Customer Success Operations Jobs in New Jersey
Customer Success Operations jobs in New Jersey are in active demand, concentrated in pharmaceutical, financial services, technology, and logistics sectors, with openings at every level from associate to director. Newark, Princeton, and Jersey City are the primary hiring hubs, anchored by established employers like Johnson & Johnson, Prudential Financial, and Cognizant, all of which maintain significant New Jersey operations. The most sought-after specialties include CRM administration, customer journey mapping, and post-sale process optimization. Find a role that fits below and apply directly.
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Showing 5 of 36+ Customer Success Operations jobs
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
See All 36 Customer Success Operations Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Operations Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success operations jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success or operations roles preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to analyze customer data and translate insights into process improvements
- Strong cross-functional collaboration skills working with sales, product, and support teams
- Experience building or refining customer onboarding and renewal workflows
Customer Success Operations Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success operations in New Jersey?
Customer success operations roles in New Jersey require no state-issued license, so the path runs through education and experience. Most New Jersey employers expect a bachelor's degree in business, operations, or a related discipline. From there, candidates typically move through customer support or account coordination roles before stepping into operations. Familiarity with Salesforce administration and data reporting is a consistent advantage in New Jersey's technology and pharmaceutical hiring markets.
Which companies hire customer success operationss in New Jersey?
Employers hiring customer success operationss in New Jersey right now include JetBrains, AvePoint, and CentralReach, based on current listings on Migrate Mate as of November 2026. New Jersey's concentration of pharmaceutical headquarters, financial services firms, and regional technology companies means demand for this role tends to stay consistent throughout the year rather than spiking seasonally.
Which New Jersey cities have the most customer success operations jobs?
Jersey City, Marlton, and Holmdel have the most customer success operations openings in New Jersey. Newark draws volume from its financial services and logistics companies, Jersey City benefits from its proximity to Manhattan-based firms that maintain Garden State offices, and Princeton sits at the center of New Jersey's pharmaceutical and life sciences corridor, where post-sale operations teams support large enterprise accounts.
Are there remote customer success operations jobs in New Jersey?
Yes, and more than most fields. Customer success operations work is largely desk-based and systems-driven, making it well suited to remote and hybrid arrangements. About 72% of customer success operations openings tied to New Jersey are remote or hybrid as of November 2026, reflecting broad employer acceptance of distributed teams. CRM administration and data reporting tasks tend to be the most remote-friendly components of the role.
How can I get hired as a customer success operations in New Jersey with little or no experience?
The most realistic entry path is through a customer support or account coordinator role at one of New Jersey's large technology or pharmaceutical employers, where internal transfers into operations are common. Companies like Cognizant and similar IT services firms based in New Jersey regularly hire associate operations analysts without deep experience. Building Salesforce skills through an administrator certification, even independently, meaningfully strengthens an application and signals readiness for the systems-heavy side of the role.
Where can I find and apply to customer success operations jobs in New Jersey?
You can find and apply to customer success operations jobs in New Jersey on Migrate Mate, which lists current New Jersey openings across industries and experience levels. Search the available roles, find ones that match your background, and apply directly without detours.
See All 36 Customer Success Operations Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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