Customer Success Operations Jobs in Texas
Customer Success Operations jobs in Texas are highly active, concentrated in SaaS, enterprise technology, and financial services, with openings at every level from coordinator to director of operations. Austin, Dallas, and Houston lead hiring, anchored by employers like Dell Technologies, Oracle, and Salesforce, all of which maintain large Texas operations. The most in-demand specialties are CRM administration, customer lifecycle analytics, and onboarding program management. Find a role that fits below and apply directly.
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Showing 4 of 189+ Customer Success Operations jobs
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
See All 189+ Customer Success Operations Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Operations Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Retail
- Cybersecurity
- Marketing & Advertising
What Texas Employers Look For
The qualifications that appear most often in customer success operations jobs across Texas.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success or revenue operations
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to build and analyze customer health and retention metrics
- Experience cross-collaborating with sales, product, and support teams
- Strong written and verbal communication skills for client-facing documentation
Customer Success Operations Jobs in Texas: Frequently Asked Questions
How do you become a customer success operations in Texas?
Most Texas employers expect a bachelor's degree in business, communications, or a related field, though some accept equivalent experience in lieu of a degree. There is no state-issued license required for this role in Texas. Candidates typically move into customer success operations from account management, sales operations, or support roles, and earn credibility through platform certifications such as Salesforce Administrator or HubSpot Operations Hub, which Texas hiring managers consistently recognize.
Which companies hire customer success operationss in Texas?
Employers hiring customer success operationss in Texas right now include SpaceX, Braze, and HP, based on current listings on Migrate Mate as of November 2026. Texas's large base of enterprise technology companies, SaaS firms, and corporate headquarters creates consistent demand for this role across the state.
Which Texas cities have the most customer success operations jobs?
Austin, Dallas, and Houston have the most customer success operations openings in Texas. Austin's concentration of SaaS and cloud technology companies drives a large share of roles, while Dallas and Houston contribute heavily through financial services firms, healthcare technology companies, and the regional headquarters of national enterprise software providers.
Are there remote customer success operations jobs in Texas?
Yes, and more than most fields. Customer success operations is a desk-based, systems-driven role that translates well to remote and hybrid arrangements. About 73% of customer success operations openings tied to Texas are remote or hybrid as of November 2026, reflecting how broadly Texas employers have adopted flexible work for operations and analytics functions. The tasks most frequently done remotely include CRM administration, reporting, and onboarding workflow management.
How can I get hired as a customer success operations in Texas with little or no experience?
The most realistic entry path is moving from a customer support, account coordinator, or sales development role into an operations associate position. Large Texas employers like Dell Technologies and Oracle regularly post associate-level operations roles that are open to candidates with one to two years of client-facing experience. Building proficiency in Salesforce or HubSpot and completing a platform certification gives candidates a concrete edge when applying without a pure operations background.
Where can I find and apply to customer success operations jobs in Texas?
You can find and apply to customer success operations jobs in Texas on Migrate Mate, which lists current Texas openings across Austin, Dallas, Houston, and other markets. Find the roles that fit your experience and apply directly.
See All 189+ Customer Success Operations Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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