Customer Success Operations Jobs in California
Customer Success Operations jobs in California are in strong demand, concentrated in SaaS, enterprise software, and technology services companies, with openings from entry-level operations coordinator through senior director. San Francisco, Los Angeles, and San Diego are the primary hiring hubs, where companies like Salesforce, ServiceNow, and Zendesk maintain large California footprints. The most sought-after specialties are revenue operations alignment, customer journey analytics, and CRM administration. Find a role that fits below and apply directly.
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Showing 4 of 264+ Customer Success Operations jobs
About Bland AI
At Bland, we’re building the most human AI phone agents in the world.
We’re a Series C startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $100M to reimagine the future of customer communication. Today, we’re a 60 person team powering voice automation for companies like Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale.
And now we’re hiring our next game-changing teammate: a Customer Success Manager (CSM) who lives at the intersection of customer success, and solutions.
Why this role exists
We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.
That’s the founding Customer Success Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed.
What you'll do
Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours.
Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter.
Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.
Qualifications
5+ Years in Technical Customer-Facing Roles - Experience as a TAM, CSM, Deployment Strategist or similar role owning post-sales success and enterprise customer outcomes.
API & Integration Exposure - Interpreting logs, querying data with SQL and understanding how systems integrate in production.
Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
Strong Communication Skills - Able to simplify technical concepts for executives and dive deep with practitioners.
High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth.
Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures.
Nice to haves
Startup experience or early-stage CSM experience
Experience with AI/ML, conversational AI, or telephony systems
Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
Background working with voice workflows, call flows, or contact center tech
Experience building CSM playbooks or customer onboarding frameworks
Why You’ll Love This Role
You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries.
You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best-in-class technical account management” means in the age of LLMs.
And if we do this right? You will have a measurable, outsized impact on Bland’s growth curve.
Compensation & Perks
Salary: $180k – $230k OTE + meaningful equity + benefits.
Gorgeous office in Levi's Plaza, San Francisco
We are open to remote for this position
Additional Information
Bland is an equal opportunity employer. We are committed to proving equal employment opportunities to all qualified applicants and employees and do not discriminate based on any legally protected characteristic.
Bland participates in the E-Verify employment verification program. All new hires are required to complete the Form I-9, and employment will be verified though E-Verify as part of the onboarding process.
Compensation Range: $180K - $230K
About Bland AI
At Bland, we’re building the most human AI phone agents in the world.
We’re a Series C startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $100M to reimagine the future of customer communication. Today, we’re a 60 person team powering voice automation for companies like Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale.
And now we’re hiring our next game-changing teammate: a Customer Success Manager (CSM) who lives at the intersection of customer success, and solutions.
Why this role exists
We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.
That’s the founding Customer Success Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed.
What you'll do
Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours.
Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter.
Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.
Qualifications
5+ Years in Technical Customer-Facing Roles - Experience as a TAM, CSM, Deployment Strategist or similar role owning post-sales success and enterprise customer outcomes.
API & Integration Exposure - Interpreting logs, querying data with SQL and understanding how systems integrate in production.
Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
Strong Communication Skills - Able to simplify technical concepts for executives and dive deep with practitioners.
High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth.
Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures.
Nice to haves
Startup experience or early-stage CSM experience
Experience with AI/ML, conversational AI, or telephony systems
Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
Background working with voice workflows, call flows, or contact center tech
Experience building CSM playbooks or customer onboarding frameworks
Why You’ll Love This Role
You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries.
You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best-in-class technical account management” means in the age of LLMs.
And if we do this right? You will have a measurable, outsized impact on Bland’s growth curve.
Compensation & Perks
Salary: $180k – $230k OTE + meaningful equity + benefits.
Gorgeous office in Levi's Plaza, San Francisco
We are open to remote for this position
Additional Information
Bland is an equal opportunity employer. We are committed to proving equal employment opportunities to all qualified applicants and employees and do not discriminate based on any legally protected characteristic.
Bland participates in the E-Verify employment verification program. All new hires are required to complete the Form I-9, and employment will be verified though E-Verify as part of the onboarding process.
Compensation Range: $180K - $230K
See All 264+ Customer Success Operations Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Success Operations Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Intuit16
- Samsara4
- ivo3
- Braze3
- Sprig3
Top Industries Hiring
- Technology & Software43
- Telecommunications3
- Education2
- Science & Research2
- Staffing & Recruiting2
What California Employers Look For
The qualifications that appear most often in customer success operations jobs across California.
- Experience with CRM platforms such as Salesforce or Gainsight in a customer-facing operations role
- Bachelor's degree in business, operations management, or a related analytical field
- Demonstrated ability to build and maintain customer health scoring models and dashboards
- Proficiency in data analysis tools including SQL, Excel, or business intelligence platforms like Tableau
- Experience supporting cross-functional teams across sales, product, and customer success
- Familiarity with customer lifecycle processes, onboarding workflows, and renewal operations
Customer Success Operations Jobs in California: Frequently Asked Questions
How do you become a customer success operations professional in California?
Most customer success operations roles in California require a bachelor's degree in business, information systems, or a related field, though no state-issued license applies to this role. California employers prioritize hands-on experience with CRM and analytics platforms, so building proficiency in tools like Salesforce or Gainsight is essential. Many candidates transition from customer success, sales operations, or business analyst roles, then move into dedicated operations positions as they develop process design and data skills.
Which companies hire customer success operations professionals in California?
Employers hiring customer success operations professionals in California right now include Intuit, Samsara, and ivo, based on current listings on Migrate Mate as of September 2026. California's dense concentration of enterprise SaaS companies means ongoing demand for operations talent that can scale customer programs across large accounts.
Which California cities have the most customer success operations jobs?
San Francisco, Los Angeles, and San Diego have the most customer success operations openings in California. San Francisco leads because of its concentration of enterprise SaaS and cloud software headquarters, while Los Angeles draws demand from media technology and e-commerce platforms, and San Diego's growing life sciences and defense tech sectors have expanded their customer operations teams significantly in recent years.
Are there remote customer success operations jobs in California?
Yes, and more than most fields. About 72% of customer success operations openings tied to California are remote or hybrid as of September 2026, reflecting how heavily this role relies on digital platforms rather than on-site presence. The most consistently remote sub-functions are CRM administration, data reporting, and customer health monitoring, where all work happens inside cloud-based tools.
How can I get hired as a customer success operations professional in California with little or no experience?
The most realistic entry path is through a customer success associate or business operations coordinator role at a mid-size California SaaS company, where you can learn CRM workflows on the job. Companies like Salesforce and Zendesk run associate and rotational programs in their California offices that welcome candidates without direct operations experience. Building a Salesforce Administrator credential and demonstrating basic SQL or dashboard skills closes the gap quickly and signals readiness to hiring managers reviewing entry-level applications.
Where can I find and apply to customer success operations jobs in California?
You can find and apply to customer success operations jobs in California on Migrate Mate, which lists current California openings across industries and experience levels. Find the roles that fit your background and apply directly to each one.
See All 264+ Customer Success Operations Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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