Customer Success Operations Jobs in New Jersey
Customer Success Operations jobs in New Jersey are in active demand, concentrated in pharmaceutical, financial services, technology, and logistics sectors, with openings at every level from associate to director. Newark, Princeton, and Jersey City are the primary hiring hubs, anchored by established employers like Johnson & Johnson, Prudential Financial, and Cognizant, all of which maintain significant New Jersey operations. The most sought-after specialties include CRM administration, customer journey mapping, and post-sale process optimization. Find a role that fits below and apply directly.
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Showing 5 of 33+ Customer Success Operations jobs
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See All 33 Customer Success Operations Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Operations Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success operations jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success or operations roles preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to analyze customer data and translate insights into process improvements
- Strong cross-functional collaboration skills working with sales, product, and support teams
- Experience building or refining customer onboarding and renewal workflows
Customer Success Operations Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success operations in New Jersey?
Customer success operations roles in New Jersey require no state-issued license, so the path runs through education and experience. Most New Jersey employers expect a bachelor's degree in business, operations, or a related discipline. From there, candidates typically move through customer support or account coordination roles before stepping into operations. Familiarity with Salesforce administration and data reporting is a consistent advantage in New Jersey's technology and pharmaceutical hiring markets.
Which companies hire customer success operationss in New Jersey?
Employers hiring customer success operationss in New Jersey right now include JetBrains, IQVIA, and Doceree, based on current listings on Migrate Mate as of September 2026. New Jersey's concentration of pharmaceutical headquarters, financial services firms, and regional technology companies means demand for this role tends to stay consistent throughout the year rather than spiking seasonally.
Which New Jersey cities have the most customer success operations jobs?
Marlton, Somerset, and New Jersey have the most customer success operations openings in New Jersey. Newark draws volume from its financial services and logistics companies, Jersey City benefits from its proximity to Manhattan-based firms that maintain Garden State offices, and Princeton sits at the center of New Jersey's pharmaceutical and life sciences corridor, where post-sale operations teams support large enterprise accounts.
Are there remote customer success operations jobs in New Jersey?
Yes, and more than most fields. Customer success operations work is largely desk-based and systems-driven, making it well suited to remote and hybrid arrangements. About 71% of customer success operations openings tied to New Jersey are remote or hybrid as of September 2026, reflecting broad employer acceptance of distributed teams. CRM administration and data reporting tasks tend to be the most remote-friendly components of the role.
How can I get hired as a customer success operations in New Jersey with little or no experience?
The most realistic entry path is through a customer support or account coordinator role at one of New Jersey's large technology or pharmaceutical employers, where internal transfers into operations are common. Companies like Cognizant and similar IT services firms based in New Jersey regularly hire associate operations analysts without deep experience. Building Salesforce skills through an administrator certification, even independently, meaningfully strengthens an application and signals readiness for the systems-heavy side of the role.
Where can I find and apply to customer success operations jobs in New Jersey?
You can find and apply to customer success operations jobs in New Jersey on Migrate Mate, which lists current New Jersey openings across industries and experience levels. Search the available roles, find ones that match your background, and apply directly without detours.
See All 33 Customer Success Operations Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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