Service Coordinator Jobs in Maryland
Service Coordinator jobs in Maryland are concentrated in healthcare systems, developmental disabilities services, behavioral health, and social services, with demand at every level from entry-level case support to senior care management. The largest hiring activity is in Baltimore, Silver Spring, and Rockville, where anchor employers like Johns Hopkins Health System, University of Maryland Medical System, and the Arc of Maryland maintain a consistent need for service coordinators. The most in-demand specialties include developmental disabilities coordination, care management within managed care organizations, and housing and supportive services coordination. See the openings below and apply to the ones that match your experience.
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JOB DESCRIPTION
Classified title: Patient Service Coordinator
Working title (if applicable): PSC
Employee group (Full time/Part-time/Limited/Casual): full-time
Salary: $18.50-$20.00 per hour
Position Type (New/ Replacement/Restructured Replacement): Direct Replacement
Schedule (hours/days): Monday – Friday (Every other Saturday)
Office Hours
Monday 8am-7:30pm
Tuesday 8am-7:30pm
Wednesday 8am-7:30pm
Thursday 8am-7:30pm
Friday 8am-5pm
Saturday 8:15am-11:30am
Location: Columbia MD
Org unit name: Howard County Pediatrics
Reports to (Job title): Front Desk Supervisor
General Summary/Purpose:
The position within the Howard County Pediatrics has responsibilities as a Patient Service Coordinator to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Howard County Pediatrics. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
Specific Duties & Responsibilities:
Patient Service Coordinator position responsibilities: 100%
- Offer friendly, courteous, and confidential assistance to every patient/family to ensure that the patient has a positive experience while at assigned clinic.
- Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
- Work with clinical for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations.
- Coordinate visits. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations.
- Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
- Answer phones and provide routine information to callers.
- Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient.
- Assist with basic insurance and third party queries and explain payment policies. Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.
- Front desk duties, including but not limited to-
- Filing
- Scanning
- Purging Records
- Clearing the fax machine and distributing documents appropriately
- Printing EPR notes
Benefits:
- Paid time off
Healthcare setting:
- Private practice
Medical specialties:
- Pediatrics
QUALIFICATIONS:
Requires high school diploma or GED
Requires one year work experience in a similar service oriented industry. Additional education may be substituted for year of experience.
Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of care.
Ability to use computer keyboard functions to input and obtain data.
Applicants must be able to drive and have access to a personal vehicle.
This description is a general statement of required duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
Pay: From $18.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Columbia, MD 21044: Relocate before starting work (Required)
Work Location: In person
JOB DESCRIPTION
Classified title: Patient Service Coordinator
Working title (if applicable): PSC
Employee group (Full time/Part-time/Limited/Casual): full-time
Salary: $18.50-$20.00 per hour
Position Type (New/ Replacement/Restructured Replacement): Direct Replacement
Schedule (hours/days): Monday – Friday (Every other Saturday)
Office Hours
Monday 8am-7:30pm
Tuesday 8am-7:30pm
Wednesday 8am-7:30pm
Thursday 8am-7:30pm
Friday 8am-5pm
Saturday 8:15am-11:30am
Location: Columbia MD
Org unit name: Howard County Pediatrics
Reports to (Job title): Front Desk Supervisor
General Summary/Purpose:
The position within the Howard County Pediatrics has responsibilities as a Patient Service Coordinator to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Howard County Pediatrics. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
Specific Duties & Responsibilities:
Patient Service Coordinator position responsibilities: 100%
- Offer friendly, courteous, and confidential assistance to every patient/family to ensure that the patient has a positive experience while at assigned clinic.
- Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
- Work with clinical for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations.
- Coordinate visits. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations.
- Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
- Answer phones and provide routine information to callers.
- Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient.
- Assist with basic insurance and third party queries and explain payment policies. Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.
- Front desk duties, including but not limited to-
- Filing
- Scanning
- Purging Records
- Clearing the fax machine and distributing documents appropriately
- Printing EPR notes
Benefits:
- Paid time off
Healthcare setting:
- Private practice
Medical specialties:
- Pediatrics
QUALIFICATIONS:
Requires high school diploma or GED
Requires one year work experience in a similar service oriented industry. Additional education may be substituted for year of experience.
Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of care.
Ability to use computer keyboard functions to input and obtain data.
Applicants must be able to drive and have access to a personal vehicle.
This description is a general statement of required duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
Pay: From $18.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Columbia, MD 21044: Relocate before starting work (Required)
Work Location: In person
See All 83 Service Coordinator Jobs in Maryland
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Find Service Coordinator JobsService Coordinator Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Service Coordinator Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
- MedStar Health16
- Banfield Pet Hospital9
- Sheppard Pratt8
- Service Coordination5
- Johns Hopkins University3
Top Industries Hiring
- Animal Care & Pet Services
What Maryland Employers Look For
The qualifications that appear most often in service coordinator jobs across Maryland.
- Bachelor's degree in social work, human services, or a related field recognized in Maryland
- Experience coordinating services for individuals with developmental disabilities or behavioral health needs
- Familiarity with Maryland Medicaid waiver programs such as the Developmental Disabilities Administration waiver
- Strong case documentation skills using electronic health or case management systems
- Ability to coordinate with Maryland state agencies, community providers, and family stakeholders
- Valid Maryland driver's license and reliable transportation for community-based home visits
Service Coordinator Jobs in Maryland: Frequently Asked Questions
How do you become a service coordinator in Maryland?
Most service coordinator roles in Maryland require a bachelor's degree in social work, psychology, human services, or a closely related field, and some positions prefer a master's degree. Maryland does not issue a universal state license for service coordinators, but roles within the Developmental Disabilities Administration system require completion of DDA-specific orientation and ongoing training administered through the Maryland Department of Health. Positions in behavioral health settings often expect a Maryland Board of Social Work Examiners credential at the LBSW or LGSW level.
Which companies hire service coordinators in Maryland?
Employers hiring service coordinators in Maryland right now include MedStar Health, Banfield Pet Hospital, and Sheppard Pratt, based on current listings on Migrate Mate as of November 2026. Maryland's concentration of federally funded health programs, nonprofit disability service providers, and large integrated health systems makes it one of the more active markets in the Mid-Atlantic region for this role.
Which Maryland cities have the most service coordinator jobs?
The cities with the most service coordinator openings in Maryland are Baltimore, Laurel, and Columbia. Baltimore drives the largest share of openings because of its density of hospital systems, behavioral health nonprofits, and Medicaid-managed care organizations, while Silver Spring and Rockville reflect the strong presence of human services agencies and managed care contractors serving the Washington, D.C., metro area.
Are there remote service coordinator jobs in Maryland?
Yes, but they're limited, because service coordination often involves in-person home visits, face-to-face assessments, and community-based appointments that require physical presence. About 40% of service coordinator openings tied to Maryland are remote or hybrid as of November 2026, and those positions tend to be in care management roles for managed care organizations where the work centers on phone-based member outreach and electronic documentation rather than direct field visits.
How can I get hired as a service coordinator in Maryland with little or no experience?
The most realistic entry path is applying for case aide, community health worker, or direct support professional roles at Maryland disability service providers or community behavioral health agencies, then moving into coordination after building familiarity with Medicaid waiver processes. Large Maryland employers like the Arc of Maryland, Sheppard Pratt, and Kennedy Krieger Institute regularly bring on entry-level human services staff and provide internal training pathways. Completing the Maryland DDA Coordinator Orientation training or earning a LBSW credential through the Maryland Board of Social Work Examiners strengthens a candidate with limited field experience.
Where can I find and apply to service coordinator jobs in Maryland?
You can find and apply to service coordinator jobs in Maryland on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings, identify the roles that fit your background and the Maryland counties or settings you want to work in, and apply directly to the ones that match.
See All 83 Service Coordinator Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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