Customer Success Operations Jobs in Texas
Customer Success Operations jobs in Texas are highly active, concentrated in SaaS, enterprise technology, and financial services, with openings at every level from coordinator to director of operations. Austin, Dallas, and Houston lead hiring, anchored by employers like Dell Technologies, Oracle, and Salesforce, all of which maintain large Texas operations. The most in-demand specialties are CRM administration, customer lifecycle analytics, and onboarding program management. Find a role that fits below and apply directly.
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Showing 5 of 134+ Customer Success Operations jobs
INTRODUCTION
Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location. From manufacturing sites and data centers to life sciences labs, healthcare facilities, and corporate headquarters, Envoy unifies visitor management, risk assessment, mailroom management, digital signage software, resource booking, and emergency management into one integrated platform. With deep integrations across access control, identity, compliance screening, and collaboration tools—including LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, and Descartes Visual Compliance—Envoy helps organizations reduce risk, stay audit-ready, and operate with clarity at scale.
ABOUT THE ROLE
We are looking for a Customer Success Operations Manager to help scale and optimize our post-sales organization. In this role, you will partner closely with CS leadership and cross-functional teams to drive operational rigor, scalable systems, and data-driven decision-making across Customer Success, Renewals, Solutions Engineering (pre- and post-sales), and Support. Reporting to the Head of CS Operations, you will be a strategic and hands-on partner to CS leadership; own post-sales data, compensation operations, tooling, automation, and large-scale operational programs. You will execute high-impact initiatives that strengthen systems and processes, equipping customer-facing teams with the insights and infrastructure needed to perform at a high level while enabling the organization to scale efficiently. The ideal candidate is a motivated self-starter who thrives in ambiguity, is passionate about supporting customer-facing teams, and brings strong analytical, communication, and project management skills.
This is an on-site position that requires working 4 days a week (Monday-Thursday) at our Austin, Texas office.
YOUR ROLE AND RESPONSIBILITIES
Post-Sales Strategy & Analytics:
- Own post-sales data and insights management including churn, expansions, pipegen, product usage, customer health metrics, NPS, and team performance dashboards.
- Build and maintain dashboards and executive-ready reporting for QBRs, offsites, and board presentations.
- Translate large, complex datasets into actionable insights and clear narratives for CS teams.
- Maintain data accuracy across Salesforce, BI tools (Omni/Looker), Vitally, and related systems; establish processes to ensure ongoing data integrity.
- Translate business requirements into technical specifications for Data/BI teams and communicate outcomes across technical and non-technical audiences.
CS Compensation & Performance Operations:
- Manage quarterly compensation plans, SPIFFs, quota tracking, and attainment reporting.
- Support headcount planning and capacity modeling for the Success organization.
- Build dashboards and reporting frameworks that drive performance visibility and accountability.
Operational Excellence & Automation:
- Support and execute large-scale, cross-functional operational programs (e.g., customer scale, NPS, advocacy, product launch readiness), partnering across Data, Product, Finance, Marketing, and GTM to ensure strong execution.
- Drive automation and process optimization initiatives, proactively leveraging and learning emerging AI tools, to improve efficiency, scalability, and workflow quality.
- Identify and implement systems and tooling enhancements while managing and optimizing the CS tech stack (Vitally, Omni, Intercom, and related systems), continuously evaluating new technologies to support growth and scalability.
- Proactively streamline workflows and document and execute process improvements that increase productivity and operational clarity across the CS organization.
Program & Project Management:
- Lead large-scale, complex, cross-functional operational programs across the Success organization.
- Work directly with CS leadership and frontline teams to deeply understand business processes and operational needs, translating them into clear execution plans.
- Own the end-to-end rollout of new initiatives, systems, and processes, driving structured program management, change management, and communication plans to ensure successful adoption.
- Collaborate closely with Data, Finance, and broader GTM teams to ensure alignment and coordination across go-to-market functions.
BASIC QUALIFICATIONS
- 3-5 years of experience in Customer Success Operations, Revenue Operations, or related SaaS operational roles.
- Strong proficiency in Excel / Google Sheets.
- Basic SQL proficiency.
- Experience with Salesforce (CRM), BI tools (Looker, Omni, or similar), and Customer Success tools (Vitally, Gainsight, or similar).
- Strong experience managing post-sales analytics (retention, churn, expansions, performance tracking).
- Experience owning or operationalizing NPS and customer feedback programs.
- Experience implementing or optimizing CS tooling, including data integration and team enablement.
- Experience leveraging and learning new AI tools to improve workflows, automate processes, and increase operational efficiency.
- Experience leading cross-functional projects from planning through execution.
- Data-driven and systems-oriented mindset.
- Strong stakeholder management and communication skills.
- Organized self-starter who operates effectively both independently and cross-functionally.
PREFERRED QUALIFICATIONS
- Experience scaling post-sales operations in a high-growth SaaS environment.
- Experience managing compensation plans, quotas, SPIFFs, and performance reporting.
- Experience supporting headcount planning or capacity modeling.
- Familiarity with tools such as Jira and Intercom.
- Experience supporting headcount planning and capacity modeling.
- Exposure to ARR modeling or deeper financial partnership with Finance.
YOU ARE
- A strategic, systems-oriented operator who leverages automation and AI to scale impact.
- Proactive in identifying inefficiencies and redesigning workflows through tooling and integrations.
- Highly analytical and data-driven, turning insights into clear operational action.
- Organized and autonomous, able to drive complex, cross-functional initiatives end-to-end.
- A strong communicator who translates technical concepts into business outcomes and builds trust across teams.
YOU'LL GET
- A high degree of trust in your ideas and execution.
- An opportunity to partner and collaborate with other talented people.
- The ability to make an immediate impact in helping customers create a great workplace experience.
- Support for your personal and professional growth.
- High impact, high visibility. You will work directly with CS leadership and partner cross-functionally across Data, Product, Finance, and GTM - your work will shape how the entire post-sales organization operates.
- Build and scale. This is an opportunity to design and implement systems, tooling, and automation that meaningfully improve how Customer Success operates at scale.
- Own meaningful programs. From NPS to automation initiatives to cross-functional operational programs, you’ll drive initiatives that directly impact retention, expansion, and customer experience.
- Data-driven influence. You won’t just build dashboards - you’ll translate insights into action, helping leadership make smarter decisions and enabling frontline teams to perform at a high level.
- Modern, forward-looking focus. With automation and AI as strategic priorities, you’ll help modernize workflows and improve efficiency across the Success organization.
- Room to grow. This role offers strong exposure to leadership, cross-functional strategy, and scalable systems building - creating a clear path for growth within Operations.
By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
COMPENSATION RANGE
- Compensation Range: $112,500 - $122,250
INTRODUCTION
Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location. From manufacturing sites and data centers to life sciences labs, healthcare facilities, and corporate headquarters, Envoy unifies visitor management, risk assessment, mailroom management, digital signage software, resource booking, and emergency management into one integrated platform. With deep integrations across access control, identity, compliance screening, and collaboration tools—including LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, and Descartes Visual Compliance—Envoy helps organizations reduce risk, stay audit-ready, and operate with clarity at scale.
ABOUT THE ROLE
We are looking for a Customer Success Operations Manager to help scale and optimize our post-sales organization. In this role, you will partner closely with CS leadership and cross-functional teams to drive operational rigor, scalable systems, and data-driven decision-making across Customer Success, Renewals, Solutions Engineering (pre- and post-sales), and Support. Reporting to the Head of CS Operations, you will be a strategic and hands-on partner to CS leadership; own post-sales data, compensation operations, tooling, automation, and large-scale operational programs. You will execute high-impact initiatives that strengthen systems and processes, equipping customer-facing teams with the insights and infrastructure needed to perform at a high level while enabling the organization to scale efficiently. The ideal candidate is a motivated self-starter who thrives in ambiguity, is passionate about supporting customer-facing teams, and brings strong analytical, communication, and project management skills.
This is an on-site position that requires working 4 days a week (Monday-Thursday) at our Austin, Texas office.
YOUR ROLE AND RESPONSIBILITIES
Post-Sales Strategy & Analytics:
- Own post-sales data and insights management including churn, expansions, pipegen, product usage, customer health metrics, NPS, and team performance dashboards.
- Build and maintain dashboards and executive-ready reporting for QBRs, offsites, and board presentations.
- Translate large, complex datasets into actionable insights and clear narratives for CS teams.
- Maintain data accuracy across Salesforce, BI tools (Omni/Looker), Vitally, and related systems; establish processes to ensure ongoing data integrity.
- Translate business requirements into technical specifications for Data/BI teams and communicate outcomes across technical and non-technical audiences.
CS Compensation & Performance Operations:
- Manage quarterly compensation plans, SPIFFs, quota tracking, and attainment reporting.
- Support headcount planning and capacity modeling for the Success organization.
- Build dashboards and reporting frameworks that drive performance visibility and accountability.
Operational Excellence & Automation:
- Support and execute large-scale, cross-functional operational programs (e.g., customer scale, NPS, advocacy, product launch readiness), partnering across Data, Product, Finance, Marketing, and GTM to ensure strong execution.
- Drive automation and process optimization initiatives, proactively leveraging and learning emerging AI tools, to improve efficiency, scalability, and workflow quality.
- Identify and implement systems and tooling enhancements while managing and optimizing the CS tech stack (Vitally, Omni, Intercom, and related systems), continuously evaluating new technologies to support growth and scalability.
- Proactively streamline workflows and document and execute process improvements that increase productivity and operational clarity across the CS organization.
Program & Project Management:
- Lead large-scale, complex, cross-functional operational programs across the Success organization.
- Work directly with CS leadership and frontline teams to deeply understand business processes and operational needs, translating them into clear execution plans.
- Own the end-to-end rollout of new initiatives, systems, and processes, driving structured program management, change management, and communication plans to ensure successful adoption.
- Collaborate closely with Data, Finance, and broader GTM teams to ensure alignment and coordination across go-to-market functions.
BASIC QUALIFICATIONS
- 3-5 years of experience in Customer Success Operations, Revenue Operations, or related SaaS operational roles.
- Strong proficiency in Excel / Google Sheets.
- Basic SQL proficiency.
- Experience with Salesforce (CRM), BI tools (Looker, Omni, or similar), and Customer Success tools (Vitally, Gainsight, or similar).
- Strong experience managing post-sales analytics (retention, churn, expansions, performance tracking).
- Experience owning or operationalizing NPS and customer feedback programs.
- Experience implementing or optimizing CS tooling, including data integration and team enablement.
- Experience leveraging and learning new AI tools to improve workflows, automate processes, and increase operational efficiency.
- Experience leading cross-functional projects from planning through execution.
- Data-driven and systems-oriented mindset.
- Strong stakeholder management and communication skills.
- Organized self-starter who operates effectively both independently and cross-functionally.
PREFERRED QUALIFICATIONS
- Experience scaling post-sales operations in a high-growth SaaS environment.
- Experience managing compensation plans, quotas, SPIFFs, and performance reporting.
- Experience supporting headcount planning or capacity modeling.
- Familiarity with tools such as Jira and Intercom.
- Experience supporting headcount planning and capacity modeling.
- Exposure to ARR modeling or deeper financial partnership with Finance.
YOU ARE
- A strategic, systems-oriented operator who leverages automation and AI to scale impact.
- Proactive in identifying inefficiencies and redesigning workflows through tooling and integrations.
- Highly analytical and data-driven, turning insights into clear operational action.
- Organized and autonomous, able to drive complex, cross-functional initiatives end-to-end.
- A strong communicator who translates technical concepts into business outcomes and builds trust across teams.
YOU'LL GET
- A high degree of trust in your ideas and execution.
- An opportunity to partner and collaborate with other talented people.
- The ability to make an immediate impact in helping customers create a great workplace experience.
- Support for your personal and professional growth.
- High impact, high visibility. You will work directly with CS leadership and partner cross-functionally across Data, Product, Finance, and GTM - your work will shape how the entire post-sales organization operates.
- Build and scale. This is an opportunity to design and implement systems, tooling, and automation that meaningfully improve how Customer Success operates at scale.
- Own meaningful programs. From NPS to automation initiatives to cross-functional operational programs, you’ll drive initiatives that directly impact retention, expansion, and customer experience.
- Data-driven influence. You won’t just build dashboards - you’ll translate insights into action, helping leadership make smarter decisions and enabling frontline teams to perform at a high level.
- Modern, forward-looking focus. With automation and AI as strategic priorities, you’ll help modernize workflows and improve efficiency across the Success organization.
- Room to grow. This role offers strong exposure to leadership, cross-functional strategy, and scalable systems building - creating a clear path for growth within Operations.
By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
COMPENSATION RANGE
- Compensation Range: $112,500 - $122,250
See All 134+ Customer Success Operations Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Operations Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Kestra Financial4
- Vizient4
- DoorDash3
- Equinix3
- Google3
Top Industries Hiring
- Technology & Software51
- Consulting & Professional Services13
- Electronics & Hardware8
- Biotechnology & Pharmaceuticals6
- Construction & Real Estate5
What Texas Employers Look For
The qualifications that appear most often in customer success operations jobs across Texas.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success or revenue operations
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to build and analyze customer health and retention metrics
- Experience cross-collaborating with sales, product, and support teams
- Strong written and verbal communication skills for client-facing documentation
Customer Success Operations Jobs in Texas: Frequently Asked Questions
How do you become a customer success operations in Texas?
Most Texas employers expect a bachelor's degree in business, communications, or a related field, though some accept equivalent experience in lieu of a degree. There is no state-issued license required for this role in Texas. Candidates typically move into customer success operations from account management, sales operations, or support roles, and earn credibility through platform certifications such as Salesforce Administrator or HubSpot Operations Hub, which Texas hiring managers consistently recognize.
Which companies hire customer success operationss in Texas?
Employers hiring customer success operationss in Texas right now include Kestra Financial, Vizient, and DoorDash, based on current listings on Migrate Mate as of June 2026. Texas's large base of enterprise technology companies, SaaS firms, and corporate headquarters creates consistent demand for this role across the state.
Which Texas cities have the most customer success operations jobs?
Austin, Dallas, and Plano have the most customer success operations openings in Texas. Austin's concentration of SaaS and cloud technology companies drives a large share of roles, while Dallas and Houston contribute heavily through financial services firms, healthcare technology companies, and the regional headquarters of national enterprise software providers.
Are there remote customer success operations jobs in Texas?
Yes, and more than most fields. Customer success operations is a desk-based, systems-driven role that translates well to remote and hybrid arrangements. About 31% of customer success operations openings tied to Texas are remote or hybrid as of June 2026, reflecting how broadly Texas employers have adopted flexible work for operations and analytics functions. The tasks most frequently done remotely include CRM administration, reporting, and onboarding workflow management.
How can I get hired as a customer success operations in Texas with little or no experience?
The most realistic entry path is moving from a customer support, account coordinator, or sales development role into an operations associate position. Large Texas employers like Dell Technologies and Oracle regularly post associate-level operations roles that are open to candidates with one to two years of client-facing experience. Building proficiency in Salesforce or HubSpot and completing a platform certification gives candidates a concrete edge when applying without a pure operations background.
Where can I find and apply to customer success operations jobs in Texas?
You can find and apply to customer success operations jobs in Texas on Migrate Mate, which lists current Texas openings across Austin, Dallas, Houston, and other markets. Find the roles that fit your experience and apply directly.
See All 134+ Customer Success Operations Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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