Service Team Member Jobs in Massachusetts

INTRODUCTION

The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month – a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service.

In fact, we have:
- More #1 rated markets than the next two largest radio companies combined;
- We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
- iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
- We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
- iHeartRadio is the #1 streaming radio digital service in America;
- Our social media footprint is 7 times larger than the next largest audio service; and
- We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale.

As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

ROLE AND RESPONSIBILITIES

What We Need: At iHeartMedia, events are more than just moments—they’re a core pillar of our brand. With over 20,000 local and national events annually, our Promotions & Events teams play a critical role in shaping how audiences experience the power of audio in real life. As a member of the team, you’ll be at the heart of this mission—bringing our stations, talent, and clients to life through unforgettable experiences.

What You'll Do:
- Support the planning and execution of local events and promotions that align with station branding and client objectives, including concerts, community activations, and live broadcasts.
- Coordinate logistics such as venue setup, staffing, signage, giveaways, and technical needs.
- Collaborate with Sales, Programming, and Marketing teams to develop integrated promotional campaigns that drive listener engagement and revenue.
- Serve as on-site lead during events, ensuring smooth execution and representing iHeartMedia with professionalism and positive energy.
- Engage with listeners and clients to create memorable brand interactions and gather feedback.
- Maintain promotional inventory and ensure all materials are prepped and transported as needed.
- Support digital and social media efforts by capturing content and promoting events across platforms.
- Track and report on event performance, including attendance, engagement, and client satisfaction.

BASIC QUALIFICATIONS

What You'll Need:
- Strong organizational skills and ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills; comfortable engaging with the public and clients.
- Ability to work flexible hours, including evenings and weekends, as needed for events.
- Proficiency in Microsoft Office; familiarity with social media platforms and content creation tools is a plus.
- Valid driver’s license and reliable transportation required.

PREFERRED QUALIFICATIONS

What You'll Bring:
- Respect for others and a strong belief that others should do this in return.
- Ability to work within standardized procedures and an understanding of when to escalate.
- Skills to solve straightforward problems using established procedures.
- Close attention to detail, following up until issues are resolved.
- Common courtesy when communicating with coworkers and outside contacts.

LOCATION

Location: Medford, MA: 1 Cabot Road, Suite 320, 02155

POSITION TYPE

Position Type: Regular

TIME TYPE

Time Type: Part time

PAY TYPE

Pay Type: Hourly

BENEFITS

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
- Employer sponsored medical, dental and vision with a variety of coverage options (employees meeting ACA measurement)
- A 401K plan
- Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non-Compete will be required for certain positions and as allowed by law. Our organization participates in E-Verify. Click here to learn about E-Verify.