Customer Success Operations Jobs in New York
Customer Success Operations jobs in New York represent one of the most active markets in the country, concentrated heavily in SaaS, fintech, media, and enterprise software, with openings at every level from coordinator through director. The densest hiring is in New York City, with secondary clusters in White Plains and Albany, where employers like Salesforce, Bloomberg, and Verizon maintain substantial operations. The most sought-after specialties include CRM administration, renewal and retention operations, and customer journey analytics. Find a role that fits below and apply directly.
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Showing 5 of 201+ Customer Success Operations jobs
Join our team as a Customer Success Specialist and help us deliver exceptional service to our valued customers. We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and professional development opportunities.
Responsibilities:
- Serve as the main point of contact for assigned customers, ensuring their success and satisfaction with our products and services.
- Develop and maintain strong relationships with customers, understanding their business needs and goals. Additionally, entering customer orders, developing presentations, performing product research and generating customer invoices.
- Provide ongoing support and guidance to customers, helping them maximize the value they receive from our solutions.
- Collaborate with internal teams to address customer inquiries, resolve issues, and drive customer success. Including but not limited to following up with manufacturers on open POs, developing identification sheets for publishing products to websites,
- Conduct regular check-ins with customers to assess their satisfaction, identify opportunities for improvement, and provide proactive recommendations.
- Assist in the onboarding process for new customers, ensuring a smooth transition and successful implementation of our solutions.
- Stay up-to-date on industry trends and market developments to effectively advise customers on best practices.
Requirements:
- Associate's degree in a related field or equivalent experience.
- Proven experience in a customer-facing role, preferably in the marketing industry. Role in account management or sales is a plus.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate complex concepts to diverse audiences.
- Working knowledge of accounting and inventory principles.
- Demonstrated project management skills, with the ability to manage multiple priorities and deadlines.
- Ability to analyze data and metrics to drive insights and make data-driven decisions.
- Proactive mindset with a strong focus on customer satisfaction and success. Must be highly organized with a keen attention to detail, while maintaining a positive attitude in a fast paced environment.
If you are passionate about building strong customer relationships and driving success, we would love to hear from you. Some days you'll be a detective, some days you'll be a librabrian, some days you'll be an administrative assistant, some days you'll be a superstar salesperson and some days you'll be all of the above! If this type of varied position excites you, please apply today!
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Education:
- Associate (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Promotional Products: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Binghamton, NY 13901: Relocate before starting work (Required)
Work Location: In person
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Find JobsCustomer Success Operations Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Success Operations Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software21
- Marketing & Advertising3
- Banking & Financial Services2
- Consulting & Professional Services2
- Retail1
What New York Employers Look For
The qualifications that appear most often in customer success operations jobs across New York.
- Bachelor's degree in business, communications, or a related field required
- Proven experience with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to analyze customer health metrics and drive retention outcomes
- Proficiency in customer success tools like Gainsight, Totango, or ChurnZero
- Strong cross-functional collaboration skills with sales, product, and support teams
- Experience building or optimizing customer onboarding and renewal workflows
Customer Success Operations Jobs in New York: Frequently Asked Questions
How do you become a customer success operations in New York?
Most customer success operations roles in New York require a bachelor's degree in business, communications, or a related field, combined with experience in a customer-facing or revenue operations role. There is no state-issued license for this role in New York. Employers typically look for candidates who have worked in CRM administration, sales operations, or account management and can demonstrate measurable impact on retention or renewal rates.
Which companies hire customer success operationss in New York?
Employers hiring customer success operationss in New York right now include Handshake, Amazon, and Braze, based on current listings on Migrate Mate as of September 2026. New York City's dense concentration of enterprise SaaS, fintech, and media companies means new openings appear consistently throughout the year across a wide range of industries and company sizes.
Which New York cities have the most customer success operations jobs?
The cities with the most customer success operations openings in New York are New York, Brooklyn, and Albany. New York City drives the majority of demand given its unmatched concentration of enterprise technology, financial services, and media employers, while suburban markets like White Plains benefit from corporate headquarters that have expanded their customer success functions beyond Manhattan.
Are there remote customer success operations jobs in New York?
Yes, and more than most fields. About 73% of customer success operations openings tied to New York are remote or hybrid as of September 2026, reflecting how much of the work, such as CRM management, data analysis, and cross-functional coordination, can be done entirely off-site. Roles focused on executive business reviews or onboarding high-value accounts are most likely to require some in-person presence.
How can I get hired as a customer success operations in New York with little or no experience?
The most realistic entry path is moving into customer success operations from a customer support, sales development, or account coordinator role at a New York-based SaaS or technology company. Large employers in the city regularly hire for associate customer success or revenue operations coordinator roles that do not require prior operations experience. Building proficiency in Salesforce and earning a Salesforce Administrator certification gives candidates a meaningful edge in New York's competitive market.
Where can I find and apply to customer success operations jobs in New York?
You can find and apply to customer success operations jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your experience and preferences, and apply directly to the employers posting them.
See All 201+ Customer Success Operations Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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