Service Coordinator Jobs in Illinois

INTRODUCTION

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

LOCATION

Day (United States of America)

Job Description

Procedure Coordination & Scheduling

• Collaborates with Division Leadership and the Procedure Team to develop, implement, and maintain an efficient, standardized scheduling process across interdisciplinary teams.
• Serves as the primary resource for troubleshooting and resolving operational and scheduling issues on behalf of the Procedure Team, providers, and Division Administrator.
• Acts as the primary liaison for referring physician practices, facilitating new patient referrals and resolving scheduling and access-related concerns.
• Maintains working knowledge of insurance benefit eligibility, payer requirements, authorization processes, and precertification needs. Coordinates with appropriate stakeholders to ensure all required approvals and clearances are obtained to support timely and coordinated patient care.

Program Operations & Team Support

• Partners with administrative staff and Division Leadership to coordinate, organize, and promote Procedure Team meetings and related activities.
• Prepares meeting agendas, minutes, correspondence, reports, and other materials, and distributes information to appropriate stakeholders in a timely manner.
• In collaboration with Division Leadership, monitors Procedure Team performance, progress, and operational metrics. Supports initiatives addressing regulatory requirements, quality improvement efforts, procedural volumes, and departmental goals.

Quality Improvement & Data Management

• Identifies opportunities for process improvement and participates in performance improvement initiatives designed to enhance patient care, customer service, operational efficiency, and provider satisfaction.
• Maintains and manages clinical databases related to procedural activities, ensuring data integrity, accuracy, completeness, and appropriate storage of information.

Communication & Website Management

• Collaborates with the Administrative Supervisor to maintain and update procedure-related content on the Division's website, ensuring information remains accurate, current, and accessible.

Other Duties

• Performs other duties and responsibilities as assigned.

MINIMUM REQUIREMENTS:

• High School Diploma Required. Bachelor’s Degree Preferred; minimum four years of related administrative experience required. A combination of education and experience will be considered in lieu of either area.
• Excellent leadership, organizational and analytical skills, ability to work with teams, strong written/verbal communication.
• Strong planning and coordination skills.
• Ability to work independently and exercise good and professional judgment.
• Knowledge of medical terminology and medical education programs, preferred.
• Experience in an Academic Medical Center, preferred.
• Extensive knowledge and experience working with Microsoft applications.

Education

Bachelor's Degree

PAY RANGE

$24.00-$39.24 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offers a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

BENEFIT STATEMENT

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: employeehealth@luriechildrens.org

AI NOTICE

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org