Service Coordinator Jobs in Georgia

Location: Marietta, United States of America

Job Type: Full time

Work Arrangement: Home-based

We are seeking Laboratory Project Services Coordinator to join IQVIA Laboratories at Marietta, GA.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

Job Summary:

Support the Project Manager and project team by performing routine procedures and coordinating study activities across the full study lifecycle, from start-up through close-out. Help ensure project deliverables, laboratory monitoring, and customer expectations are met in line with standard operating procedures, policies, and protocol requirements.

What You'll Be Doing:

• Support study setup and planning activities, including attending meetings, preparing minutes and action logs, and creating protocol-specific laboratory instruction documents
• Assist with protocol-specific Laboratory Centralized Monitoring setup under the supervision of the Project Manager
• Perform routine study tasks such as site loading, Investigator Portal access, kit shipments, and day-to-day study performance monitoring
• Work with internal and external teams to resolve queries, protocol questions, issues, and escalations in a timely manner
• Use status reports, monitoring tools, and study outputs to identify trends and provide feedback on site and service performance
• Coordinate and communicate with stakeholders, including leading customer communications when the Project Manager is absent
• Support project close-out activities and contribute to meetings, audits, inspections, and study training as needed

What We Are Looking For:

• High School Diploma or equivalent required; Bachelor’s Degree in life sciences or related field preferred
• 1+ years relevant experience (Clinical, Medical or Healthcare industry preferred)
• Computer proficiency in word processing, presentation and spreadsheet applications
• Ability to support Investigator Portal access, site loading, kit shipments, and Laboratory Centralized Monitoring requirements
• Other Equivalent combination of education, training, and experience may be accepted in lieu of degree

The Knowledge, Skills and Abilities Needed for This Role:

• Strong interpersonal, communication, organizational, and time management skills
• Demonstrated ability to handle multiple competing priorities, think critically, and solve problems effectively
• Ability to work in a fast-paced environment and establish and maintain effective working relationships with coworkers and managers
• Strong written and verbal communication skills including good command of English language
• Must be able to comply with all applicable standards as required by the company

Ability to lift up to 50 lbs, frequent standing and walking, occasional sitting, close eye work requirement (computer, typing, reading small prints). Physical demands vary depending on assigned work area and work tasks. Occasional exposure to cold temperatures.

What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey. To learn more about our benefits, visit https://jobs.iqvia.com/benefits. If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible! IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $43,000.00 - $89,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.