Service Supervisor Jobs in Massachusetts
Service Supervisor jobs in Massachusetts are concentrated in Boston, Worcester, and Springfield, where large employers like Eversource Energy, National Grid, and Aramark operate extensive service operations across utilities, facilities management, and food service. Demand runs from entry-level team leads stepping into their first supervisory role to senior supervisors overseeing multi-site operations. The most consistent openings are in facilities and property services, customer service operations, and field service coordination. See the openings below and apply to the ones that match your experience.
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Field Service Supervisor
Location: Waltham, MA
Salary: $113,000 - $115,000 per year
- Based on your location, a Cost of Living Adjustment (COLA) is available as part of the total compensation package
Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?
- Our Culture – A work environment that values diversity, inclusion & belonging
- Competitive Compensation – Day 1 Benefits & Competitive Salary
- Retirement Benefits – Matching 401K & Profit-Sharing Program
- Professional Growth – Clear pathways for Career, Leadership and Personal Development
- Health Benefits – Flexible Spending/Health Savings Accounts
- Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
- Education – Tuition Assistance Program for both graduate and undergraduate levels
- Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
- Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
- Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
ADDITIONAL COMPENSATION:
- For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
- For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)
Position Summary:
Shimadzu Scientific Instruments is seeking a Field Service Supervisor to serve as both a technical expert and a leadership resource within our Service team. In this high-impact role, you will provide hands-on service across your assigned region while supporting and mentoring Field Service Engineers to drive service quality and customer satisfaction. This position is ideal for a lead engineer ready to step into a role that combines technical excellence with people leadership.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
- Provide daily field support through installation, maintenance, and repair of Shimadzu’s analytical instruments.
- Mentor and guide regional Field Service Engineers, including assistance with service call assignment and daily technical troubleshooting.
- Support onboarding, performance evaluations, and technical skill assessments.
- Monitor regional service call tracking systems and ensure documentation compliance.
- Conduct customer follow-up and issue resolution for escalated service matters.
- Assist in parts inventory control, service contract promotion, and customer satisfaction initiatives.
- Support hiring efforts for new engineers and participate in technical interviews.
- Travel within the assigned region as required.
EDUCATION AND QUALIFICATIONS:
- Associate degree in Electrical Engineering or Technology required; Bachelor’s degree in a Life Science discipline preferred.
- Minimum of five (5) years experience in analytical instrumentation service or a similar technical field.
- Demonstrated leadership in a technical environment (team lead, mentor, or supervisor-level experience preferred).
- Strong knowledge of electronic systems, troubleshooting techniques, and instrumentation repair.
- Excellent communication, organizational, and interpersonal skills.
- Willingness and ability to travel daily within the assigned region.
Compensation & Benefits:
This full-time, exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
The starting salary range for this role is $113,000 to $115,000 annually, paid semi-monthly. Additional variable compensation includes an incentive plan based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.
For more details on benefits, please visit www.ssi.shimadzu.com/jobs (http://www.ssi.shimadzu.com/jobs).
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here (https://forms.office.com/r/8d7eRVH3UK).
Education
Required- Associates or better in Electrical Engineering or related field
- Bachelors or better in Chemistry or related field
Skills
Required- Instrument Repair
- Instrument- GC
- Instrument- HPLC
Behaviors
Required- Functional Expert: Considered a thought leader on a subject
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Thought Provoking: Capable of making others think deeply on a subject
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Field Service Supervisor
Location: Waltham, MA
Salary: $113,000 - $115,000 per year
- Based on your location, a Cost of Living Adjustment (COLA) is available as part of the total compensation package
Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?
- Our Culture – A work environment that values diversity, inclusion & belonging
- Competitive Compensation – Day 1 Benefits & Competitive Salary
- Retirement Benefits – Matching 401K & Profit-Sharing Program
- Professional Growth – Clear pathways for Career, Leadership and Personal Development
- Health Benefits – Flexible Spending/Health Savings Accounts
- Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
- Education – Tuition Assistance Program for both graduate and undergraduate levels
- Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
- Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
- Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
ADDITIONAL COMPENSATION:
- For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
- For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)
Position Summary:
Shimadzu Scientific Instruments is seeking a Field Service Supervisor to serve as both a technical expert and a leadership resource within our Service team. In this high-impact role, you will provide hands-on service across your assigned region while supporting and mentoring Field Service Engineers to drive service quality and customer satisfaction. This position is ideal for a lead engineer ready to step into a role that combines technical excellence with people leadership.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
- Provide daily field support through installation, maintenance, and repair of Shimadzu’s analytical instruments.
- Mentor and guide regional Field Service Engineers, including assistance with service call assignment and daily technical troubleshooting.
- Support onboarding, performance evaluations, and technical skill assessments.
- Monitor regional service call tracking systems and ensure documentation compliance.
- Conduct customer follow-up and issue resolution for escalated service matters.
- Assist in parts inventory control, service contract promotion, and customer satisfaction initiatives.
- Support hiring efforts for new engineers and participate in technical interviews.
- Travel within the assigned region as required.
EDUCATION AND QUALIFICATIONS:
- Associate degree in Electrical Engineering or Technology required; Bachelor’s degree in a Life Science discipline preferred.
- Minimum of five (5) years experience in analytical instrumentation service or a similar technical field.
- Demonstrated leadership in a technical environment (team lead, mentor, or supervisor-level experience preferred).
- Strong knowledge of electronic systems, troubleshooting techniques, and instrumentation repair.
- Excellent communication, organizational, and interpersonal skills.
- Willingness and ability to travel daily within the assigned region.
Compensation & Benefits:
This full-time, exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
The starting salary range for this role is $113,000 to $115,000 annually, paid semi-monthly. Additional variable compensation includes an incentive plan based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.
For more details on benefits, please visit www.ssi.shimadzu.com/jobs (http://www.ssi.shimadzu.com/jobs).
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here (https://forms.office.com/r/8d7eRVH3UK).
Education
Required- Associates or better in Electrical Engineering or related field
- Bachelors or better in Chemistry or related field
Skills
Required- Instrument Repair
- Instrument- GC
- Instrument- HPLC
Behaviors
Required- Functional Expert: Considered a thought leader on a subject
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Thought Provoking: Capable of making others think deeply on a subject
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 54 Service Supervisor Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Service Supervisor JobsService Supervisor Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Service Supervisor Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Consulting & Professional Services
What Massachusetts Employers Look For
The qualifications that appear most often in service supervisor jobs across Massachusetts.
- Three or more years of supervisory or team lead experience in a service environment
- Demonstrated ability to manage scheduling, workloads, and performance for frontline staff
- Proficiency with work order management or service operations software platforms
- Strong written and verbal communication skills for reporting to operations management
- Experience with compliance, safety protocols, and quality assurance in a regulated environment
- Associate or bachelor degree in business, operations management, or a related field preferred
Service Supervisor Jobs in Massachusetts: Frequently Asked Questions
How do you become a service supervisor in Massachusetts?
Most service supervisor roles in Massachusetts require frontline experience in the relevant service field followed by a demonstrated move into a lead or supervisory role. While there is no single state-issued license for the general title, supervisors in specific sectors must hold applicable credentials, such as an EPA Section 608 certification for HVAC service, a Massachusetts Hoisting License for equipment operations, or a Massachusetts Food Manager Certification for food service environments. Employers typically promote candidates who combine hands-on field experience with coursework in operations or business management.
Which companies hire service supervisors in Massachusetts?
Massachusetts service supervisor roles are posted by Whole Foods Market, Aramark, and Peabody Properties and others right now, based on current listings on Migrate Mate as of November 2026. Massachusetts's concentration of major utilities, healthcare systems, and national facilities management contractors makes it one of the more active states for this title year-round.
Which Massachusetts cities have the most service supervisor jobs?
Boston, Worcester, and Lowell lead Massachusetts for service supervisor openings. Boston and its inner suburbs drive volume through corporate headquarters, large hospital systems, and dense commercial real estate portfolios, while Worcester and Springfield reflect strong demand from regional utilities, manufacturing operations, and state-funded service contracts that anchor hiring outside the main metro.
Are there remote service supervisor jobs in Massachusetts?
Yes, but they're rare. Service supervisor roles are typically tied to physical teams, facilities, or field operations, which limits remote work. About 29% of service supervisor openings tied to Massachusetts are remote or hybrid as of November 2026, and those tend to concentrate in customer service operations or back-office service coordination rather than hands-on facilities or field service roles.
How can I get hired as a service supervisor in Massachusetts with little or no experience?
The most realistic path is securing a frontline service role first, then moving into a team lead position before applying to supervisor postings. Large Massachusetts employers in facilities management, healthcare support services, and hospitality often post internal leadership development programs and associate supervisor tracks. Building toward a credential relevant to your target sector, such as a Massachusetts Food Manager Certification or an EPA 608 card for HVAC, strengthens an application significantly. Lateral moves from roles like dispatch coordinator, shift lead, or customer service team lead are the most common entry points hiring managers in Massachusetts accept.
Where can I find and apply to service supervisor jobs in Massachusetts?
You can find and apply to service supervisor jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings. Search the listings, find the roles that fit your background and location, and apply directly to the ones that match.
See All 54 Service Supervisor Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Service Supervisor Jobs