Customer Success Operations Jobs in California
Customer Success Operations jobs in California are in strong demand, concentrated in SaaS, enterprise software, and technology services companies, with openings from entry-level operations coordinator through senior director. San Francisco, Los Angeles, and San Diego are the primary hiring hubs, where companies like Salesforce, ServiceNow, and Zendesk maintain large California footprints. The most sought-after specialties are revenue operations alignment, customer journey analytics, and CRM administration. Find a role that fits below and apply directly.
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Showing 5 of 225+ Customer Success Operations jobs
About Sprig
Sprig is the customer survey platform, rebuilt around AI agents. For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider. We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know. Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love. Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations. The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
About The Role
As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform. This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements. This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment. This is a hybrid role based in our San Francisco office 4x per week.
Your Impact
- Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
- Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
- Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
- Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
- Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
- Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
Your Strengths
- 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
- Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
- Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
- Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
- Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
- Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
- Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
- Experience supporting SaaS products or enterprise software platforms is preferred
- Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Benefits & Perks
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $175/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Lunch and dinner provided daily
- Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
Employee Pay Disclosure
The base salary range for this full-time position is $130,000 - $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.
About Sprig
Sprig is the customer survey platform, rebuilt around AI agents. For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider. We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know. Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love. Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations. The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
About The Role
As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform. This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements. This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment. This is a hybrid role based in our San Francisco office 4x per week.
Your Impact
- Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
- Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
- Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
- Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
- Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
- Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
Your Strengths
- 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
- Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
- Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
- Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
- Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
- Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
- Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
- Experience supporting SaaS products or enterprise software platforms is preferred
- Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Benefits & Perks
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $175/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Lunch and dinner provided daily
- Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
Employee Pay Disclosure
The base salary range for this full-time position is $130,000 - $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.
See All 225+ Customer Success Operations Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Success Operations Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Intuit12
- ServiceTitan7
- Cox Communications5
- CRUSOE4
- Gorgias4
Top Industries Hiring
- Technology & Software68
- Consulting & Professional Services5
- Electronics & Hardware4
- Telecommunications3
- Banking & Financial Services3
What California Employers Look For
The qualifications that appear most often in customer success operations jobs across California.
- Experience with CRM platforms such as Salesforce or Gainsight in a customer-facing operations role
- Bachelor's degree in business, operations management, or a related analytical field
- Demonstrated ability to build and maintain customer health scoring models and dashboards
- Proficiency in data analysis tools including SQL, Excel, or business intelligence platforms like Tableau
- Experience supporting cross-functional teams across sales, product, and customer success
- Familiarity with customer lifecycle processes, onboarding workflows, and renewal operations
Customer Success Operations Jobs in California: Frequently Asked Questions
How do you become a customer success operations professional in California?
Most customer success operations roles in California require a bachelor's degree in business, information systems, or a related field, though no state-issued license applies to this role. California employers prioritize hands-on experience with CRM and analytics platforms, so building proficiency in tools like Salesforce or Gainsight is essential. Many candidates transition from customer success, sales operations, or business analyst roles, then move into dedicated operations positions as they develop process design and data skills.
Which companies hire customer success operations professionals in California?
Employers hiring customer success operations professionals in California right now include Intuit, ServiceTitan, and Cox Communications, based on current listings on Migrate Mate as of August 2026. California's dense concentration of enterprise SaaS companies means ongoing demand for operations talent that can scale customer programs across large accounts.
Which California cities have the most customer success operations jobs?
San Francisco, Los Angeles, and California have the most customer success operations openings in California. San Francisco leads because of its concentration of enterprise SaaS and cloud software headquarters, while Los Angeles draws demand from media technology and e-commerce platforms, and San Diego's growing life sciences and defense tech sectors have expanded their customer operations teams significantly in recent years.
Are there remote customer success operations jobs in California?
Yes, and more than most fields. About 61% of customer success operations openings tied to California are remote or hybrid as of August 2026, reflecting how heavily this role relies on digital platforms rather than on-site presence. The most consistently remote sub-functions are CRM administration, data reporting, and customer health monitoring, where all work happens inside cloud-based tools.
How can I get hired as a customer success operations professional in California with little or no experience?
The most realistic entry path is through a customer success associate or business operations coordinator role at a mid-size California SaaS company, where you can learn CRM workflows on the job. Companies like Salesforce and Zendesk run associate and rotational programs in their California offices that welcome candidates without direct operations experience. Building a Salesforce Administrator credential and demonstrating basic SQL or dashboard skills closes the gap quickly and signals readiness to hiring managers reviewing entry-level applications.
Where can I find and apply to customer success operations jobs in California?
You can find and apply to customer success operations jobs in California on Migrate Mate, which lists current California openings across industries and experience levels. Find the roles that fit your background and apply directly to each one.
See All 225+ Customer Success Operations Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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