Customer Success Operations Jobs in Illinois
Customer Success Operations jobs in Illinois are in active demand, concentrated in SaaS, fintech, and enterprise software sectors, with openings ranging from entry-level coordinator roles through senior operations managers and directors. Chicago anchors the market as one of the most active hiring metros in the Midwest, with Naperville and Schaumburg adding volume through their dense corporate corridors. Well-known employers with a lasting Illinois presence including Salesforce, Morningstar, and Zebra Technologies consistently hire in this space, with the strongest demand in CRM administration, customer journey analytics, and onboarding program development. Find a role that fits below and apply directly.
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About MVP One
MVP One is a leader in cloud-based software and solutions for asset-intensive industries, enabling teams to better manage their maintenance operations. Our user-friendly platform helps companies streamline workflows, reduce asset downtime, and optimize their human and capital resources.
About the Role
As a Customer Success Representative at MVP One, you will play a key role in driving customer retention, satisfaction, and growth by developing and maintaining strong customer relationships and proactively managing the customer experience.
In this role, you will serve as a product expert, trusted advisor, and primary point of contact for assigned accounts. You will guide customers throughout their lifecycle, from onboarding and adoption through ongoing account management and renewal. This includes independently leading Quarterly Business Reviews (QBRs), renewal meetings, and other strategic customer discussions to evaluate account health, demonstrate value, identify opportunities for improvement, and strengthen long-term relationships. You will also work closely with Sales, Support, and other internal teams to ensure customer needs are addressed and opportunities for growth and improvement are identified.
Key Responsibilities
- Develop a strong understanding of the MVP One implementation methodology and demonstrate technical proficiency with both MVP One and MP2.
- Guide new customers through the post-sale onboarding process, providing ongoing guidance to ensure successful adoption and utilization of MVP One products and services.
- Build and maintain strong customer relationships to drive user adoption, satisfaction, retention, and account growth.
- Independently prepare for and lead Quarterly Business Reviews (QBRs) with customers, evaluating system utilization, identifying adoption gaps, discussing performance metrics, and developing action plans.
- Lead customer renewal meetings, proactively addressing customer concerns, demonstrating product value, identifying retention risks, and supporting renewal and expansion efforts.
- Understand customers' business needs and maintenance objectives, providing recommendations and developing success plans that establish critical success factors, KPIs, and measurable goals.
- Monitor account health and proactively identify risks, adoption challenges, and opportunities to improve the customer experience.
- Drive customer references, testimonials, and case studies.
- Collaborate with internal teams to communicate customer feedback, resolve issues, and support product enhancements.
- Promote new products, services, and marketing initiatives, including webinars, training sessions, and events.
- Process customer orders secured by Account Executives and the Customer Success team, including:
- Schedule training and consulting services.
- Release technical support services.
- Process subscription amendments.
- Release databases.
- Update customer accounts.
- Coordinate and schedule in-person and virtual training sessions hosted by MVP One.
- Maintain accurate customer records, document interactions, and ensure timely follow-through on commitments and assigned tasks.
Preferred Qualifications/Technologies
- Bachelor's degree and/or 2+ years of experience in technology sales, customer success, or account management within the software or SaaS industries.
- Experience in manufacturing, maintenance, or facilities management is preferred.
- Flexibility to work a varied schedule with occasional overnight travel.
- Demonstrated ability to build strong customer relationships, including with senior-level stakeholders.
- Exceptional written and verbal communication skills, including the confidence and ability to independently lead customer meetings and presentations.
- Strong critical thinking and problem-solving skills, with the ability to analyze situations, identify underlying issues, and recommend appropriate solutions.
- Exceptional attention to detail and accuracy, particularly when managing customer information, processing requests, documenting interactions, and coordinating follow-up.
- Strong organizational skills and the ability to manage multiple accounts, priorities, and deadlines independently.
- Expertise in issue resolution, customer advocacy, and escalation management.
- Strong technical aptitude and the ability to quickly learn software programs, including Salesforce CRM.
- Experience in project management, particularly with software implementations.
- Ability to work effectively and collaboratively with cross-functional teams.
- Excellent time management, accountability, and follow-through.
- Bilingual in Spanish is a plus.
What We Offer
- Hybrid work schedule
- Comprehensive health benefits options beginning day one (health, dental, vision, short term disability, life insurance)
- Paid time off, including several holidays and floating holidays
- Parental leave
- Transit benefit program
- Company laptop
- Company meetups for all employees to connect in person and virtually
- Competitive Traditional & Roth 401k retirement plan with employer match
- Fitness center access in office building
- Opportunity to work in a fast-paced and dynamic environment
- Supportive and collaborative team culture
- Training and development opportunities to help you grow your skills
Ready to Join Our Team?
If you are a highly motivated and results-oriented individual with a passion for building relationships and helping businesses succeed, we encourage you to apply!
Do you want to take your career into one of the fastest-growing industries around?
About MVP One
MVP One is a leader in cloud-based software and solutions for asset-intensive industries, enabling teams to better manage their maintenance operations. Our user-friendly platform helps companies streamline workflows, reduce asset downtime, and optimize their human and capital resources.
About the Role
As a Customer Success Representative at MVP One, you will play a key role in driving customer retention, satisfaction, and growth by developing and maintaining strong customer relationships and proactively managing the customer experience.
In this role, you will serve as a product expert, trusted advisor, and primary point of contact for assigned accounts. You will guide customers throughout their lifecycle, from onboarding and adoption through ongoing account management and renewal. This includes independently leading Quarterly Business Reviews (QBRs), renewal meetings, and other strategic customer discussions to evaluate account health, demonstrate value, identify opportunities for improvement, and strengthen long-term relationships. You will also work closely with Sales, Support, and other internal teams to ensure customer needs are addressed and opportunities for growth and improvement are identified.
Key Responsibilities
- Develop a strong understanding of the MVP One implementation methodology and demonstrate technical proficiency with both MVP One and MP2.
- Guide new customers through the post-sale onboarding process, providing ongoing guidance to ensure successful adoption and utilization of MVP One products and services.
- Build and maintain strong customer relationships to drive user adoption, satisfaction, retention, and account growth.
- Independently prepare for and lead Quarterly Business Reviews (QBRs) with customers, evaluating system utilization, identifying adoption gaps, discussing performance metrics, and developing action plans.
- Lead customer renewal meetings, proactively addressing customer concerns, demonstrating product value, identifying retention risks, and supporting renewal and expansion efforts.
- Understand customers' business needs and maintenance objectives, providing recommendations and developing success plans that establish critical success factors, KPIs, and measurable goals.
- Monitor account health and proactively identify risks, adoption challenges, and opportunities to improve the customer experience.
- Drive customer references, testimonials, and case studies.
- Collaborate with internal teams to communicate customer feedback, resolve issues, and support product enhancements.
- Promote new products, services, and marketing initiatives, including webinars, training sessions, and events.
- Process customer orders secured by Account Executives and the Customer Success team, including:
- Schedule training and consulting services.
- Release technical support services.
- Process subscription amendments.
- Release databases.
- Update customer accounts.
- Coordinate and schedule in-person and virtual training sessions hosted by MVP One.
- Maintain accurate customer records, document interactions, and ensure timely follow-through on commitments and assigned tasks.
Preferred Qualifications/Technologies
- Bachelor's degree and/or 2+ years of experience in technology sales, customer success, or account management within the software or SaaS industries.
- Experience in manufacturing, maintenance, or facilities management is preferred.
- Flexibility to work a varied schedule with occasional overnight travel.
- Demonstrated ability to build strong customer relationships, including with senior-level stakeholders.
- Exceptional written and verbal communication skills, including the confidence and ability to independently lead customer meetings and presentations.
- Strong critical thinking and problem-solving skills, with the ability to analyze situations, identify underlying issues, and recommend appropriate solutions.
- Exceptional attention to detail and accuracy, particularly when managing customer information, processing requests, documenting interactions, and coordinating follow-up.
- Strong organizational skills and the ability to manage multiple accounts, priorities, and deadlines independently.
- Expertise in issue resolution, customer advocacy, and escalation management.
- Strong technical aptitude and the ability to quickly learn software programs, including Salesforce CRM.
- Experience in project management, particularly with software implementations.
- Ability to work effectively and collaboratively with cross-functional teams.
- Excellent time management, accountability, and follow-through.
- Bilingual in Spanish is a plus.
What We Offer
- Hybrid work schedule
- Comprehensive health benefits options beginning day one (health, dental, vision, short term disability, life insurance)
- Paid time off, including several holidays and floating holidays
- Parental leave
- Transit benefit program
- Company laptop
- Company meetups for all employees to connect in person and virtually
- Competitive Traditional & Roth 401k retirement plan with employer match
- Fitness center access in office building
- Opportunity to work in a fast-paced and dynamic environment
- Supportive and collaborative team culture
- Training and development opportunities to help you grow your skills
Ready to Join Our Team?
If you are a highly motivated and results-oriented individual with a passion for building relationships and helping businesses succeed, we encourage you to apply!
See All 79 Customer Success Operations Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Customer Success Operations Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Retail
- Consulting & Professional Services
What Illinois Employers Look For
The qualifications that appear most often in customer success operations jobs across Illinois.
- Bachelor's degree in business, communications, or a related field required
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Two or more years of experience in customer success or operations roles
- Demonstrated ability to build and manage customer lifecycle workflows and playbooks
- Strong analytical skills using tools like Excel, Tableau, or Looker for reporting
- Excellent cross-functional communication skills with sales, product, and support teams
Customer Success Operations Jobs in Illinois: Frequently Asked Questions
How do you become a customer success operations in Illinois?
Customer success operations is not a licensed profession in Illinois, so there is no state-issued credential required to work in the field. Most Illinois employers expect a bachelor's degree in business, communications, or a technology-related discipline alongside hands-on experience with CRM systems. Certifications such as Salesforce Administrator or a Customer Success Management credential from organizations like the Customer Success Association strengthen a candidacy and are increasingly recognized by Illinois hiring managers in SaaS and fintech.
Which companies hire customer success operationss in Illinois?
Employers hiring customer success operationss in Illinois right now include Braze, Wolters Kluwer, and Relativity, based on current listings on Migrate Mate as of November 2026. Illinois's deep bench of enterprise software, financial services, and healthcare technology companies means demand for this role stays consistent throughout the year across the Chicago metro and its suburban business corridors.
Which Illinois cities have the most customer success operations jobs?
Chicago, Illinois, and Romeoville have the most customer success operations openings in Illinois. Chicago drives the bulk of demand through its concentration of SaaS headquarters, fintech firms, and large enterprise companies, while Naperville and Schaumburg contribute through the technology and corporate campuses clustered along the Interstate 88 corridor west of the city.
Are there remote customer success operations jobs in Illinois?
Yes, and more than most fields. About 91% of customer success operations openings tied to Illinois are remote or hybrid as of November 2026, reflecting how much of the work centers on software platforms, data analysis, and digital communication rather than in-person activity. The portions of the role most commonly offered remotely include CRM administration, reporting and analytics, and onboarding program management.
How can I get hired as a customer success operations in Illinois with little or no experience?
The most realistic entry path is moving from a customer-facing role, such as customer support specialist, account coordinator, or sales operations associate, into a junior customer success operations position. Large Illinois employers in SaaS and fintech regularly hire associates into rotational or onboarding-focused operations roles where candidates learn CRM tools on the job. Earning a Salesforce Administrator certification before applying gives candidates a concrete technical signal that offsets limited experience, and many Chicago-area technology companies have structured associate programs that feed directly into operations teams.
Where can I find and apply to customer success operations jobs in Illinois?
You can find and apply to customer success operations jobs in Illinois on Migrate Mate, which lists current Illinois openings across Chicago, Naperville, Schaumburg, and the rest of the state. Search the listings to see what is available right now, find roles that fit your background, and apply directly to the ones that match.
See All 79 Customer Success Operations Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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