Customer Success Operations Jobs
Customer Success Operations jobs are open across SaaS, fintech, healthtech, and enterprise software, from entry-level analyst to director, with specializations in renewals management, churn analysis, and CS tech stack administration. Find a role that fits from the openings below and apply directly.
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Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Customer Success Operations Jobs by Experience Level
Top Cities Hiring Customer Success Operationss
Explore customer success operations openings in the cities hiring most right now.
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Find JobsCustomer Success Operations Job Market
Who's Hiring
- Cox Communications22
- Deloitte20
- Amazon20
- AJAIA15
- Intuit15
Top Industries Hiring
- Technology & Software137
- Banking & Financial Services11
- Consulting & Professional Services9
- Education7
- Non-Profit & Social Services7
What Employers Look For
The qualifications that appear most often in customer success operations jobs.
- 2 or more years of experience in customer success, revenue operations, or a related role
- Hands-on experience with at least one CS platform such as Gainsight, Totango, or ChurnZero
- Proficiency in Salesforce or a comparable CRM for reporting and data management
- Demonstrated ability to build or optimize customer health scoring and renewal workflows
- Strong analytical skills with experience using Excel, SQL, or BI tools like Tableau or Looker
- Bachelor's degree in business, operations, or a related field, or equivalent work experience
Tips for Your Customer Success Operations Job Search
Quantify retention and renewal metrics on your resume
Hiring managers for customer success operations roles want to see churn reduction rates, renewal percentages, and time-to-onboard figures you directly influenced. Pull those numbers from your CRM or CS platform and put them front and center under each role.
List your CS tech stack by tool name
Gainsight, Totango, ChurnZero, Salesforce, and Zendesk appear constantly in job requirements. Name every platform you've administered or configured, not just 'CRM experience,' so your resume clears applicant tracking systems that filter on tool-specific keywords.
Apply early to roles that fit
Migrate Mate lists customer success operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by CS team size and maturity
A 10-person CS team building its operations function from scratch needs a generalist who can set up playbooks and tooling. A 100-person team wants a specialist. Read job descriptions carefully to know which type you're applying for and tailor your pitch to match.
Prepare a process improvement story for interviews
Interviewers almost always ask you to walk through a workflow you built or fixed. Have one concrete example ready: what was broken, what you changed, and what the measurable outcome was. Vague answers about 'improving processes' don't land in this field.
Negotiate title carefully in offers for this role
Customer success operations titles vary widely across companies and affect your next job search. If the offer says 'CS Analyst' but the scope matches a manager role, ask directly about title alignment before you accept, and document what you'll own in writing.
Customer Success Operations Jobs: Frequently Asked Questions
Which companies are hiring the most customer success operations professionals?
The companies hiring the most customer success operations professionals right now include Cox Communications, Deloitte, and Amazon, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. SaaS and enterprise software companies consistently drive the highest volume of postings in this role.
How many customer success operations jobs are remote?
About 79% of customer success operations openings are fully remote or hybrid as of August 2026, making it one of the more flexible operations roles in tech. Sub-areas focused on data analysis, CS tooling administration, and renewal forecasting tend to see the highest concentration of remote-eligible postings.
How do you become a customer success operations professional?
Start by building experience in a customer-facing role such as customer success manager, support, or account management, then move toward the operational side by owning a process, tool, or reporting function. Learn at least one CS platform like Gainsight or Totango, get comfortable with CRM data in Salesforce, and develop a portfolio of workflows or dashboards you've built or improved.
Can I get hired in customer success operations with little experience?
Yes, entry-level customer success operations roles exist, especially at companies building out their CS function for the first time. Employers will look for transferable skills like CRM data work, process documentation, or customer-facing experience over formal operations titles. Completing a free Gainsight or Salesforce Trailhead certification and contributing to a real or practice CS workflow helps close the gap considerably.
What does the customer success operations interview process look like?
Most customer success operations interview processes include a recruiter screen, a hiring manager conversation focused on your operational background, and at least one technical or take-home exercise where you analyze a dataset or design a customer health scoring model. Final rounds typically involve cross-functional stakeholders from sales, product, or finance who want to understand how you collaborate outside the CS team.
Where can I find and apply to customer success operations jobs?
You can find and apply to customer success operations jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that match your experience and seniority level and apply directly to each listing from the page.
See All 1,851+ Customer Success Operations Jobs
Find roles that match your experience and apply in just a few clicks.
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