Service Supervisor Jobs in Massachusetts
Service Supervisor jobs in Massachusetts are concentrated in Boston, Worcester, and Springfield, where large employers like Eversource Energy, National Grid, and Aramark operate extensive service operations across utilities, facilities management, and food service. Demand runs from entry-level team leads stepping into their first supervisory role to senior supervisors overseeing multi-site operations. The most consistent openings are in facilities and property services, customer service operations, and field service coordination. See the openings below and apply to the ones that match your experience.
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Showing 4 of 52+ Service Supervisor jobs
On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
Passenger Supervisor responsibilities include:
- Establish and maintain effective communication with all airline customers to best assess their needs.
- Proactively serve as liaison between dnata and all airline customers in resolving customer issues.
- Plan and monitor Passenger Service labor and operational expenses, as well as other relevant financial activity.
- Ensure station operates in compliance with all company policies and procedures, and adhere to the company's mission, vision, and values statements.
- Ensure consistent practices and processes are utilized in asset management, financial reporting, state, and local government regulations.
- Direct a management and supervisory staff responsible for the primary business functions at the Station.
- Direct and participate in the acquisition, training, and on-boarding of team members.
- Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.
- Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
- Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.
- Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.
- Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
- Encourage employee suggestions and involvement in the improvement and growth of the Station.
- Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.
- Develop new business plans with capital requirements and anticipated performance.
- Carry out management responsibilities in accordance with the organization's policies and applicable laws.
- Related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 3+ years of airline/aviation related experience and/or training.
- Full knowledge of airline Passenger Service handling procedures, aviation safety and security procedures.
- Effective communication skills.
- Analytical and organizational skills.
- Proficient in Microsoft Office.
- Must be comfortable working nights, weekends, and holidays.
- Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.
- Travel as required.
On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
Passenger Supervisor responsibilities include:
- Establish and maintain effective communication with all airline customers to best assess their needs.
- Proactively serve as liaison between dnata and all airline customers in resolving customer issues.
- Plan and monitor Passenger Service labor and operational expenses, as well as other relevant financial activity.
- Ensure station operates in compliance with all company policies and procedures, and adhere to the company's mission, vision, and values statements.
- Ensure consistent practices and processes are utilized in asset management, financial reporting, state, and local government regulations.
- Direct a management and supervisory staff responsible for the primary business functions at the Station.
- Direct and participate in the acquisition, training, and on-boarding of team members.
- Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.
- Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
- Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.
- Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.
- Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
- Encourage employee suggestions and involvement in the improvement and growth of the Station.
- Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.
- Develop new business plans with capital requirements and anticipated performance.
- Carry out management responsibilities in accordance with the organization's policies and applicable laws.
- Related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 3+ years of airline/aviation related experience and/or training.
- Full knowledge of airline Passenger Service handling procedures, aviation safety and security procedures.
- Effective communication skills.
- Analytical and organizational skills.
- Proficient in Microsoft Office.
- Must be comfortable working nights, weekends, and holidays.
- Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.
- Travel as required.
See All 52 Service Supervisor Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Service Supervisor JobsService Supervisor Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Service Supervisor Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
- Aramark10
- Whole Foods Market5
- Walmart4
- Global Partners LP4
- Peabody Properties4
What Massachusetts Employers Look For
The qualifications that appear most often in service supervisor jobs across Massachusetts.
- Three or more years of supervisory or team lead experience in a service environment
- Demonstrated ability to manage scheduling, workloads, and performance for frontline staff
- Proficiency with work order management or service operations software platforms
- Strong written and verbal communication skills for reporting to operations management
- Experience with compliance, safety protocols, and quality assurance in a regulated environment
- Associate or bachelor degree in business, operations management, or a related field preferred
Service Supervisor Jobs in Massachusetts: Frequently Asked Questions
How do you become a service supervisor in Massachusetts?
Most service supervisor roles in Massachusetts require frontline experience in the relevant service field followed by a demonstrated move into a lead or supervisory role. While there is no single state-issued license for the general title, supervisors in specific sectors must hold applicable credentials, such as an EPA Section 608 certification for HVAC service, a Massachusetts Hoisting License for equipment operations, or a Massachusetts Food Manager Certification for food service environments. Employers typically promote candidates who combine hands-on field experience with coursework in operations or business management.
Which companies hire service supervisors in Massachusetts?
Massachusetts service supervisor roles are posted by Aramark, Whole Foods Market, and Walmart and others right now, based on current listings on Migrate Mate as of September 2026. Massachusetts's concentration of major utilities, healthcare systems, and national facilities management contractors makes it one of the more active states for this title year-round.
Which Massachusetts cities have the most service supervisor jobs?
Boston, Framingham, and Waltham lead Massachusetts for service supervisor openings. Boston and its inner suburbs drive volume through corporate headquarters, large hospital systems, and dense commercial real estate portfolios, while Worcester and Springfield reflect strong demand from regional utilities, manufacturing operations, and state-funded service contracts that anchor hiring outside the main metro.
Are there remote service supervisor jobs in Massachusetts?
Yes, but they're rare. Service supervisor roles are typically tied to physical teams, facilities, or field operations, which limits remote work. About 60% of service supervisor openings tied to Massachusetts are remote or hybrid as of September 2026, and those tend to concentrate in customer service operations or back-office service coordination rather than hands-on facilities or field service roles.
How can I get hired as a service supervisor in Massachusetts with little or no experience?
The most realistic path is securing a frontline service role first, then moving into a team lead position before applying to supervisor postings. Large Massachusetts employers in facilities management, healthcare support services, and hospitality often post internal leadership development programs and associate supervisor tracks. Building toward a credential relevant to your target sector, such as a Massachusetts Food Manager Certification or an EPA 608 card for HVAC, strengthens an application significantly. Lateral moves from roles like dispatch coordinator, shift lead, or customer service team lead are the most common entry points hiring managers in Massachusetts accept.
Where can I find and apply to service supervisor jobs in Massachusetts?
You can find and apply to service supervisor jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings. Search the listings, find the roles that fit your background and location, and apply directly to the ones that match.
See All 52 Service Supervisor Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Service Supervisor Jobs