Customer Success Operations Jobs in California
Customer Success Operations jobs in California are in strong demand, concentrated in SaaS, enterprise software, and technology services companies, with openings from entry-level operations coordinator through senior director. San Francisco, Los Angeles, and San Diego are the primary hiring hubs, where companies like Salesforce, ServiceNow, and Zendesk maintain large California footprints. The most sought-after specialties are revenue operations alignment, customer journey analytics, and CRM administration. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 430+ Customer Success Operations jobs
INTRODUCTION
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
ROLE AND RESPONSIBILITIES
We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences. In this role, you’ll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers.
- Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact.
- Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin.
- Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule.
- Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity.
- Analyze trends and surface insights that influence strategic decisions and operational priorities.
- Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution.
- Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution.
- Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.
BASIC QUALIFICATIONS
* Bachelor’s Degree.
* 5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high-growth SaaS or AI company. Experience with Partners preferred.
* Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
* PSA Platform Experience: RocketLane or similar.
* Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.
* Strong Project Management: Manage multiple projects from scope to delivery; organized & detail-oriented.
* Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.
* Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.
PREFERRED QUALIFICATIONS
* Experience with Tableau, Gong, SQL.
BENEFITS
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
COMPENSATION
The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
POLICIES
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
INTRODUCTION
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
ROLE AND RESPONSIBILITIES
We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences. In this role, you’ll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers.
- Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact.
- Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin.
- Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule.
- Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity.
- Analyze trends and surface insights that influence strategic decisions and operational priorities.
- Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution.
- Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution.
- Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.
BASIC QUALIFICATIONS
* Bachelor’s Degree.
* 5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high-growth SaaS or AI company. Experience with Partners preferred.
* Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
* PSA Platform Experience: RocketLane or similar.
* Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.
* Strong Project Management: Manage multiple projects from scope to delivery; organized & detail-oriented.
* Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.
* Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.
PREFERRED QUALIFICATIONS
* Experience with Tableau, Gong, SQL.
BENEFITS
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
COMPENSATION
The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
POLICIES
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
See All 430+ Customer Success Operations Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Success Operations Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- TikTok32
- DoorDash13
- Rippling10
- Notion9
- Intuit8
Top Industries Hiring
- Technology & Software217
- Electronics & Hardware31
- Consulting & Professional Services23
- Banking & Financial Services18
- Science & Research16
What California Employers Look For
The qualifications that appear most often in customer success operations jobs across California.
- Experience with CRM platforms such as Salesforce or Gainsight in a customer-facing operations role
- Bachelor's degree in business, operations management, or a related analytical field
- Demonstrated ability to build and maintain customer health scoring models and dashboards
- Proficiency in data analysis tools including SQL, Excel, or business intelligence platforms like Tableau
- Experience supporting cross-functional teams across sales, product, and customer success
- Familiarity with customer lifecycle processes, onboarding workflows, and renewal operations
Customer Success Operations Jobs in California: Frequently Asked Questions
How do you become a customer success operations professional in California?
Most customer success operations roles in California require a bachelor's degree in business, information systems, or a related field, though no state-issued license applies to this role. California employers prioritize hands-on experience with CRM and analytics platforms, so building proficiency in tools like Salesforce or Gainsight is essential. Many candidates transition from customer success, sales operations, or business analyst roles, then move into dedicated operations positions as they develop process design and data skills.
Which companies hire customer success operations professionals in California?
Employers hiring customer success operations professionals in California right now include TikTok, DoorDash, and Rippling, based on current listings on Migrate Mate as of June 2026. California's dense concentration of enterprise SaaS companies means ongoing demand for operations talent that can scale customer programs across large accounts.
Which California cities have the most customer success operations jobs?
San Francisco, Los Angeles, and San Jose have the most customer success operations openings in California. San Francisco leads because of its concentration of enterprise SaaS and cloud software headquarters, while Los Angeles draws demand from media technology and e-commerce platforms, and San Diego's growing life sciences and defense tech sectors have expanded their customer operations teams significantly in recent years.
Are there remote customer success operations jobs in California?
Yes, and more than most fields. About 32% of customer success operations openings tied to California are remote or hybrid as of June 2026, reflecting how heavily this role relies on digital platforms rather than on-site presence. The most consistently remote sub-functions are CRM administration, data reporting, and customer health monitoring, where all work happens inside cloud-based tools.
How can I get hired as a customer success operations professional in California with little or no experience?
The most realistic entry path is through a customer success associate or business operations coordinator role at a mid-size California SaaS company, where you can learn CRM workflows on the job. Companies like Salesforce and Zendesk run associate and rotational programs in their California offices that welcome candidates without direct operations experience. Building a Salesforce Administrator credential and demonstrating basic SQL or dashboard skills closes the gap quickly and signals readiness to hiring managers reviewing entry-level applications.
Where can I find and apply to customer success operations jobs in California?
You can find and apply to customer success operations jobs in California on Migrate Mate, which lists current California openings across industries and experience levels. Find the roles that fit your background and apply directly to each one.
See All 430+ Customer Success Operations Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Jobs