Customer Success Operations Jobs in San Francisco, CA
Customer Success Operations jobs in San Francisco are concentrated in SoMa, the Financial District, and Mission Bay, where technology platforms, enterprise SaaS companies, and fintech firms drive steady hiring across revenue operations, customer lifecycle management, and tooling specialties. Employers actively hiring include ivo, Braze, and Sprig. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 264+ Customer Success Operations jobs
About Bland AI
At Bland, we’re building the most human AI phone agents in the world.
We’re a Series C startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $100M to reimagine the future of customer communication. Today, we’re a 60 person team powering voice automation for companies like Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale.
And now we’re hiring our next game-changing teammate: a Customer Success Manager (CSM) who lives at the intersection of customer success, and solutions.
Why this role exists
We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.
That’s the founding Customer Success Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed.
What you'll do
Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours.
Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter.
Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.
Qualifications
5+ Years in Technical Customer-Facing Roles - Experience as a TAM, CSM, Deployment Strategist or similar role owning post-sales success and enterprise customer outcomes.
API & Integration Exposure - Interpreting logs, querying data with SQL and understanding how systems integrate in production.
Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
Strong Communication Skills - Able to simplify technical concepts for executives and dive deep with practitioners.
High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth.
Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures.
Nice to haves
Startup experience or early-stage CSM experience
Experience with AI/ML, conversational AI, or telephony systems
Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
Background working with voice workflows, call flows, or contact center tech
Experience building CSM playbooks or customer onboarding frameworks
Why You’ll Love This Role
You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries.
You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best-in-class technical account management” means in the age of LLMs.
And if we do this right? You will have a measurable, outsized impact on Bland’s growth curve.
Compensation & Perks
Salary: $180k – $230k OTE + meaningful equity + benefits.
Gorgeous office in Levi's Plaza, San Francisco
We are open to remote for this position
Additional Information
Bland is an equal opportunity employer. We are committed to proving equal employment opportunities to all qualified applicants and employees and do not discriminate based on any legally protected characteristic.
Bland participates in the E-Verify employment verification program. All new hires are required to complete the Form I-9, and employment will be verified though E-Verify as part of the onboarding process.
Compensation Range: $180K - $230K
About Bland AI
At Bland, we’re building the most human AI phone agents in the world.
We’re a Series C startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $100M to reimagine the future of customer communication. Today, we’re a 60 person team powering voice automation for companies like Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale.
And now we’re hiring our next game-changing teammate: a Customer Success Manager (CSM) who lives at the intersection of customer success, and solutions.
Why this role exists
We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.
That’s the founding Customer Success Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed.
What you'll do
Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours.
Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter.
Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.
Qualifications
5+ Years in Technical Customer-Facing Roles - Experience as a TAM, CSM, Deployment Strategist or similar role owning post-sales success and enterprise customer outcomes.
API & Integration Exposure - Interpreting logs, querying data with SQL and understanding how systems integrate in production.
Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
Strong Communication Skills - Able to simplify technical concepts for executives and dive deep with practitioners.
High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth.
Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures.
Nice to haves
Startup experience or early-stage CSM experience
Experience with AI/ML, conversational AI, or telephony systems
Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
Background working with voice workflows, call flows, or contact center tech
Experience building CSM playbooks or customer onboarding frameworks
Why You’ll Love This Role
You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries.
You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best-in-class technical account management” means in the age of LLMs.
And if we do this right? You will have a measurable, outsized impact on Bland’s growth curve.
Compensation & Perks
Salary: $180k – $230k OTE + meaningful equity + benefits.
Gorgeous office in Levi's Plaza, San Francisco
We are open to remote for this position
Additional Information
Bland is an equal opportunity employer. We are committed to proving equal employment opportunities to all qualified applicants and employees and do not discriminate based on any legally protected characteristic.
Bland participates in the E-Verify employment verification program. All new hires are required to complete the Form I-9, and employment will be verified though E-Verify as part of the onboarding process.
Compensation Range: $180K - $230K
See All 264+ Customer Success Operations Jobs in San Francisco
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Find JobsCustomer Success Operations Job Market in San Francisco
Who's Hiring
Top Industries Hiring
- Technology & Software62
- Staffing & Recruiting5
- Banking & Financial Services5
- Biotechnology & Pharmaceuticals5
- Education2
Customer Success Operations Jobs in San Francisco: Frequently Asked Questions
How do I get a customer success operations job in San Francisco?
San Francisco hiring concentrates in SaaS, fintech, and cloud infrastructure companies, particularly in SoMa and Mission Bay, where CS ops roles support large enterprise accounts and complex renewal cycles. Candidates who stand out here tend to have hands-on experience with platforms like Salesforce, Gainsight, or Totango and can show measurable impact on churn reduction or onboarding efficiency. Familiarity with data workflows and cross-functional collaboration with sales operations is a meaningful advantage in this market.
Which companies hire customer success operationss in San Francisco?
Employers hiring customer success operationss in San Francisco right now include ivo, Braze, and Sprig, based on current listings on Migrate Mate as of September 2026. San Francisco's employer mix skews heavily toward growth-stage and enterprise SaaS companies that maintain dedicated CS ops functions to support scaled customer portfolios.
Are there remote customer success operations jobs in San Francisco?
Yes, customer success operations is well suited to remote and hybrid arrangements since the work centers on systems administration, data analysis, and process design rather than on-site customer interaction. About 68% of customer success operations openings tied to San Francisco are remote or hybrid as of September 2026, reflecting the tech-forward employer base here. Tooling, reporting, and journey-mapping functions are most commonly offered with flexible location policies by San Francisco employers.
How can I get a customer success operations job in San Francisco with little or no experience?
The most realistic entry path in San Francisco is moving laterally from a customer success associate or support analyst role at a mid-size SaaS company, where you can build exposure to the tools and processes CS ops teams own. San Francisco companies like growth-stage startups in SoMa often combine CS and ops responsibilities in early hires, creating openings for candidates who are fluent in CRM platforms and comfortable pulling reports. Completing a RevOps or CS certification and contributing to open-source tooling projects strengthens a thin resume in this market.
Which industries hire the most customer success operationss in San Francisco?
San Francisco customer success operations roles concentrate in Technology & Software, Staffing & Recruiting, and Banking & Financial Services, based on current listings on Migrate Mate as of September 2026. These sectors dominate because San Francisco's economy is anchored by companies selling complex, recurring-revenue products that require structured onboarding, retention programs, and operational infrastructure to scale customer relationships.
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