Technical Operations Manager Jobs in Illinois

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United!

We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to help your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we have some of the best aircraft in the world. Our Technical Operations team comprises aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that ensure they’re well-equipped and ready to transport our customers to their desired destinations. If you’re prepared to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

As an Analyst - Tech Ops Strategic Planning, you will support the development and execution of aircraft maintenance strategies that maximize fleet availability, optimize maintenance schedules, and improve overall operational efficiency.

Working alongside fleet portfolio owners and cross-functional partners, you will analyze maintenance requirements, identify trends, support long-term maintenance planning efforts, and contribute to strategic initiatives that balance aircraft utilization, maintenance compliance, and cost objectives.

• Support the creation, maintenance, and implementation of long-term airframe maintenance plans

• Perform data mining, trend analysis, and forecasting to support maintenance planning decisions

• Analyze aircraft maintenance schedules, operational constraints, and resource availability to identify opportunities for optimization

• Assist in evaluating maintenance strategies through scenario analysis and quantitative modeling

• Develop reports, dashboards, and presentations that communicate insights and recommendations to stakeholders

• Track and report key performance indicators to support continuous improvement initiatives

• Collaborate with Planning, Engineering, Records, Maintenance Programs, Supply Chain, and Maintenance Operations teams to resolve planning issues and implement strategic initiatives

• Support special projects focused on improving maintenance planning processes, aircraft availability, and operational performance

• Maintain planning tools, databases, and analytical models used to support fleet maintenance strategies

NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL, and is considered a hybrid work schedule, with three days in the office per week.

Qualifications

What's Needed to Succeed (Minimum Qualifications)

• Bachelor's degree in Engineering, Mathematics, Statistics, Supply Chain/Logistics, Business or related field, or equivalent work experience
• 1+ years of experience using data analysis and quantitative problem-solving techniques
• Strong analytical and critical thinking skills with the ability to identify trends, solve problems, and make data-driven recommendations
• Basic understanding of forecasting, modeling, or operational analysis concepts
• Proficiency in Microsoft Excel, including data manipulation, formulas, pivot tables, and reporting
• Strong written and verbal communication skills with the ability to present information clearly and effectively
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Demonstrated ability to work independently as well as collaboratively within cross-functional teams
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Reliable, punctual attendance is an essential function of the position.
• Successful completion of interview required to meet job qualification.

What Will Help You Propel from the Pack (Preferred Qualifications)

• Internship or professional experience in planning, strategy, analytics, maintenance, operations, supply chain, or a related field
• Experience working with large datasets and data visualization tools such as Spotfire, Tableau, or Power BI
• Familiarity with airline operations, maintenance planning, or technical operations environments
• Basic SQL or programming experience
• Experience creating dashboards, reports, or analytical models

• Self-starter with intellectual curiosity and a passion for continuous improvement

The base pay range for this role is $66,500.00 to $86,616.00.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com