Customer Success Operations Jobs
Customer Success Operations jobs are open across SaaS, fintech, healthtech, and enterprise software, from entry-level analyst to director, with specializations in renewals management, churn analysis, and CS tech stack administration. Find a role that fits from the openings below and apply directly.
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Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Customer Success Operations Jobs by Experience Level
Top Cities Hiring Customer Success Operationss
Explore customer success operations openings in the cities hiring most right now.
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Find JobsCustomer Success Operations Job Market
Who's Hiring
- Intuit37
- SpaceX27
- Amazon21
- Salesforce19
- Braze18
Top Industries Hiring
- Technology & Software41
- Banking & Financial Services9
- Consulting & Professional Services9
- Retail7
- Marketing & Advertising7
What Employers Look For
The qualifications that appear most often in customer success operations jobs.
- 2 or more years of experience in customer success, revenue operations, or a related role
- Hands-on experience with at least one CS platform such as Gainsight, Totango, or ChurnZero
- Proficiency in Salesforce or a comparable CRM for reporting and data management
- Demonstrated ability to build or optimize customer health scoring and renewal workflows
- Strong analytical skills with experience using Excel, SQL, or BI tools like Tableau or Looker
- Bachelor's degree in business, operations, or a related field, or equivalent work experience
Tips for Your Customer Success Operations Job Search
Quantify retention and renewal metrics on your resume
Hiring managers for customer success operations roles want to see churn reduction rates, renewal percentages, and time-to-onboard figures you directly influenced. Pull those numbers from your CRM or CS platform and put them front and center under each role.
List your CS tech stack by tool name
Gainsight, Totango, ChurnZero, Salesforce, and Zendesk appear constantly in job requirements. Name every platform you've administered or configured, not just 'CRM experience,' so your resume clears applicant tracking systems that filter on tool-specific keywords.
Apply early to roles that fit
Migrate Mate lists customer success operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by CS team size and maturity
A 10-person CS team building its operations function from scratch needs a generalist who can set up playbooks and tooling. A 100-person team wants a specialist. Read job descriptions carefully to know which type you're applying for and tailor your pitch to match.
Prepare a process improvement story for interviews
Interviewers almost always ask you to walk through a workflow you built or fixed. Have one concrete example ready: what was broken, what you changed, and what the measurable outcome was. Vague answers about 'improving processes' don't land in this field.
Negotiate title carefully in offers for this role
Customer success operations titles vary widely across companies and affect your next job search. If the offer says 'CS Analyst' but the scope matches a manager role, ask directly about title alignment before you accept, and document what you'll own in writing.
Customer Success Operations Jobs: Frequently Asked Questions
Which companies are hiring the most customer success operations professionals?
The companies hiring the most customer success operations professionals right now include Intuit, SpaceX, and Amazon, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently drive the highest volume of postings in this role.
How many customer success operations jobs are remote?
About 83% of customer success operations openings are fully remote or hybrid as of November 2026, making it one of the more flexible operations roles in tech. Sub-areas focused on data analysis, CS tooling administration, and renewal forecasting tend to see the highest concentration of remote-eligible postings.
How do you become a customer success operations professional?
Start by building experience in a customer-facing role such as customer success manager, support, or account management, then move toward the operational side by owning a process, tool, or reporting function. Learn at least one CS platform like Gainsight or Totango, get comfortable with CRM data in Salesforce, and develop a portfolio of workflows or dashboards you've built or improved.
Can I get hired in customer success operations with little experience?
Yes, entry-level customer success operations roles exist, especially at companies building out their CS function for the first time. Employers will look for transferable skills like CRM data work, process documentation, or customer-facing experience over formal operations titles. Completing a free Gainsight or Salesforce Trailhead certification and contributing to a real or practice CS workflow helps close the gap considerably.
What does the customer success operations interview process look like?
Most customer success operations interview processes include a recruiter screen, a hiring manager conversation focused on your operational background, and at least one technical or take-home exercise where you analyze a dataset or design a customer health scoring model. Final rounds typically involve cross-functional stakeholders from sales, product, or finance who want to understand how you collaborate outside the CS team.
Where can I find and apply to customer success operations jobs?
You can find and apply to customer success operations jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that match your experience and seniority level and apply directly to each listing from the page.
See All 1,770+ Customer Success Operations Jobs
Find roles that match your experience and apply in just a few clicks.
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