Service Supervisor Jobs in Maryland
Service Supervisor jobs in Maryland are concentrated in healthcare systems, federal contracting, logistics, and facilities management, with demand at every level from frontline team lead to senior operations supervisor. The busiest hiring markets are Baltimore, Rockville, and Silver Spring, where large employers such as Johns Hopkins Health System, Northrop Grumman, and Marriott International maintain significant operations. Customer service operations, field service coordination, and technical service supervision are the most in-demand specialties across the state. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 21+ Service Supervisor jobs
Position Summary
The Field Service Site Supervisor serves as RITE TRACK’s designated Site Coordinator (SC) for Northrop Grumman, reporting directly to the Field Service Director of the Americas. This full-time, on-site position provides daily directions to assigned Field Service Engineers (FSEs) based on customer production requirements and combines hands-on Level III FSE technical support with site coordination, employee supervision, customer communication, and reporting. Approximately 50% of the role is spent in the fab supporting equipment and technicians, and approximately 50% on reports, meetings, planning, and supervisory activities. The SC is the initial contact for tool-down situations during workdays and helps maintain high supplier-dependent uptime (SDUT).
Essential Duties and Responsibilities
- Lead daily on-site field service activities; participate in customer operations meetings, including morning and afternoon equipment-status reviews as required.
- Direct daily FSE task assignments and coordinate shift coverage and handoffs based on customer production requirements; provide input and recommendations on work shifts, holidays, vacation coverage, and training to the Field Service Director of the Americas, who retains approval authority.
- Act as the initial contact for all tool-down situations during workdays; assess priorities, provide hands-on equipment support as needed to maintain high supplier-dependent uptime (SDUT), and coordinate technical escalation and resolution.
- Ensure preventive maintenance (PM) is scheduled and completed in alignment with Buyer production requirements; coordinate tool-time approvals, planned work, and factory-impact communications.
- Maintain accurate shift work logs, pass-down reports, work-order documentation, team communications, and operational records.
- Serve as the day-to-day on-site interface with customer operations and engineering; coordinate escalated problems with the Technical Support Group and equipment improvement programs with factory engineering. The Field Service Director of the Americas remains the primary contact for overall site issues.
- Oversee parts and materials coordination, including storeroom requests, non-tool-down purchase/quote requests, and stock receipt or replenishment processes.
- Supervise daily work execution and provide coaching, feedback, team meetings, and performance input; collaborate with the Field Service Director of the Americas and HR on formal personnel matters and approvals.
- Maintain and assist with employee badging, customer system/logging access, required training, recertification, and site readiness.
- Provide daily reports on site status, tool-down events, and open issues; review equipment metrics and service KPIs and contribute to monthly operational reviews.
- Assist with engineering investigations, root cause analysis, equipment improvement teams, and improvements to maintenance procedures and products, as operational demands permit.
- Follow all safety and environmental guidelines; monitor FSE compliance and promptly report potential or actual safety issues through customer and SHELLBACK/RITE TRACK channels.
- Provide direct hands-on tool support, troubleshoot equipment issues, and assist FSEs in the fab as needed to meet customer production and uptime commitments.
- Coordinate with the Field Service Director of the Americas to ensure qualified staffing and training needs are identified.
Required Qualifications
- Associate degree, completion of military technical training with field experience, or technical certification equivalent to an associate degree.
- Minimum of six (6) years of experience with RiteTrack or other lithography tools.
- Ability to read and interpret electrical, mechanical, and plumbing schematics fluently and apply this knowledge to timely troubleshooting of complex equipment issues.
- Clear and effective written and verbal communication skills, with emphasis on detailed technical documentation.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
- Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum systems, and thermodynamics.
- Strong knowledge of hand tools and proper use, including a digital multimeter.
- Completion of at least four (4) weeks of hands-on, vendor-led training covering TEL ACT 8, TEL-MARK-VZ, and/or SVG 8X/9X platforms.
- Site-specific equipment experience: Demonstrated hands-on experience with TEL ACT and MARK lithography track equipment, including troubleshooting, preventive and corrective maintenance, and technical support.
- Demonstrated ability to lead technical personnel, coordinate multiple priorities, and resolve operational issues in a customer-facing environment.
- Working knowledge of equipment maintenance practices, preventive maintenance planning, troubleshooting/escalation workflows, and service documentation.
- Strong verbal and written communication, organization, follow-through, and interpersonal skills.
- Ability to work on-site at the assigned Northrop Grumman facility and comply with customer access, security, and training requirements.
- U.S. citizenship.
Preferred Qualifications
- Prior supervisory or team-lead experience managing field service engineers or multi-shift technical teams.
- Experience supporting semiconductor manufacturing equipment and collaborating with process and equipment engineers.
- Familiarity with shift logs, Microsoft Teams, Confluence, maintenance calendars, materials systems, and equipment KPI dashboards (such as Tableau).
Core Competencies
- Customer focus and service urgency; people leadership and coaching; technical judgment and escalation; planning and resource coordination; documentation and accountability; collaboration across teams; continuous improvement and safety leadership.
Work Environment and Physical Requirements
- Full-time, 100% on-site at the customer manufacturing/fab facility. Approximately 50% of working time is expected in the fab providing hands-on technical and operational support, with the remaining 50% devoted to reporting, meetings, coordination, and employee supervision; allocation may vary with production needs.
- Provide as-needed support on weekends and after hours, especially for tool-down escalations.
- May require walking and standing throughout the facility and entering production or equipment-support areas; reasonable accommodations will be considered consistent with applicable law.
Performance Measure
Supplier-dependent uptime (SDUT) and equipment/service KPIs; PM schedule adherence; tool-down escalation response; timely daily reporting; safety compliance; customer satisfaction; team performance and staffing stability.
This description summarizes the principal duties of the position and is not an exhaustive list. Responsibilities may change based on business and customer needs.
Position Summary
The Field Service Site Supervisor serves as RITE TRACK’s designated Site Coordinator (SC) for Northrop Grumman, reporting directly to the Field Service Director of the Americas. This full-time, on-site position provides daily directions to assigned Field Service Engineers (FSEs) based on customer production requirements and combines hands-on Level III FSE technical support with site coordination, employee supervision, customer communication, and reporting. Approximately 50% of the role is spent in the fab supporting equipment and technicians, and approximately 50% on reports, meetings, planning, and supervisory activities. The SC is the initial contact for tool-down situations during workdays and helps maintain high supplier-dependent uptime (SDUT).
Essential Duties and Responsibilities
- Lead daily on-site field service activities; participate in customer operations meetings, including morning and afternoon equipment-status reviews as required.
- Direct daily FSE task assignments and coordinate shift coverage and handoffs based on customer production requirements; provide input and recommendations on work shifts, holidays, vacation coverage, and training to the Field Service Director of the Americas, who retains approval authority.
- Act as the initial contact for all tool-down situations during workdays; assess priorities, provide hands-on equipment support as needed to maintain high supplier-dependent uptime (SDUT), and coordinate technical escalation and resolution.
- Ensure preventive maintenance (PM) is scheduled and completed in alignment with Buyer production requirements; coordinate tool-time approvals, planned work, and factory-impact communications.
- Maintain accurate shift work logs, pass-down reports, work-order documentation, team communications, and operational records.
- Serve as the day-to-day on-site interface with customer operations and engineering; coordinate escalated problems with the Technical Support Group and equipment improvement programs with factory engineering. The Field Service Director of the Americas remains the primary contact for overall site issues.
- Oversee parts and materials coordination, including storeroom requests, non-tool-down purchase/quote requests, and stock receipt or replenishment processes.
- Supervise daily work execution and provide coaching, feedback, team meetings, and performance input; collaborate with the Field Service Director of the Americas and HR on formal personnel matters and approvals.
- Maintain and assist with employee badging, customer system/logging access, required training, recertification, and site readiness.
- Provide daily reports on site status, tool-down events, and open issues; review equipment metrics and service KPIs and contribute to monthly operational reviews.
- Assist with engineering investigations, root cause analysis, equipment improvement teams, and improvements to maintenance procedures and products, as operational demands permit.
- Follow all safety and environmental guidelines; monitor FSE compliance and promptly report potential or actual safety issues through customer and SHELLBACK/RITE TRACK channels.
- Provide direct hands-on tool support, troubleshoot equipment issues, and assist FSEs in the fab as needed to meet customer production and uptime commitments.
- Coordinate with the Field Service Director of the Americas to ensure qualified staffing and training needs are identified.
Required Qualifications
- Associate degree, completion of military technical training with field experience, or technical certification equivalent to an associate degree.
- Minimum of six (6) years of experience with RiteTrack or other lithography tools.
- Ability to read and interpret electrical, mechanical, and plumbing schematics fluently and apply this knowledge to timely troubleshooting of complex equipment issues.
- Clear and effective written and verbal communication skills, with emphasis on detailed technical documentation.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
- Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum systems, and thermodynamics.
- Strong knowledge of hand tools and proper use, including a digital multimeter.
- Completion of at least four (4) weeks of hands-on, vendor-led training covering TEL ACT 8, TEL-MARK-VZ, and/or SVG 8X/9X platforms.
- Site-specific equipment experience: Demonstrated hands-on experience with TEL ACT and MARK lithography track equipment, including troubleshooting, preventive and corrective maintenance, and technical support.
- Demonstrated ability to lead technical personnel, coordinate multiple priorities, and resolve operational issues in a customer-facing environment.
- Working knowledge of equipment maintenance practices, preventive maintenance planning, troubleshooting/escalation workflows, and service documentation.
- Strong verbal and written communication, organization, follow-through, and interpersonal skills.
- Ability to work on-site at the assigned Northrop Grumman facility and comply with customer access, security, and training requirements.
- U.S. citizenship.
Preferred Qualifications
- Prior supervisory or team-lead experience managing field service engineers or multi-shift technical teams.
- Experience supporting semiconductor manufacturing equipment and collaborating with process and equipment engineers.
- Familiarity with shift logs, Microsoft Teams, Confluence, maintenance calendars, materials systems, and equipment KPI dashboards (such as Tableau).
Core Competencies
- Customer focus and service urgency; people leadership and coaching; technical judgment and escalation; planning and resource coordination; documentation and accountability; collaboration across teams; continuous improvement and safety leadership.
Work Environment and Physical Requirements
- Full-time, 100% on-site at the customer manufacturing/fab facility. Approximately 50% of working time is expected in the fab providing hands-on technical and operational support, with the remaining 50% devoted to reporting, meetings, coordination, and employee supervision; allocation may vary with production needs.
- Provide as-needed support on weekends and after hours, especially for tool-down escalations.
- May require walking and standing throughout the facility and entering production or equipment-support areas; reasonable accommodations will be considered consistent with applicable law.
Performance Measure
Supplier-dependent uptime (SDUT) and equipment/service KPIs; PM schedule adherence; tool-down escalation response; timely daily reporting; safety compliance; customer satisfaction; team performance and staffing stability.
This description summarizes the principal duties of the position and is not an exhaustive list. Responsibilities may change based on business and customer needs.
See All 21 Service Supervisor Jobs in Maryland
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Find Service Supervisor JobsService Supervisor Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Service Supervisor Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in service supervisor jobs across Maryland.
- Three or more years of supervisory or team lead experience in a service environment
- Demonstrated ability to manage scheduling, performance reviews, and daily operations
- Proficiency with workforce management or service tracking software such as Salesforce or ServiceNow
- Strong communication skills for coordinating between frontline staff and senior management
- Associate or bachelor's degree in business, operations management, or a related field
- Familiarity with OSHA safety standards and Maryland workplace compliance requirements
Service Supervisor Jobs in Maryland: Frequently Asked Questions
How do you become a service supervisor in Maryland?
Most service supervisor roles in Maryland require several years of frontline service or operations experience followed by demonstrated leadership responsibility. Employers in healthcare settings often expect candidates to hold relevant field credentials, such as a nursing license issued by the Maryland Board of Nursing or a trade license from the Maryland Department of Labor for facilities and technical roles. An associate or bachelor's degree in business or operations management strengthens most applications, and internal promotion from a senior associate or team lead role is the most common path.
Which companies hire service supervisors in Maryland?
Companies currently hiring service supervisors in Maryland include Aramark, Tesla, and Walmart, per current listings on Migrate Mate as of November 2026. Maryland's mix of major healthcare networks, federal contractors, and hospitality and logistics employers means openings appear across a wide range of industries throughout the state.
Which Maryland cities have the most service supervisor jobs?
Baltimore, Silver Spring, and Maryland have the most service supervisor openings in Maryland. Baltimore anchors the market through its concentration of hospital systems, port logistics operations, and corporate headquarters, while Rockville and Silver Spring draw significant hiring from federal agencies and government contractors clustered along the I-270 corridor.
Are there remote service supervisor jobs in Maryland?
Yes, but they're rare. Service supervisor roles are largely hands-on, requiring direct oversight of staff, equipment, or customer interactions on site. About 50% of service supervisor openings tied to Maryland are remote or hybrid as of November 2026, and those positions tend to be concentrated in customer service operations, software support management, and administrative service coordination rather than field or facilities work.
How can I get hired as a service supervisor in Maryland with little or no experience?
The most realistic entry path is moving into a team lead or senior associate role first and building supervisory exposure from there. Large Maryland employers such as Johns Hopkins Health System and Northrop Grumman run formal development or rotational programs that prepare high-performing individual contributors for supervisor-level positions. Applying for shift lead or assistant supervisor roles in retail, logistics, or healthcare support is a practical stepping stone, and holding a relevant credential, such as a Maryland trade license or a customer service certification, gives candidates a measurable edge in competitive applicant pools.
Where can I find and apply to service supervisor jobs in Maryland?
You can find and apply to service supervisor jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search the available roles, identify the ones that match your experience and preferred location, and apply directly through each listing.
See All 21 Service Supervisor Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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