Customer Success Operations Jobs in Illinois

Company Description: Silo Communications is a locally owned internet service provider based in Northern Illinois. We provide fast, reliable fiber and wireless internet while giving our customers the personal service and support they expect from a local company. As Silo continues to grow into new communities, we’re looking for someone who can help us build strong customer relationships and share what makes Silo different.

Role Description: The Customer Success Manager will help create a positive experience for both current and potential customers. This person will answer questions, explain our services, assist with new customer sign-ups, follow up on sales leads, and help resolve customer concerns.

The position will also support Silo’s marketing and public relations efforts. This may include creating social media content, helping with email campaigns, updating website information, attending community events, and finding new ways to promote Silo within the communities we serve.

This is a full-time, on-site position at our Winnebago office. Because we are a growing local company, the responsibilities may change from day to day. We’re looking for someone who is comfortable taking initiative, staying organized, and helping wherever needed.

Qualifications:

• Strong communication and people skills
• Friendly, dependable, and comfortable working directly with customers
• Organized and able to manage several projects or conversations at once
• Strong writing, spelling, and proofreading skills
• Comfortable speaking on the phone and following up with potential customers
• Familiar with social media platforms such as Facebook, Instagram, and LinkedIn
• Basic experience creating marketing content or promotional materials
• Able to learn new software and understand Silo’s internet and phone services
• Comfortable attending community events and representing Silo publicly
• Able to work independently while also being part of a small team
• Previous experience in customer service, sales, marketing, public relations, or a similar position is preferred
• A valid driver’s license and reliable transportation may be required for local events and community outreach

Pay: $50,000.00 - $125,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person