Technical Operations Manager Jobs in Massachusetts
Technical Operations Manager jobs in Massachusetts concentrate in life sciences, defense technology, and advanced manufacturing, with the Boston metro, Cambridge, and Worcester serving as the state's primary hiring centers. Employers such as Raytheon Technologies, Thermo Fisher Scientific, and Massachusetts General Hospital regularly seek technical operations managers to lead complex operational functions across regulated and high-stakes environments. Demand is strongest in biotech and medtech operations, defense systems management, and hospital or clinical operations, with roles ranging from mid-level team leads to senior directors overseeing multi-site functions. See the openings below and apply to the ones that match your experience.
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Showing 5 of 30+ Technical Operations Manager jobs
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It's an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
Position Overview
The Technical Operations Manager is responsible for owning and operating the Infrastructure Service Request intake and prioritization process within JIRA. This role oversees triage, prioritization, scheduling, and communication of all infrastructure-related work, including patching, security updates, and larger platform initiatives routed into platform scrum teams. The Technical Operations Manager partners closely with Cloud Platform Engineers, InfoSec, product owners, and cross-functional stakeholders to ensure predictable delivery, operational integrity, and compliance with change-management processes.
As part of an on-call rotation, you will serve as an escalation point for major incidents, lead post-mortems, and implement improvements that raise reliability toward a 99.99% uptime target.
This role reports directly to the Vice President of Platform Engineering and directly manages a team of Cloud Platform Engineers, with accountability for hiring, coaching, performance management, and career development.
Success Profile
InvoiceCloud's core competencies—Results Driven, Takes Ownership, Drives Efficiency, Innovative—guide how every team member delivers impact.
Results Driven
- Deliver a transparent, predictable Infrastructure Service Request intake and prioritization process that aligns work to business urgency, risk, and impact.
- Ensure timely triage, assignment, and resolution of infrastructure requests with clear SLAs, communication, and stakeholder visibility.
- Coordinate and execute maintenance windows—including patching, security updates, and operational upgrades—in partnership with Cloud Platform Engineers, ensuring minimal disruption and validated outcomes.
- Facilitate Infrastructure Board Review sessions that drive clarity on priorities, decision-making, and execution readiness.
- Maintain operational rigor by ensuring all changes adhere to established change-management processes, approvals, and audit requirements.
Takes Ownership
- Own the Infrastructure Service Request JIRA board, including intake quality, prioritization discipline, backlog health, and workflow governance.
- Lead, coach, and develop a team of Cloud Platform Engineers, setting clear goals, conducting regular 1:1s and performance reviews, and building individual growth and career development plans.
- Anticipate and escalate infrastructure risks related to capacity, obsolescence, performance degradation, security exposure, or operational bottlenecks.
- Maintain accountability for communicating maintenance plans, change impacts, and risk considerations to stakeholders and leadership.
- Manage team capacity and staffing needs for Cloud Platform Engineers, balancing workload, skill development, and hiring to meet operational demand.
- Manage the backlog of infrastructure initiatives and ensure large-scale requests are decomposed, scoped, and routed into platform sprint cycles.
- Provide regular updates, insights, and risk assessments to the VP of Platform Engineering, demonstrating operational command and strategic awareness.
- Partner with InfoSec to coordinate security hardening initiatives and support PCI and SOC 2 audit readiness across infrastructure and platform environments.
Drives Efficiency
- Streamline the end-to-end request workflow by defining intake standards, triage guidelines, prioritization rubrics, and repeatable processes.
- Improve throughput and cycle time by removing operational bottlenecks, optimizing workflows, and ensuring clean handoffs between Infrastructure and Cloud Platform Engineering teams.
- Enhance efficiency of patching and maintenance operations through structured scheduling, automation opportunities, and consistent communication practices.
- Leverage metrics—such as cycle time, board aging, change success rates, and ticket throughput—to identify trends and continuously refine processes.
- Standardize documentation, templates, and communication mechanisms to reduce ambiguity and accelerate execution.
- Reduce manual toil by applying AI-assisted tooling to ticket triage, request classification, and routine operational tasks, freeing capacity for higher-value platform work.
Innovative
- Identify and implement improvements to the infrastructure request intake and prioritization model, leveraging automation, workflow tooling, and data-driven insights.
- Explore enhancements to maintenance and patching strategies, including phased rollouts, automated validation, and modernized operational patterns.
- Partner with Cloud Platform Engineers to adopt new technologies, practices, and governance models that increase reliability and reduce operational overhead.
- Introduce new methods for operational transparency—such as dashboarding, reporting automation, or trend analysis—to improve decision-making and stakeholder alignment.
- Drive continuous improvement in change-management practices by evaluating emerging tooling, compliance frameworks, and risk-reduction strategies.
- Evaluate and pilot AI-driven automation—such as intelligent alerting, anomaly detection, and self-service remediation—to reduce operational toil and improve overall platform efficiency.
Requirements
Experience & Education
- Bachelor's degree and minimum 5 years of experience in Infrastructure, Platform Engineering, Site Reliability Engineering, or related technical operational roles.
- Demonstrated experience managing technical work intake processes and backlogs using JIRA or similar tools.
- Experience coordinating maintenance windows, patch cycles, or operational readiness activities.
- Strong understanding of change-management frameworks and operational governance best practices.
- Excellent communication skills and experience engaging with senior technical and business stakeholders.
- Strong analytical capabilities for assessing technical risk, complexity, and business impact.
Core Technical Expertise
Cloud & Kubernetes
- Expertise supporting and troubleshooting Microsoft Azure, including AKS, VNets, NSGs, Load Balancers, VPN/ExpressRoute, managed identities, and Azure Policy/RBAC.
- Expertise supporting and troubleshooting Kubernetes experience: cluster operations, scaling, upgrades, workload security, and troubleshooting.
- Expertise supporting and troubleshooting Cloudflare DNS, CDN, WAF, and Zero Trust configurations.
Infrastructure as Code & Automation
- Experience with Terraform for modular, reusable cloud provisioning.
- Experience with Ansible for system configuration and application deployment.
- Automation skills using PowerShell, Bash, and/or Python.
Applications
- Experience supporting and troubleshooting Windows Server, IIS, and .NET Framework/Core application environments.
- Experience supporting and troubleshooting Ubuntu Server, Nginx, and Python Django applications, including containerization and integration with Azure services.
- Experience containerizing both .NET and Python/Django applications and operating them in AKS with proper health probes, scaling, and observability.
Network Security & Access Control
- Experience designing and managing firewall rules, NSGs, ACLs, and network segmentation strategies in both cloud and on-prem environments.
- Ability to analyze traffic flows, identify misconfigurations, resolve blocked flows, and enforce least-privilege access patterns.
- Experience managing distributed firewall policies across Azure, Cloudflare, and virtualization platforms (e.g., Proxmox).
CI/CD & Observability
- Experience with GitHub Actions or Azure DevOps for automated builds, tests, deployments, and environment promotions.
- Strong monitoring, logging, and performance troubleshooting skills using Azure Monitor, Log Analytics, and optionally Prometheus/Grafana/New Relic.
Security & Compliance
- Familiarity with PCI, SOC2, and SOX requirements and experience operating cloud environments in compliance with these frameworks.
- Experience implementing policy-as-code, RBAC standards, secure network design, and environment governance.
- Experience partnering with InfoSec teams on security hardening initiatives and coordinating evidence collection, remediation, and audit logistics for PCI and SOC 2 audits.
Preferred Certifications
- Azure AZ-104, AZ-305, AZ-400, ITIL 4 Foundation Certification
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.
Click here to review InvoiceCloud's Job Applicant Privacy Policy.
For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It's an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
Position Overview
The Technical Operations Manager is responsible for owning and operating the Infrastructure Service Request intake and prioritization process within JIRA. This role oversees triage, prioritization, scheduling, and communication of all infrastructure-related work, including patching, security updates, and larger platform initiatives routed into platform scrum teams. The Technical Operations Manager partners closely with Cloud Platform Engineers, InfoSec, product owners, and cross-functional stakeholders to ensure predictable delivery, operational integrity, and compliance with change-management processes.
As part of an on-call rotation, you will serve as an escalation point for major incidents, lead post-mortems, and implement improvements that raise reliability toward a 99.99% uptime target.
This role reports directly to the Vice President of Platform Engineering and directly manages a team of Cloud Platform Engineers, with accountability for hiring, coaching, performance management, and career development.
Success Profile
InvoiceCloud's core competencies—Results Driven, Takes Ownership, Drives Efficiency, Innovative—guide how every team member delivers impact.
Results Driven
- Deliver a transparent, predictable Infrastructure Service Request intake and prioritization process that aligns work to business urgency, risk, and impact.
- Ensure timely triage, assignment, and resolution of infrastructure requests with clear SLAs, communication, and stakeholder visibility.
- Coordinate and execute maintenance windows—including patching, security updates, and operational upgrades—in partnership with Cloud Platform Engineers, ensuring minimal disruption and validated outcomes.
- Facilitate Infrastructure Board Review sessions that drive clarity on priorities, decision-making, and execution readiness.
- Maintain operational rigor by ensuring all changes adhere to established change-management processes, approvals, and audit requirements.
Takes Ownership
- Own the Infrastructure Service Request JIRA board, including intake quality, prioritization discipline, backlog health, and workflow governance.
- Lead, coach, and develop a team of Cloud Platform Engineers, setting clear goals, conducting regular 1:1s and performance reviews, and building individual growth and career development plans.
- Anticipate and escalate infrastructure risks related to capacity, obsolescence, performance degradation, security exposure, or operational bottlenecks.
- Maintain accountability for communicating maintenance plans, change impacts, and risk considerations to stakeholders and leadership.
- Manage team capacity and staffing needs for Cloud Platform Engineers, balancing workload, skill development, and hiring to meet operational demand.
- Manage the backlog of infrastructure initiatives and ensure large-scale requests are decomposed, scoped, and routed into platform sprint cycles.
- Provide regular updates, insights, and risk assessments to the VP of Platform Engineering, demonstrating operational command and strategic awareness.
- Partner with InfoSec to coordinate security hardening initiatives and support PCI and SOC 2 audit readiness across infrastructure and platform environments.
Drives Efficiency
- Streamline the end-to-end request workflow by defining intake standards, triage guidelines, prioritization rubrics, and repeatable processes.
- Improve throughput and cycle time by removing operational bottlenecks, optimizing workflows, and ensuring clean handoffs between Infrastructure and Cloud Platform Engineering teams.
- Enhance efficiency of patching and maintenance operations through structured scheduling, automation opportunities, and consistent communication practices.
- Leverage metrics—such as cycle time, board aging, change success rates, and ticket throughput—to identify trends and continuously refine processes.
- Standardize documentation, templates, and communication mechanisms to reduce ambiguity and accelerate execution.
- Reduce manual toil by applying AI-assisted tooling to ticket triage, request classification, and routine operational tasks, freeing capacity for higher-value platform work.
Innovative
- Identify and implement improvements to the infrastructure request intake and prioritization model, leveraging automation, workflow tooling, and data-driven insights.
- Explore enhancements to maintenance and patching strategies, including phased rollouts, automated validation, and modernized operational patterns.
- Partner with Cloud Platform Engineers to adopt new technologies, practices, and governance models that increase reliability and reduce operational overhead.
- Introduce new methods for operational transparency—such as dashboarding, reporting automation, or trend analysis—to improve decision-making and stakeholder alignment.
- Drive continuous improvement in change-management practices by evaluating emerging tooling, compliance frameworks, and risk-reduction strategies.
- Evaluate and pilot AI-driven automation—such as intelligent alerting, anomaly detection, and self-service remediation—to reduce operational toil and improve overall platform efficiency.
Requirements
Experience & Education
- Bachelor's degree and minimum 5 years of experience in Infrastructure, Platform Engineering, Site Reliability Engineering, or related technical operational roles.
- Demonstrated experience managing technical work intake processes and backlogs using JIRA or similar tools.
- Experience coordinating maintenance windows, patch cycles, or operational readiness activities.
- Strong understanding of change-management frameworks and operational governance best practices.
- Excellent communication skills and experience engaging with senior technical and business stakeholders.
- Strong analytical capabilities for assessing technical risk, complexity, and business impact.
Core Technical Expertise
Cloud & Kubernetes
- Expertise supporting and troubleshooting Microsoft Azure, including AKS, VNets, NSGs, Load Balancers, VPN/ExpressRoute, managed identities, and Azure Policy/RBAC.
- Expertise supporting and troubleshooting Kubernetes experience: cluster operations, scaling, upgrades, workload security, and troubleshooting.
- Expertise supporting and troubleshooting Cloudflare DNS, CDN, WAF, and Zero Trust configurations.
Infrastructure as Code & Automation
- Experience with Terraform for modular, reusable cloud provisioning.
- Experience with Ansible for system configuration and application deployment.
- Automation skills using PowerShell, Bash, and/or Python.
Applications
- Experience supporting and troubleshooting Windows Server, IIS, and .NET Framework/Core application environments.
- Experience supporting and troubleshooting Ubuntu Server, Nginx, and Python Django applications, including containerization and integration with Azure services.
- Experience containerizing both .NET and Python/Django applications and operating them in AKS with proper health probes, scaling, and observability.
Network Security & Access Control
- Experience designing and managing firewall rules, NSGs, ACLs, and network segmentation strategies in both cloud and on-prem environments.
- Ability to analyze traffic flows, identify misconfigurations, resolve blocked flows, and enforce least-privilege access patterns.
- Experience managing distributed firewall policies across Azure, Cloudflare, and virtualization platforms (e.g., Proxmox).
CI/CD & Observability
- Experience with GitHub Actions or Azure DevOps for automated builds, tests, deployments, and environment promotions.
- Strong monitoring, logging, and performance troubleshooting skills using Azure Monitor, Log Analytics, and optionally Prometheus/Grafana/New Relic.
Security & Compliance
- Familiarity with PCI, SOC2, and SOX requirements and experience operating cloud environments in compliance with these frameworks.
- Experience implementing policy-as-code, RBAC standards, secure network design, and environment governance.
- Experience partnering with InfoSec teams on security hardening initiatives and coordinating evidence collection, remediation, and audit logistics for PCI and SOC 2 audits.
Preferred Certifications
- Azure AZ-104, AZ-305, AZ-400, ITIL 4 Foundation Certification
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.
Click here to review InvoiceCloud's Job Applicant Privacy Policy.
For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
See All 30 Technical Operations Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsTechnical Operations Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Technical Operations Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in technical operations manager jobs across Massachusetts.
- Bachelor's degree in engineering, operations management, or a closely related technical field
- Five or more years of technical operations or engineering management experience in Massachusetts industries
- Demonstrated experience managing cross-functional teams in regulated environments such as biotech or defense
- Proficiency with lean manufacturing, Six Sigma, or ISO quality management systems
- Strong project management skills, including budgeting, scheduling, and vendor oversight
- Experience with compliance frameworks relevant to Massachusetts regulated industries, such as FDA or DoD standards
Technical Operations Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a technical operations manager in Massachusetts?
Most technical operations managers in Massachusetts start with a bachelor's degree in engineering, operations, or a related technical discipline, then build experience in roles like process engineer, operations analyst, or team lead. Massachusetts does not require a state-issued license for the role itself, but credentials like a Project Management Professional certification or Lean Six Sigma Black Belt carry strong weight with Massachusetts employers in biotech, defense, and healthcare manufacturing. Advancing into management typically follows several years of demonstrated technical leadership in a regulated environment.
How much do technical operations managers make in Massachusetts?
Technical operations managers in Massachusetts earn a median of about $214,960 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $134,390 for the lowest 10% to over $308,250 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical operations managers in Massachusetts?
Massachusetts technical operations manager roles are posted by Amazon, Vertex Pharmaceuticals, and BioPharma Consulting JAD and others right now, based on current listings on Migrate Mate as of September 2026. Massachusetts's concentration of life sciences companies, defense contractors, and academic medical centers means demand for technical operations managers remains consistent across multiple industries throughout the year.
Which Massachusetts cities have the most technical operations manager jobs?
Boston, Westborough, and Waltham lead Massachusetts for technical operations manager openings. Greater Boston and Cambridge anchor the market through their dense clusters of biotech firms, hospitals, and defense contractors, while Worcester draws additional demand from medical device manufacturers and regional healthcare systems that run significant operational functions outside the main metro.
Are there remote technical operations manager jobs in Massachusetts?
Yes, but they are limited, since the role typically requires on-site oversight of facilities, equipment, staff, or regulated production environments. About 67% of technical operations manager openings tied to Massachusetts are remote or hybrid as of September 2026, with remote availability concentrated mostly in strategic planning, vendor management, or program oversight functions that do not require a physical presence.
How can I get hired as a technical operations manager in Massachusetts with little or no experience?
The most realistic entry path is moving into the role from an adjacent technical position such as process engineer, quality assurance specialist, or manufacturing coordinator at a Massachusetts life sciences or defense employer. Large organizations like Biogen, Raytheon, and Beth Israel Lahey Health run rotational programs and associate operations roles that develop candidates without direct management experience. Earning a Lean Six Sigma Green Belt or completing a project management certificate through a Massachusetts institution like Northeastern University strengthens an application, and taking on team lead or project coordinator responsibilities in a current role accelerates the transition.
Where can I find and apply to technical operations manager jobs in Massachusetts?
You can find and apply to technical operations manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Search the listings, identify the roles that fit your background and target industry, and apply directly to the ones that match your experience and location preferences.
See All 30 Technical Operations Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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