Service Coordinator Jobs in California

Summary

Chroma is seeking an organized, detail-oriented Service & Applications Coordinator to join our Service & Applications department, the team that installs, commissions, calibrates, and supports Chroma’s automated semiconductor test equipment at customer sites. In this early-career role, you will keep the department running: logging and routing service requests, scheduling service visits, coordinating parts, shipments, and RMAs, and maintaining accurate service records. You will work closely with our engineers, technicians, and managers, as well as with customers, vendors, and other Chroma departments, while building the technical and process knowledge to grow within the department. This is an onsite position based in Milpitas, CA.

Primary Responsibilities

• Log, route, and track customer and internal service requests, following established procedures and updating status until each request is closed
• Assign initial service task assignment based on direction received from S&A Managers and coordinate basic logistics support, such as parts and shipping requirements, as needed
• Support department order processing, purchasing, shipping, RMA coordination, and inventory management
• Maintain and update field service asset records in the FSM system to ensure accurate equipment information, locations and service history
• Utilize Microsoft 365 and FSM, NetSuite and other ticketing tools to update information and compile routine reports, such as service response time and preventative maintenance completion as directed
• Communicate clearly and professionally with customers, vendors, and internal departments, including engineering, supply chain, sales, and production, and follow up on outstanding tasks
• Learn Chroma’s products, service terminology, and warranty terms to route and prioritize requests accurately
• Follow customer site access, safety, and confidentiality requirements, and let the team know when access or training needs arise
• Flag gaps in procedures and suggest improvements to checklists and processes
• Perform other duties as assigned

Qualification / Education / Experience / Skills

Required

• High school diploma or equivalent
• Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams) or equivalent business productivity software
• Strong organizational skills and attention to detail, with the ability to keep records accurate and complete
• Clear, professional written and verbal communication skills
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Willingness to learn new systems, products, and processes
• Ability to work independently under direction and as part of a team
• Ability to follow safety, site-access, and confidentiality requirements
• Must be legally authorized to work in the United States

Preferred

• 1+ year administrative, customer service, or service operations experience
• Associate or bachelor’s degree
• Familiarity utilizing with NetSuite (or equivalent ERP), Field Service Management system or ticketing systems as an end user
• Familiarity with RMA, shipping, or inventory processes, or experience in a technical or manufacturing environment
• Bilingual in English and Mandarin

Chroma ATE, Inc. (US) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Pay: $25.00 - $30.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) 5% Match
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• administrative, customer service or service operations: 1 year (Preferred)

Language:

• English & Mandarin (Preferred)

Work Location: In person