Service Coordinator Jobs in New York
Service Coordinator jobs in New York are among the most active in the country, with steady demand across healthcare, human services, managed care, and disability support organizations at every level from entry-level through senior and supervisory roles. The heaviest hiring is concentrated in New York City, Buffalo, and Albany, where large employers like Northwell Health, the New York City Department of Social Services, and UnitedHealth Group maintain substantial service coordination teams. The most in-demand specialties are care coordination for Medicaid managed long-term care, developmental disabilities support under OPWDD programs, and behavioral health case management. Find a role that fits below and apply directly.
Find Service Coordinator JobsOverview
Showing 5 of 394+ Service Coordinator jobs
INTRODUCTION
cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".
cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.
ROLE AND RESPONSIBILITIES
As a Field Services Coordinator/ Dispatch, you will be responsible for coordinating, monitoring, and improving field service activities. This includes but is not limited to scheduling deployment of field technicians, providing support and guidance to service personnel, and documenting project logistics that may include installation, repair, or replacement of equipment. This role may also include remote troubleshooting of a customer device, as well as remote access for service validation. All activities will be performed against the contracted requirements and will include routing project reporting around these activities.
Duties and Responsibilities:
- Support multiple end users by answering incoming tickets and requests via phone, email, or directly through ITSM ticketing system.
- Provide direction to and monitor field resources to achieve customer service level requirements (SLRs) – Field Services Coordinator is responsible to Delivery Manager for using provided resources to meet SLRs.
- Clearly and accurately document user cases within ITSM ticketing system.
- Prep technician and customer for deskside visit.
- Provide service validation (through remote tools) at the end of an incident and before an incident closeout (i.e., customer can access Active Directory, applications, and files).
- Collect and validate appropriate deliverables upon incident completion for delivery to Service Desk/project office/customer.
- Be available for all escalations and questions as a dedicated technical support resource.
- Excellent customer service and communication skills.
BASIC QUALIFICATIONS
- 2+ years experience with field services support
- 2+ years’ experience in a customer service position.
- Familiarity with common applications such as Windows and Microsoft Office.
PREFERRED QUALIFICATIONS
- Experience with using ticketing tools - Service-Now (ITSM) preferred.
- Experience with remote troubleshooting and using remote access tools.
- Excellent customer service and communication skills.
Education
AAS degree in computer science preferred or equivalent combination of education and experience.
INTRODUCTION
cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".
cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.
ROLE AND RESPONSIBILITIES
As a Field Services Coordinator/ Dispatch, you will be responsible for coordinating, monitoring, and improving field service activities. This includes but is not limited to scheduling deployment of field technicians, providing support and guidance to service personnel, and documenting project logistics that may include installation, repair, or replacement of equipment. This role may also include remote troubleshooting of a customer device, as well as remote access for service validation. All activities will be performed against the contracted requirements and will include routing project reporting around these activities.
Duties and Responsibilities:
- Support multiple end users by answering incoming tickets and requests via phone, email, or directly through ITSM ticketing system.
- Provide direction to and monitor field resources to achieve customer service level requirements (SLRs) – Field Services Coordinator is responsible to Delivery Manager for using provided resources to meet SLRs.
- Clearly and accurately document user cases within ITSM ticketing system.
- Prep technician and customer for deskside visit.
- Provide service validation (through remote tools) at the end of an incident and before an incident closeout (i.e., customer can access Active Directory, applications, and files).
- Collect and validate appropriate deliverables upon incident completion for delivery to Service Desk/project office/customer.
- Be available for all escalations and questions as a dedicated technical support resource.
- Excellent customer service and communication skills.
BASIC QUALIFICATIONS
- 2+ years experience with field services support
- 2+ years’ experience in a customer service position.
- Familiarity with common applications such as Windows and Microsoft Office.
PREFERRED QUALIFICATIONS
- Experience with using ticketing tools - Service-Now (ITSM) preferred.
- Experience with remote troubleshooting and using remote access tools.
- Excellent customer service and communication skills.
Education
AAS degree in computer science preferred or equivalent combination of education and experience.
See All 394+ Service Coordinator Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Service Coordinator JobsService Coordinator Jobs by City in New York
Where New York roles are concentrated, by current openings.
Service Coordinator Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Columbia University35
- Essen Health Care25
- Optum20
- NYU Langone Health16
- SPEAR Physical Therapy11
Top Industries Hiring
- Healthcare & Medical Services139
- Education77
- Consulting & Professional Services49
- Technology & Software43
- Science & Research16
What New York Employers Look For
The qualifications that appear most often in service coordinator jobs across New York.
- Bachelor's degree in human services, social work, or a related field required
- Prior experience in case management, care coordination, or human services settings
- Knowledge of New York Medicaid managed long-term care or OPWDD regulations
- Proficiency with care management platforms such as AWARDS, Therap, or similar systems
- Strong documentation skills and familiarity with service plan development processes
- Bilingual fluency in Spanish or another language common to the New York service area
Service Coordinator Jobs in New York: Frequently Asked Questions
How do you become a service coordinator in New York?
Most service coordinator roles in New York require at minimum a bachelor's degree in social work, human services, psychology, or a closely related field. New York does not issue a universal state license for the service coordinator title, but roles tied to OPWDD programs require completion of the agency's service coordination qualification standards, and care coordination positions in Medicaid managed long-term care often require familiarity with New York State Department of Health guidelines. Relevant certifications such as the CCM or CCTM can strengthen a candidacy.
Which companies hire service coordinators in New York?
Employers hiring service coordinators in New York right now include Columbia University, Essen Health Care, and Optum, based on current listings on Migrate Mate as of June 2026. New York's large network of nonprofit human services agencies, managed care organizations, and state-contracted OPWDD providers makes it one of the deeper markets for this role in the region.
Which New York cities have the most service coordinator jobs?
The cities with the most service coordinator openings in New York are New York, Bronx, and Brooklyn. New York City drives the majority of listings given its concentration of managed care plans, nonprofit social services agencies, and large hospital systems, while Buffalo and Albany reflect strong demand from state agency contractors and regional health networks anchored in those metros.
Are there remote service coordinator jobs in New York?
Yes, but they're selective. About 10% of service coordinator openings tied to New York are remote or hybrid as of June 2026, reflecting that many coordination functions can be handled by phone and electronic health record systems. Telephonic care management roles within Medicaid managed care plans tend to be the most consistently remote, while community-based OPWDD and behavioral health positions are more likely to require in-person contact.
How can I get hired as a service coordinator in New York with little or no experience?
The most realistic entry path is applying for care advocate, benefits navigator, or case management assistant roles at New York managed care organizations like Healthfirst or MetroPlus, which regularly bring in candidates with a relevant bachelor's degree and no direct coordination experience. Nonprofits contracted through OPWDD also hire entry-level service coordinators with on-the-job training built into the role. A Social Work field placement or internship at a New York City Human Resources Administration program can substitute for paid experience, and completing a CCM exam prep course signals commitment to hiring managers.
Where can I find and apply to service coordinator jobs in New York?
You can find and apply to service coordinator jobs in New York on Migrate Mate, which lists current New York openings updated in real time. Search the listings, find roles that match your experience and location, and apply directly to the employers posting them.
See All 394+ Service Coordinator Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Service Coordinator Jobs