Customer Success Operations Jobs in Illinois

INTRODUCTION

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem—accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

LOCATION

This is a hybrid position that requires 2 days per week in the office at our Chicago location.

ROLE AND RESPONSIBILITIES

The Manager, Pre-Sales Operations strengthens Syndigo's ability to win complex enterprise opportunities by driving structured pursuit management, scalable RFP/RFx response operations, and pre-sales enablement. This role supports the development and execution of the global pursuit desk and proposal management function, ensuring consistent, high-quality responses to competitive opportunities while equipping sales teams with repeatable frameworks and operational support. The position plays a key role in supporting strategic deals by managing RFP programs, coordinating cross-functional inputs, and ensuring responses clearly communicate the company’s value proposition and differentiation. It also oversees pre-sales systems and tools that improve efficiency and quality, including proposal automation platforms and demo automation tools (e.g., Consensus).

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

- Lead and support the global pursuit desk and proposal management operations
- Manage end-to-end RFP, RFI, and RFx response processes within RFP SaaS platforms
- Partner with sales leadership on strategic pursuits, opportunity qualification, and positioning
- Coordinate cross-functional contributions (Sales, Pre-Sales Engineering, Marketing, Product, Customer Success)
- Develop and enforce proposal governance, frameworks, and best practices
- Support capture planning, win theme development, and competitive differentiation
- Oversee proposal automation tools, knowledge management systems, and AI-enabled response solutions
- Enable scalable demo programs through platforms like Consensus
- Maintain alignment with Salesforce (SFDC) for pipeline visibility and deal tracking
- Track and report on operational metrics, proposal performance, and pursuit effectiveness
- Support ESG, security questionnaires, due diligence, and compliance documentation
- Mentor and develop a proposal and pursue coordination with team members

BASIC QUALIFICATIONS

- 10+ years in proposal management, pre-sales operations, pursuit management, solution consulting, or related roles
- Experience in enterprise SaaS or technology organizations with complex B2B sales cycles
- Proven success managing structured RFP/RFx programs using modern proposal tools
- Experience partnering with sales leadership on strategic enterprise deals in SFDC-driven environments
- Ability to translate technical capabilities into compelling business outcomes and ROI narratives
- Experience designing scalable operational processes and governance models
- Familiarity with proposal automation, AI tools, and knowledge management platforms
- Experience enabling demo programs (e.g., Consensus or similar platforms)
- Demonstrated experience leading or mentoring proposal/pursuit teams

PREFERRED QUALIFICATIONS

- Preferred experience within data-management or product-data ecosystems, including Master Data Management (MDM), Product Information Management (PIM), and Product Experience Management (PXM) markets
- Preferred background supporting global bid desk operations across regions (NA, EMEA, LATAM)

Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is Bonus Eligible.

For full-time U.S. based employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.

COMPENSATION

- Budgeted Salary Range: $120,000 USD - $135,000 USD

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.