Customer Success Operations Jobs in Massachusetts
Customer Success Operations jobs in Massachusetts are in strong demand, concentrated in the state's thriving SaaS, healthtech, and financial services sectors, with openings from entry-level coordinators through senior director roles. Boston, Cambridge, and Waltham are the primary hiring hubs, home to established employers like HubSpot, Wayfair, and Fidelity Investments that maintain large customer success organizations. The most sought-after specialties include CRM administration, revenue operations alignment, and customer lifecycle analytics. Find a role that fits below and apply directly.
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Role & Responsibilities
As a proactive and results-driven Sales Account Manager, you will oversee and grow the existing DELMIAWorks client base. You will serve as the primary strategic business advisor, and commercial account owner for assigned manufacturing clients. You will drive software adoption, ensure long-term retention, and identify account expansion opportunities additional user licenses, modules, training, and services. Through proactive account planning and consultative selling, you will help customers align DELMIAWorks solutions with their business goals, while driving revenue growth.
Key Responsibilities
Managing recurring software renewals, contract upsells, add-on module sales, and service engagements to hit expansion targets. Develop account plans to identify growth opportunities, protect reoccurring revenue, and prioritize customer engagement
Establishing strong relationships with key executive stakeholders, plant managers, and IT leaders, to understand business priorities and uncover opportunities to deliver additional value.
Leading consultative customer conversations to help clients maximize ROI from DELMIAWorks Enterprise Resource Planning/Manufacturing Execution (ERP & MES) by aligning software capabilities with their business and production goals. Guide qualified opportunities through the sales process, from discovery through close.
Monitoring account health metrics, usage patterns, and account satisfaction to proactively address risks and identify growth opportunities. Collaborate with internal teams, including Sales Engineering, Services, Support and Product, to address customer needs and drive successful outcomes.
Travel to customer facilities as needed to build relationships, gain firsthand insight into their manufacturing operations and business challenges, and identify opportunities to improve performance and deliver additional value through DELMIAWorks.
Qualifications
5+ years in B2B Account Management, Customer Success, or Software Sales within the manufacturing, ERP/MES or complex enterprise software environments.
Proven ability to manage customer relationships, develop account plans, identify upsell and cross-sell opportunities, and manage renewals and sales opportunities through close.
Strong business and consultative selling skills, with the ability to understand customer challenges, engage stakeholders at multiple levels and connect technology solutions to measurable business outcomes. Familiarity with manufacturing operational workflows e.g., shop floor control, inventory management, quality, supply chain.
Excellent communication, relationship-building, presentation, forecasting, and strategic negotiation skills. Ability to prioritize accounts and collaborate effectively across cross-functional teams.
Ability and willingness to travel to customer locations as required.
Inclusion statement
Compensation & Benefits
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $185000 and $220000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
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Find JobsCustomer Success Operations Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Success Operations Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Consulting & Professional Services
What Massachusetts Employers Look For
The qualifications that appear most often in customer success operations jobs across Massachusetts.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success, operations, or account management
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to analyze customer data and translate insights into process improvements
- Experience building or optimizing onboarding, renewal, and escalation workflows
- Strong cross-functional collaboration skills with sales, product, and support teams
Customer Success Operations Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer success operations in Massachusetts?
Most customer success operations roles in Massachusetts require a bachelor's degree in business, communications, operations, or a related field, with no state-issued license needed for the role itself. Employers here look for hands-on CRM experience and familiarity with SaaS business models, reflecting the dominance of Boston's tech and healthtech sectors. Building skills in revenue operations, data analysis, and customer lifecycle management, along with earning a Salesforce or Gainsight certification, positions candidates strongly for Massachusetts openings.
Which companies hire customer success operationss in Massachusetts?
Employers hiring customer success operationss in Massachusetts right now include PTC, Foley, and Datadog, based on current listings on Migrate Mate as of November 2026. Massachusetts's dense concentration of SaaS companies and financial technology firms in Boston and the Route 128 corridor means steady, recurring demand for this role year-round.
Which Massachusetts cities have the most customer success operations jobs?
Boston, Waltham, and Cambridge lead Massachusetts for customer success operations openings. Boston anchors the market as the state's primary technology and financial services hub, while Cambridge draws demand from biotech and edtech firms clustered near MIT and Harvard, and Waltham benefits from the dense Route 128 technology corridor where many SaaS and enterprise software companies are headquartered.
Are there remote customer success operations jobs in Massachusetts?
Yes, and more than most fields, because customer success operations work is largely desk-based, analytical, and conducted through digital tools that translate well to remote environments. About 88% of customer success operations openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting widespread adoption of flexible arrangements across the state's tech sector. Roles focused on CRM administration, reporting, and process design tend to be the most remote-friendly.
How can I get hired as a customer success operations in Massachusetts with little or no experience?
The most realistic entry path is moving laterally from a customer support, sales operations, or account coordinator role at one of Massachusetts's many SaaS or healthtech companies, where internal transitions into operations are common. Large Boston-area employers often post associate customer success or operations coordinator roles designed for early-career candidates. Building proficiency in Salesforce or Gainsight and completing a recognized certification demonstrates readiness even without a formal operations title on your resume.
Where can I find and apply to customer success operations jobs in Massachusetts?
You can find and apply to customer success operations jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Search the listings, find roles that fit your background and location, and apply directly to the ones that match.
See All 79 Customer Success Operations Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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