze a dataset or design a customer health scoring model. Final rounds typically involve cross-functional stakeholders from sales, product, or finance who want to understand how you collaborate outside the CS team.
Where can I find and apply to customer success operations jobs?
You can find and apply to customer success operations jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that match your experience and seniority level and apply directly to each listing from the page.
See All 2,271+ Customer Success Operations Jobs
Jump back to the full list of openings and apply to any customer success operations role that fits.
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